Forum Replies Created

Viewing 30 posts - 23,851 through 23,880 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 13:15

    Hello,

    I would suggest you to contact plugin author to get correct instructions about this.
    There is MailChimp plugin for WP, why don’t you use it to add the form? Why do you need that script?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 10:22

    Hello,

    1) Add inside that media query also this code

    .navigation .submenu .accordeon {
        margin-bottom: 0;
    }

    2) Provide me mockup how it should be. Because I’m not sure if understand how should look the final result.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 10:14

    Hello,

    There is no such option by default and it requires additional customization.
    Would you be so kind to set us the 5-stars rating if we help you with this customization?

    We will need Dashboard and FTP access to your site to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 09:59

    Hello,

    I think yes, you’ll be able to create such layout. I have created the quick example to show the tabs with columns and images inside https://www.8theme.com/demo/xstore/test-example-page/ Is that you are looking for?
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 09:47

    Hello,

    1) You don’t need to disable CDN at all, just minification. Anyway, Q-ty, quick view works fine now.
    2) We have fixed issue with products. This fix also will be included in next theme update.
    3) Don’t see problem with post masonry grid http://prntscr.com/j9ueaf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 09:43

    Hello,

    To create shop and other main WC pages go to WooCommerce > System Status > Tools tab > Install WC pages. After that shop page will be created and set in WC > Settings > Products as the main shop page.

    To manage shop page layout go to Theme Options > E-Commerce > Shop & Product page layout tabs.

    How to create products and add them to appropriate category you can read here https://docs.woocommerce.com/document/managing-products/

    If you want to add product categories to menu go to Appearance > Menus > compose your menu using product categories https://docs.woocommerce.com/document/docs-menus/

    If after that you still have “Products not found” for the category that has products then provide me temporary Dashboard and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2018 at 09:19

    Hello,

    1) Please, create the new topic for the next problems. The separate topic for the separate issue to avoid misunderstanding.

    2) You have disabled Redux Framework plugin – the required plugin for XStore theme. It caused your issues.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2018 at 13:33

    Hello,

    Screenshots that you provided displays 2 different types of font – serif and sans-serif. I suppose Safari just does not display the font that should be – Lato and use some serif font.
    We don’t see the described problem when checking your site with iOS 10. Unfortunately, we have not updated devices to iOS 11 yet to check the site with this version.

    Can you, please, check and confirm that Lato font works fine with the default WP theme for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2018 at 11:27

    Hello,

    1) I suppose you are using CloudFlare CND and especially its minification option. Please, disable CDN minification because Chrome and FF browsers block CDN minified scripts and it caused your issue with qty, quick view and few other. At the same time, it works in Safari. You need to disable CDN minification then contact CDN support to fix this problem.

    2) Provide me temporary Dashboard and FTP access to check the problem with VC post grid.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2018 at 11:17

    Hello,

    1) Please, export options (Theme Options > Import/Export > Options > download export file) and share us with link to this file. We’ll import your options and after that will be able to send you the correct one to fix the problem that you have.

    2) If you want to replace existing share icons for the post/product you can use either that third-party plugin and disable our share icons (Theme Options > General > Share buttons) or you can customize then using custom CSS to change the styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2018 at 11:08

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2018 at 10:49

    Hello,

    We have replaced theme files by the source files and error disappeared. If you want to make any changes use the child theme and don’t edit parent theme files to avoid problems.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 15:54

    Hello,

    You have not provided FTP access. Please, add this info. Also, can you contact plugin author and ask if they use any WooCommerce hook to add the redirect. Let me know their reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 15:34

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 15:33

    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 14:07

    Hello,

    1) Contact plugin author to solve the warning from plugin.
    2) Issue caused by your changes in theme-functions.php file in child theme. We have renamed file and everything works fine http://prntscr.com/j7tps5 If you need to change any functions from our theme copy function into child theme functions.php file and don’t change theme-functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 13:55

    Hello,

    First of all, I would like to ask you don’t post a lot of CSS code because it tells us nothing. We don’t imagine site if see this code. We need to check the real site and inspect elements to find out what caused one or another issue and tons of custom code does not help us just makes troubles when reading your topic. Thanks for understanding.

    1. Go to Theme Options > General > Mobile menu > make sure that Mobile header color is white http://prntscr.com/j7sy0u

    2. This is type of icon that displays number of icons inside the icon. If you don’t like this go to Theme Options > Header Settings > Shopping cart icon > choose another type of cart icon.

    3., 4. If you check the main demo, you’ll see that these buttons have different design http://prntscr.com/j7szqj because it’s buttons for different options. If you want to change the buttons styles you can do this via Theme Options > Styling > Content > http://prntscr.com/j7t1o3

    5. To align search use the following code in child theme style.css

    .header-standard .navigation-wrapper .menu-inner {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-align: center;
            -ms-flex-align: center;
                align-items: center;
        -webkit-box-pack: justify;
            -ms-flex-pack: justify;
                justify-content: space-between;
    }
    .header-standard .navigation-wrapper .header-search {
        float: none;
        margin-top: 0;
    }
    

    To change the color of the search input and search button use

    .header-search.act-default input[type="text"]{
        border-color: #504056;
        background-color: #250f2d;
        color: #808080;
    }
    .header-search.act-default [role="searchform"] .btn {
        background-color:#f67180;
    }

    Single Product Page:

    6., 7., 8., 9., 10, 11 Looks like either custom CSS for this version was changed or it was not imported. We need temporary access to your Dashboard to help you with correct custom and avoid any delays in fixing of this problems. Once we do all the necessary changes you’ll be able to check the CSS to find out what was changed.

    12. Sidebar area does not have such scroll but it’s possible to implement by some additional customization. Provide FTP access to your site and we’ll help you. Or you may try this plugin https://wordpress.org/plugins/woocommerce-products-filter/ it has advanced options to manage filters.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 13:01

    Hello,

    1), 2) If you don’t plan to set different price/image depending on every variation you can make it without detailing, for example http://prntscr.com/j7sq7j But if you plan to change the price depending on one attribute, size for example then you need to create the variation for every size http://prntscr.com/j7sr02
    In case every attribute with combinations will have different prices then you need to create them all. You may also post your question on WooCommerce support forum and ask developers, maybe they will suggest you some better solution. This option is not theme option, so we provide only general consultation about this.
    3) Your site is very slow even with the default WP theme (8s) https://gtmetrix.com/reports/honeysexdoll.com/z6N1fP0a , with our theme (8.4s) https://gtmetrix.com/reports/honeysexdoll.com/2o0cYbqO
    I think you need to contact your hosting provider first to speed up all the moment related to the server. After that use cache plugin, disable all the plugins that you don’t use and optimize images.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 09:33

    Hello,

    Use the following code

    @media (max-width: 1199px){
    .navigation .submenu .toggle-list-container, .submenu .accordeon{
        padding-left: 0 !important;
    }
    .navigation .submenu .accordeon-title:after {
        right: 20px;
    }
    .navigation .submenu .accordeon-title{
        padding: 0;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 09:17

    Hello,

    Use the following code to align slider content

    .parallax-slide.small-slide .parallax-vertical-align {
        position: static;
    }
    .parallax-slide.small-slide .swiper-slide {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-align: center;
            -ms-flex-align: center;
                align-items: center;
    }

    If you also want to increase slider height after that use the following

    @media (max-width: 767px){
    .parallax-slide.small-slide {
        height: 500px!important;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 08:58

    Hello,

    Please, provide temporary Dashboard and FTP access to site where we’ll be able to check the problem. At this moment both sites that you provided use XStore, we can’t check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2018 at 08:52

    Hello,

    When we use the testing tool we don’t get errors http://prntscr.com/j7pewq http://prntscr.com/j7pggf http://prntscr.com/j7pgxn
    So can you, please, tell us what pages/posts have the errors, provide screenshot of the errors list for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 15:50

    Hello,

    This issue comes from WooCommerce WPML plugin and persists even with the default theme because plugin enabled styles for the admin panel http://prntscr.com/j7eqtd Contact WPML support to solve the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 15:47

    Hello, @David Henry

    Thank you for your choice! 🙂

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 14:19

    Hello,

    Can you, please, provide temporary FTP access to your site to check the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 14:08

    Hello, @thisisbolo

    I faced few users that use that plugin and they did not have critical compatibility issues. Do you have?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 13:51

    Hello,

    We have checked with the default theme and see the same issue https://gyazo.com/c6ad159fd643d52d46e26bc089271248
    Everything depends on page speed and how fast script is loaded.
    I have added some custom CSS for the page content to show it only when the page is already loaded and to avoid this effect with the image. Check if this is ok for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 13:22

    Hello,

    Check these articles https://www.keycdn.com/blog/admin-ajax-php-slow/ https://www.cloudways.com/blog/reduce-admin-ajax-php-related-server-load-wordpress/ about admin-ajax.php. It will help you to find out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 11:20

    Hello,

    You have enabled Auto Responsive option for that layer http://prntscr.com/j7amgv
    Disable it if you don’t want to change the size of the layer depending on devices.
    More about this option you can find in Revolution slider documentation https://www.themepunch.com/revslider-doc/layer-responsive-behavior/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 19, 2018 at 11:00

    Hello,

    We have enabled toolset plugin on your test site and don’t see problems with products. Can you, please, reproduce the issue and then reply back? Or tell us what options did you enable at the production site to face the problem?

    Regards

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Viewing 30 posts - 23,851 through 23,880 (of 30,391 total)
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