Forum Replies Created

Viewing 30 posts - 26,251 through 26,280 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 08:21

    Hello,

    If you want to add area before Share icons you can use WC hook woocommerce_single_product_summary
    Read WooCommerce Visual Hook Guide to get detailed information https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

    If you want to add the code below the share icons you need to copy xstore/woocommerce/single-product-content.php file into child theme and do changes there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 08:08

    Hello,

    Sorry for the delay.
    Your problem caused by Captcha by BestWebSoft plugin. Once I disable this plugin Object Library works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 07:33

    Hello,

    If you used plugin to import products then it can be the reason of the problem. Anyway, I’ll be able to help you with issues related to our theme options or bugs only. Feel free to contact us if you have questions about our theme settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2017 at 07:25

    Hello,

    Sorry for the delay in answering. We need to enable WP debug but we can’t do this because our FTP user does not have permissions. Please, change permissions for our FTP user to enable WP debug or do this by yourself.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 25, 2017 at 12:42

    Hello,

    You are using too old version of our theme because we made improvement for the FB in version 3.12. Please, update theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
    Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

    After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after update you will need to choose the position of these elements in Theme Options.

    Let me know about FB problem after theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 25, 2017 at 08:01

    Hello,

    It could be related to some fatal error that appears. Please, provide me also FTP access and link to pages where you get 500 error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 18:04

    Hello,

    I don’t know why this product is marked as out of stock but it happens even with default WC theme – Storefront, see http://prntscr.com/fbmono So, I suppose you need to contact WC team on WooCommerce support forum to find out why some products have this class.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:49

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:48

    You are welcome! You too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:26

    Hello,

    1) Make sure that WP language in WP settings is Italian
    2) Make sure that these strings are translated. Use Loco Translate plugin to sync your translation with default xstore.pot file and translate missing strings https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Reply back if you did that but it does not help. Provide admin panel and FTP access then.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:23

    Hello,

    Yes, if you want to enable breadcrumbs on the home page go to Pages > edit Front page > scroll down to 8theme Layout Options > Breadcrumbs > Inherit or choose any type. To add the breadcrumbs image upload Featured image for the page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:20

    Hello,

    We’ll try to add scroll for the too long menu in our next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:14

    Hello,

    What version of Revolution Slider do you use? Provide me temporary admin panel and FTP access to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:08

    Hello,

    This image should appear in breadcrumbs area. Provide me the link to the category where you added breadcrumbs image but it does not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 17:04

    Hello,

    Use the different media queries to change the logo width for the different mobile devices, for example

    @media only screen and (max-width: 480px){
    .header-logo img {
        max-width: 180px !important;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 15:09

    Hello,

    1) you have added incorrect tab id for the bestsellers tab https://www.w3schools.com/tags/att_global_id.asp

    id. Specifies a unique id for the element. Naming rules:
    – Must not contain any space characters

    2) Unfortunately, there is no setting for the top panel background color. You can change it either using custom CSS .top-panel-container {background-color: #ffffff;} or add the color for the static block that used to create content of this panel.
    3) It’s because of row and empty text element there http://prntscr.com/fbk0dq
    4) Add the following in custom CSS

    @media only screen and (min-width: 992px){
    .header-wrapper.header-advanced header > .container .container-wrapper {
        padding-top: 20px;
        padding-bottom: 20px;
    }}

    5. Done. I have removed custom code from theme Custom CSS
    6. Please, add the API key for your map http://prntscr.com/fbkm05 after that reply back if it does not help and provide me FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 10:43

    Hello,

    Please, provide me FTP access to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 09:21

    Hello,

    Sorry for the delay. FTP access is not correct.
    Response: 331 User olga@conectareducacional.com.br OK. Password required
    Command: PASS *********
    Response: 530 Login authentication failed

    Also, I need WP admin panel access to check the Theme Options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 09:18

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 09:18

    Hello,

    I have checked your site and see that you have disabled massive addons plugin and I can’t find out why problem appears. Please, provide me temporary admin panel access to your site and provide screenshot of the element that does not inherit massive addons settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 09:14

    Hello,

    If you want to have the button instead of + like we have on our demos you need to create new mail chimp form and don’t use our class “et-mailchimp” but use your own to style it according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 09:10

    Hello,

    I think problem was solved in chat. Feel free to ask if you need any other help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2017 at 08:51

    Hello,

    Could you tell me what slider do you try to edit?
    If you are talking about main slider then I can see all the images, not just the first slide. For example frontend http://prntscr.com/fbg83h and backend http://prntscr.com/fbg8si

    What image is missing?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 16:00

    Hello,

    Problem was solved, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 15:49

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 15:38

    Hello,

    Please, send refund request from TF for the license that you don’t use. We’ll confirm it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 13:39

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 13:36

    Hello,

    We can try it today. I’ll be online in the chat till the 15.00 p.m. (GMT 0).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2017 at 13:34

    Hello,

    1) You may use chrome inspector tool to find out what styles to change http://prntscr.com/fb4ppp
    Then edit custom CSS in theme options according to your needs. For example to change the fixed header
    opacity use rgba instead of rgb

    .fixed-header {
        background-color: rgba(14, 108, 195, 0.5);
    }

    2) I don’t see problem on your checkout page if user is not logged in http://prntscr.com/fb4oby . Could you provide me screenshot of your problem for better understanding?

    Regards

  • 1 2 3 875 876 877 1,012 1,013 1,014
    Viewing 26,280 results - 26,251 through 26,280 (of 30,391 total)
Viewing 30 posts - 26,251 through 26,280 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.