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  IvanMTK

  Participant

  May 20, 2017 12:54 am

  Hi there;

  We will be soon moving our demo site to the main site, including changing the domain/URL (please see Private Content). Is there anything we should consider related to your theme and its license before proceeding?

  Looking forward to hearing from you, thank you and best regards;

  Ivan

  

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  IvanMTK

  Participant

  May 22, 2017 3:43 pm

  Hi there;

  Can you please help us answering this?

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  Olga Barlow

  Support staff

  May 23, 2017 4:00 pm

  Hello,

  Problem was solved, right?

  Regards

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  IvanMTK

  Participant

  May 24, 2017 3:25 pm

  Hi Olga;

  Sorry it took a while to complete the process. Everything went well but we have a little problem with the Revolution Slider, and it’s that the Object Library is now empty, so we’ve lost all the objects/symbols that we were using. You can see a screen shot here: http://imgur.com/a/pKvvm

  It’s a minor problem and we will just put images, but is there a way to have the Object Library back?

  Thank you and best regards;

  Ivan

  Site URL: hidden

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  Olga Barlow

  Support staff

  May 24, 2017 5:14 pm

  Hello,

  What version of Revolution Slider do you use? Provide me temporary admin panel and FTP access to check.

  Regards

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  IvanMTK

  Participant

  May 24, 2017 5:30 pm

  Hi Olga;

  Please see info in the Private Content area.

  Thanks and best regards;

  Ivan

  Site URL: hidden

  

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  IvanMTK

  Participant

  May 27, 2017 8:06 pm

  Hi there;

  Any update related to this?

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  Olga Barlow

  Support staff

  May 29, 2017 8:08 am

  Hello,

  Sorry for the delay.
  Your problem caused by Captcha by BestWebSoft plugin. Once I disable this plugin Object Library works fine.

  Regards

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  IvanMTK

  Participant

  May 29, 2017 5:19 pm

  Hi Olga;

  Thanks for checking it. We see there is a new version for the Revolution Slider plugin, the 5.4.5 (we are using the 5.4.3.1). I don’t see it on our download list. Can you send me a link to this update?

  We will try to see if it fixes this conflict between plugins.

  Thanks and best regards;

  Ivan

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  Rose Tyler

  Support staff

  May 30, 2017 8:15 am

  Hello,

  You’re welcome!

  We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
  We’ll upload the new version once it will be available on CC.

  Regards

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