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This topic has 11 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Olga Barlow

webzan

Participant

May 14, 2017 at 23:09

Hi!

I recently updated the XSTORE theme to the latest version and now I have a problem. When you try to save the theme settings, the message is displayed “There was a problem with your action. Please try again or reload the page.”

I looked in forums before opening this support. I found the link https://www.8theme.com/reply/162582/ which reported a problem with the “ModSecurity” of the server.

Once I’ve disabled it worked, but I can not have this feature disabled on the server. So I opened a ticket in the hosting service and they informed me that there is no type of block on the server for this case.

This way, I checked the state of the framework and the same pointed to one of the following messages:

wp_remote_get() failed. This is needed to get information from remote servers. Contact your hosting provider. Error: cURL error 7: Failed to connect to reduxframework.com port 80: Connection refused

I have a question: Does the framework make external access to this URL (reduxframework.com)?

In tests on the server using curl for reduxframework.com we were unable to access.

Can you help me with a final resolution?

#163054 Copied Theme version: 3.13 WooCommerce version: 3.0.6

10 Answers

Olga Barlow

Support staff

May 18, 2017 at 14:47

Hello,

Problem with action could be related also to additional plugins that you use or to PHP version, for example https://github.com/reduxframework/redux-framework/issues/3124

Do you have errors in the console when you save changes?

Regards

#163460 Copied

webzan

Participant

May 18, 2017 at 16:21

Hi Olga,

I found this topic indicated and made the correction that was informed, just ran the list of options of the theme. Saving continues the same problem!

Reminding: The problem is while saving the theme options.

Can you help me?

#163487 Copied

Olga Barlow

Support staff

May 18, 2017 at 16:25

Hello,

Our Theme Options are based on Redux Framework plugin. Provide me admin panel and FTP access. I’ll check if anything could be done from our side.

Regards

#163490 Copied

webzan

Participant

May 18, 2017 at 16:54

OK olga!

The data is in private content.

Please, contact administrator
for this information.

#163497 Copied

webzan

Participant

May 22, 2017 at 00:06

Hi Olga,

Any news about the problem?

#163711 Copied

Olga Barlow

Support staff

May 24, 2017 at 09:21

Hello,

Sorry for the delay. FTP access is not correct.
Response: 331 User olga@conectareducacional.com.br OK. Password required
Command: PASS *********
Response: 530 Login authentication failed

Also, I need WP admin panel access to check the Theme Options.

Regards

#163990 Copied

webzan

Participant

May 28, 2017 at 21:32

Hi Olga,

I am sending the data as requested.

Please let me know when to finish because I will need to change my account access data.

Please, contact administrator
for this information.

#164323 Copied

Olga Barlow

Support staff

May 29, 2017 at 12:38

Hello,

I checked Theme Options and did not face any problem with saving settings:
backend https://prnt.sc/fdd00y
frontend https://prnt.sc/fdd05p

Have you sorted out?

Regards

#164409 Copied

webzan

Participant

May 29, 2017 at 16:41

Hi Olga,

ModSecurity was not enabled, so the error message was not displayed.

I enabled the function in the cpanel and tested again, the message is displayed.

Could you test now again?

#164474 Copied

Olga Barlow

Support staff

May 31, 2017 at 09:00

Hello,

Unfortunately, I can’t login to your CPanel to check the problem because login is incorrect.
But I suppose if you get the browser console error that is related to a 404 on wp-admin/admin-ajax.php.

If your hosting provider has ModSecurity rule enabled on this file which prevents access, you should contact them to remove the rule for your domain because there is no other way to sort out the problem. Because you need to save options in your DB if you do not allow this then you get the error.

Regards

#164617 Copied
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