Forum Replies Created

Viewing 30 posts - 23,881 through 23,910 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 12:43

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:46

    Hello,

    We did not test and can’t guarantee compatibility with that plugin. Provide me temporary admin panel and FTP access to your site and we’ll check what we could do.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:43

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .fixed-header .nav-sublist-dropdown {
        top: 50px !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 11:41

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .nav-sublist-dropdown:before {
        top: -20px;
        height: 35px;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:52

    Hello,

    1) What browser do you use? If you use Chrome then clear browser cache because browser caches css files.
    2) We already have such option http://prntscr.com/j54hef
    You can use bottom description for every category and also widget area to show general information.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:46

    Hello,

    We don’t see mentioned errors in log file http://prntscr.com/j54fcj even when Jetpack plugin is enabled. Errors that we see there are related to third-party plugins that do not come bundled with our theme.

    Tell me your actions step by step to reproduce errors that you mentioned in your message.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:07

    Hello,

    Provide us temporary admin panel access to check why it does not work for you and help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 10:03

    Hello,

    Did you use the autoupdate or FTP method to update theme? Can you, please, provide us temporary admin panel and FTP access?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:59

    Hello,

    If you did not make the backup of theme options there is no way to get all the options back. You can only import options from the default Underwear demo. To do this go to https://www.8theme.com/download-plugins/ and download XML files archive. Extract it and find underwear folder, find options.json file inside that folder. Open file using any text or code editor and copy code. After that go to Theme Options > Import/Export > Options > press import from file and paste your code > Import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:47

    Hello,

    Problem was related to your incorrect url http://prntscr.com/j540j5
    Try now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 14, 2018 at 09:39

    Hello,

    Clean the CDN, plugin cache and try to re-index that page.
    Also, Ultimate Tweaker plugin moves meta tags into the body instead of the head, that’s wrong. Keep plugin disabled and contact plugin author to solve this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 15:55

    Hello,

    Please, provide temporary admin panel access to your site. We’ll check what we could do from our side to speed up your site. Before this, contact your server admin and enable gzip compression on the server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 15:47

    Hello,

    1) Theme Options works fine. But you use cache and it’s enabled even for admin, so if you change the options you need to clear cache every time you make changes. I would recommend to enable cache once you finish the site.
    2) We have set the main settings that are suitable for your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 12:49

    Hello,

    We need either access to the site where we can see the issue and fix it or full copy of your files and DB to install it on our test environment and check what is the reason of the issue. You can use All In One WP plugin to make a full backup to provide us.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 13, 2018 at 08:26

    Hello,

    You can find custom tab data in wp_postmeta table.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:29

    Hello,

    Thank you for using our theme.
    We use default WooCommerce checkout and don’t have any special settings for this. Contact WC plugin to get suggestions about their options or additional extensions that could help you to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:27

    Hello,

    Provide us temporary access to your FB dev account. We’ll check what is wrong.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 17:25

    Hello,

    I have created secondary menu layouts. Now you can replace content by your own and use your own images.
    Let me know if you need anything else or any detailed explanation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 12, 2018 at 16:35

    Hello,

    1) There is option to change the color of the number items in the cart http://prntscr.com/j4cup1 (Theme Options > Header Settings ).
    2) User that you created for us has limited permissions http://prntscr.com/j4ctzu we can’t check Theme Options or cache plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 18:00

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 17:56

    Hello,

    Loader is fixed. Explain in more details and provide screenshot of the mobile header isssue. I did not find problems with paddings http://prntscr.com/j3wnkv

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 17:47

    Hello,

    We have checked your site and see different results
    good http://prntscr.com/j3wfs7 with good server response time http://prntscr.com/j3wh8r
    and bad http://prntscr.com/j3whwb few mins later.
    So, contact your server provider to find out why you have such difference from time to time.
    We can do nothing with this, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 12:14

    Hello,

    1) To fix text position add the following code in Theme Options > Styling > Custom CSS

    @media only screen and (max-width: 1200px)
    .banner.responsive-fonts.banner-type-2 .banner-content {
        -webkit-transform: translate3d(0,40%,0);
        transform: translate3d(0,40%,0);
    }
    }

    2) The banner element does not have such option. If you want to have enlarged popup you can use the simple image with this option on click and simple text below the image instead of the banner element.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 12:09

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 11:59

    Hello,

    1) Provide me temporary Dashboard and FTP access to your site to check the saving process.
    Main color change the color of the accent elements like active buttons color, sale price color, links active and hover color, blog categories color etc. So, everything depends on what exactly do you want to change. Can you provide me screenshot of the elements?

    2) Read this topic about site speed and recommended actions https://www.8theme.com/topic/speed-34s/#post-190330
    If you provide me Dashboard access I’ll be able to help you with cache plugin installation and its settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 11, 2018 at 08:20

    Hello,

    Check the screenshot http://prntscr.com/j3o9hb

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 17:25

    Hello,

    Sorry for the delay in answering.
    Check now and let me know if you need anything else like on our demo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 16:34

    Hello,

    1) We did not find solution for this. If you have any real suggestions for the code improvement we are ready to check them.
    2) Yes, I think yes, use static block shortcode in category description http://prntscr.com/j3e9k6
    3) Do you plan multilingual site? What plugin do you use to make it multilingual? If WPML then you can translate custom tab content via String translator.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 14:42

    Hello,

    Can you, please, provide me screenshot of your FB login settings http://prntscr.com/j3cidt ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 10, 2018 at 09:43

    Hello,

    I checked and did not face the problem with support chat. I just pressed On, saved the settings and got it http://prntscr.com/j385p3

    Regards

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    Viewing 23,910 results - 23,881 through 23,910 (of 30,337 total)
Viewing 30 posts - 23,881 through 23,910 (of 30,337 total)
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