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My pages are white - by Ade - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Ade

Participant

July 30, 2021 at 20:24

After the last update, my pages just stopped loading and they are showing white. When I try to edit with the Visual Composer. I see the contents.

How do I fix this please?

Thanks

Please, contact administrator
for this information.

#297053 Copied Theme version: 8.0.2

14 Answers

Rose Tyler

Support staff

July 31, 2021 at 08:10

Hello,

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#297084 Copied

Ade

Participant

August 6, 2021 at 10:08

Hello Rose,

I have tried this method and gotten no way forward. When I activate the backend editor, I see the full design but on the front page it is still blank.

I have even updated the theme and same result

You will have to help me out on this please.

#297927 Copied

Olga Barlow

Support staff

August 6, 2021 at 13:41

Hello,

Could you, please, provide us with FTP access and server error logs to check the issue in more detail?
Do you have any server cache?

Regards

#297978 Copied

Ade

Participant

August 7, 2021 at 20:35

See Attached

Please contact administrator
for this information.

#298122 Copied

Rose Tyler

Support staff

August 8, 2021 at 09:29

Hello,

Please check wp-admin access – https://gyazo.com/452ca9af837005220a9b7aefaff8a428
We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is. Server error logs and information about server cache you can get from the hosting provider also.

Regards

#298161 Copied

Ade

Participant

August 9, 2021 at 01:29

My bad. The correct details are provided again

Please contact administrator
for this information.

#298228 Copied

Olga Barlow

Support staff

August 9, 2021 at 16:01

Hello,

FTP is ok now. What about server error logs?

Regards

#298307 Copied

Ade

Participant

August 10, 2021 at 11:55

My log is in the cpanel:

home/numeriquelimited/logs

#298387 Copied

Olga Barlow

Support staff

August 10, 2021 at 18:02

Hello,

I don’t see that path on your FTP. Please, upload error log file here https://dropmefiles.com/ and provide us with link.

Regards

#298440 Copied

Ade

Participant

August 18, 2021 at 16:34

Hello

Log is attached. So sorry for the delay

Please contact administrator
for this information.

#299215 Copied

Olga Barlow

Support staff

August 19, 2021 at 11:13

Hello,

It’s not the server error log. It looks like that a local log but we need a server error log.
And update PHP on your site, please, https://prnt.sc/1qbomta

Problem on your site looks like PHP memory or max length issue. Because once I remove the footer and half of the page content, save it then site displays. If I add any additional elements again (no matter what elements) then page is blank again. So, looks like some resources limit is reached. Server error logs will help to understand which one. So, contact your hosting provider to get that log file with the full list of the errors that happen on your site.

Regards

#299310 Copied

Ade

Participant

August 25, 2021 at 15:14

Does the attached solve anything?

Please contact administrator
for this information.

#299969 Copied

Rose Tyler

Support staff

August 26, 2021 at 07:57

Hello,

Thanks for the reply. I’ve passed this problem to one of our developers. I will let you know once get any news. Please do not change access.

Regards

#300019 Copied

Rose Tyler

Support staff

August 27, 2021 at 16:24

Hello,

Fixed.

Regards

#300248 Copied
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