Hello,

Can you, please, provide Dashboard access to check?

Regards

Hello,

We’ll fix it in next theme update. To fix it now find in xstoreframework/theme-functions.php file
etheme_ajax_search_action() function http://prntscr.com/j22ny9
Find $_product = wc_get_product( get_the_ID() ); replace by

global $woocommerce;
$_product = new WC_Product( get_the_ID() );

Regards

Hello,

We are sorry about this but if the problem is caused by the third-party plugin we can do nothing because problem should be fixed by plugin author.

Regards

Hello,

Yes, provide us admin panel access and we’ll create examples for you.

Regards

Hello,

We also did not text but you may try.

Regards

Hello,

1) We did not test our theme with such plugins but you may try the following
https://wordpress.org/plugins/wp-whatsapp-chat/
https://wordpress.org/plugins/click-to-chat-for-whatsapp/

2) Are you talking about site preloader https://gyazo.com/5b8bb1b24673cc941fc1c554ce863ec3 ?
You can enable it in Theme Options > General > Site Preloader on and use even custom preloader like we have for the Pizza demo https://gyazo.com/e150628411c3234301b7d19360af91a5

Regards

Hello,

This is theme bug. We’ll include the fix for this issue in next theme update. If you provide me FTP access we’ll fix it for you.

Regards

Hello,

Seems you uploaded custom fonts before using https. Please, remove your custom fonts in Theme Options and re-add them again. If you use any server cache, cache plugin or CDN clean the cache and check again. If it does not help then provide us Dashboard and FTP access.

Regards

Hello,

1) We are not Revolution Slider plugin developers, it would be better to post the question about this at RS plugin comments area. Refreshed-fragments takes time because it works with Ajax to update mini cart and wishlist products number in the header without refreshing page.

2) You can change the fonts in Theme Options > Typography section.

3) Checked your site on mobile and don’t see any problem with zoom http://prntscr.com/j16exg

Regards

Hello,

1) I have updated plugin to latest version. We see the following when checking that page http://prntscr.com/j14rmw Please, follow the instructions and finish plugin configuration.

2) These warnings are related to Screets Live chat plugin and are not related to our theme http://prntscr.com/j14x1g . So we can do nothing because we are not plugin developers. We have posted question about them in comments area of the plugin https://codecanyon.net/item/wordpress-live-chat-plugin/3952877/comments?page=69&filter=all#comment_19196333 and we’ll inform you once get the answer.

Regards

Hello,

General site speed depends on many factors not just on the theme. Below you’ll find main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

Regards

Hello,

We have updated theme via FTP. Autoupdate does not work for you.

Regards

Hello,

We don’t have access to your server logs and don’t know who changed the versions or themes that you have in your Dashboard. We can just see theme version that you have there.
Maybe you replaced style.css file by the old one.
Anyway, we see that theme version is old. Would recommend theme to latest version 4.2.1 or provide FTP access and we’ll do it for you.

Regards

Hello,

Provide, please, temporary Dashboard and FTP access to your site to check. To find the reason of the problem we need to check the code that you have in child theme and plugins that you use because one of them also can cause the issue.

Regards

Hello,

Provide, please, Dashboard and FTP access. We’ll check.

Regards