Forum Replies Created

Viewing 30 posts - 26,281 through 26,310 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 16:07

    Hello,

    I have enabled default theme Storefront and see the same situation http://prntscr.com/f9bgro
    So, I don’t understand how our theme is related to this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:56

    Hello,

    Provide me temporary admin panel access and link to the product that has SKU and tags but does not display them on frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:54

    Hello,

    Don’t add padding for the row if you stretch it without content.
    Check your page now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:17

    Hello,

    What version of our product page do you like? Provide me the link, please, because we have a lot of demos and all of them have different layouts.
    Also, if you provide me your admin panel access I’ll be able to help you with settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:12

    Hello,

    Yes, you can activate staging website. We allow using 1 purchase code for 1 dev site and 1 production site.
    And want to tell you that your site looks cool! Such nice-looking colors 🙂

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:06

    Hello,

    Do you have this issue with our theme only? We are theme support and website moving is not part of our support, this is hosting area. I’ll be able to help you if problem appears with our theme only and everything works fine with default WP theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 15:02

    Hello,

    It’s because WPML changed the classes again. I have changed the code. Check now, please.
    Also, I would like to tell you that your custom looks so neat, it’s a first time when I see such a good commented custom in user’s panel. So pleasure to check such CSS!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 14:51

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 14:50

    Hello,

    Ok. I’m glad that you sorted out because such questions are outside the scope of our support. We provide support for issues related strictly to our theme and theme settings/features.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 14:47

    Hello,

    Problem with action could be related also to additional plugins that you use or to PHP version, for example https://github.com/reduxframework/redux-framework/issues/3124

    Do you have errors in the console when you save changes?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 14:06

    Hello,

    Try to remove the previous code and add the following instead of that

    .mc4wp-form .et-mailchimp input[type="submit"] {
        color: white;
        font-size: 10px;
        width: auto;
        background: #e74948!important;
        opacity: 1;
        line-height: 40px;
        height: 40px;
    }
    .mc4wp-form .et-mailchimp input[type="email"] {
        border: 1px solid rgba(103, 103, 103, 0.19);
        color: black;
        background: white;
    }

    Code of the MailChimp form (MailChimp > Forms) is

    <div class="et-mailchimp"><p>
    	<label>Email address: </label>
    	<input type="email" name="EMAIL" placeholder="Your email address" required />
    </p>
    
    <p>
    	<input type="submit" value="Sign up" />
    </p>
    </div>

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 13:37

    Hello,

    2 your plugins conflict: YITH WooCommerce Advanced Reviews Premium and YITH WooCommerce Wishlist.
    Contact plugin author to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 10:20

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 09:58

    Hello,

    Sorry for the delay. I have deactivated theme on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 09:25

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 09:25

    Hello,

    I don’t see any Private content area with admin panel access. Please, provide me access to your Dashboard because I need to remove some custom CSS that you have there to make your Shop ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 08:14

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .category-grid .categories-mask .count {display: none;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 08:11

    Hello,

    We used widgetized sidebar VC element to add the last column. Widget area includes newsletter block and 8theme Social links widget http://i.prntscr.com/5449aef4b8ea495fb377a01e95bb0404.png

    If you provide me admin panel access I’ll be able to create the same footer on your site like example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 07:55

    Hello,

    Ok. I’m very glad that you sorted out!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 07:52

    Hello,

    Please, provide me FTP access to find what caused this issue on your site and fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 07:51

    Hello,

    Provide me FTP access to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 07:36

    Hello,

    I have updated WP, theme, all the included plugins and did not face any issue with widgets. So, I can’t understand why you got problem previous time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 18, 2017 at 07:09

    Hello,

    Ok. I’m glad that problem was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 18:16

    Hello, @Bronwyn

    Very likely you are using Windows hosting. As a rule, Windows hostings give this error during archive installation.

    If you update theme manually via FTP you won’t lose customization if it was made in child theme or saved in theme options. But all the changes made in parent theme files will be lost no matter how you update theme via FTP or using autoupdate option because update overwrites theme files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 18:00

    Hello,

    Read this post https://developer.mozilla.org/en-US/docs/Web/CSS/text-overflow?v=example
    And you may try to implement it on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:56

    Hello,

    I have checked the site and don’t see any issues with your logo http://prntscr.com/f8yen2
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:49

    Hello,

    Sorry that was pre-release version and we changed the version to lower. Please, download version 3.14 from TF and update your theme. Keep in mind that we made some improvements in version 3.12 and you will need to re-activate theme after update and also choose the position of the cart, search and wishlist icons after update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:46

    Hello,

    This order depends on the order of your products in Dashboard > Products and category. For example if you check the product Splatter Print Cap from the Accessories category you’ll see the next product will be Patchwork Knit Beanie and prev – Intarsia Logo Beanie http://prntscr.com/f8y8yq depending on the order in your admin panel and order in DB.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:35

    Hello,

    Unfortunately, site optimization is outside the scope of our support because every site optimization is very individual and depends on may factors such as plugins that you use, content, server etc.
    If you need help with this you may contact WP Kraken team

    These 2 warning calls related not just to our theme but to plugins that you use. Might be that not all of them support Defer parsing of JavaScript and Combining of External JavaScript.

    Check this post https://speedrak.com/how-to-combine-javascripts-into-1-file/ to get detailed information about this.

    File xstore/js/head.min.js can’t be loaded in footer and should be excluded from optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2017 at 17:18

    You are welcome!

    Regards

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Viewing 30 posts - 26,281 through 26,310 (of 30,337 total)
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