My pages are white - by Ade - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Ade
    Ade
    Participant
    July 30, 2021 at 20:24

    After the last update, my pages just stopped loading and they are showing white. When I try to edit with the Visual Composer. I see the contents.

    How do I fix this please?

    Thanks

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2021 at 08:10

    Hello,

    Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

    Regards

    Avatar: Ade
    Ade
    Participant
    August 6, 2021 at 10:08

    Hello Rose,

    I have tried this method and gotten no way forward. When I activate the backend editor, I see the full design but on the front page it is still blank.

    I have even updated the theme and same result

    You will have to help me out on this please.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 6, 2021 at 13:41

    Hello,

    Could you, please, provide us with FTP access and server error logs to check the issue in more detail?
    Do you have any server cache?

    Regards

    Avatar: Ade
    Ade
    Participant
    August 7, 2021 at 20:35

    See Attached

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 8, 2021 at 09:29

    Hello,

    Please check wp-admin access – https://gyazo.com/452ca9af837005220a9b7aefaff8a428
    We don’t need cPanel. We need only FTP: FTP host, FTP username and FTP password with access to your WP installation files. Contact your hosting provider if you don’t know what FTP is. Server error logs and information about server cache you can get from the hosting provider also.

    Regards

    Avatar: Ade
    Ade
    Participant
    August 9, 2021 at 01:29

    My bad. The correct details are provided again

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 9, 2021 at 16:01

    Hello,

    FTP is ok now. What about server error logs?

    Regards

    Avatar: Ade
    Ade
    Participant
    August 10, 2021 at 11:55

    My log is in the cpanel:

    home/numeriquelimited/logs

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2021 at 18:02

    Hello,

    I don’t see that path on your FTP. Please, upload error log file here https://dropmefiles.com/ and provide us with link.

    Regards

    Avatar: Ade
    Ade
    Participant
    August 18, 2021 at 16:34

    Hello

    Log is attached. So sorry for the delay

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 19, 2021 at 11:13

    Hello,

    It’s not the server error log. It looks like that a local log but we need a server error log.
    And update PHP on your site, please, https://prnt.sc/1qbomta

    Problem on your site looks like PHP memory or max length issue. Because once I remove the footer and half of the page content, save it then site displays. If I add any additional elements again (no matter what elements) then page is blank again. So, looks like some resources limit is reached. Server error logs will help to understand which one. So, contact your hosting provider to get that log file with the full list of the errors that happen on your site.

    Regards

    Avatar: Ade
    Ade
    Participant
    August 25, 2021 at 15:14

    Does the attached solve anything?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 26, 2021 at 07:57

    Hello,

    Thanks for the reply. I’ve passed this problem to one of our developers. I will let you know once get any news. Please do not change access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 27, 2021 at 16:24

    Hello,

    Fixed.

    Regards

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