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  cuberry

  Participant

  November 1, 2018 2:04 pm

  Hi, in backend I’m adding my purchase code, ut it shows that its not valid. Why and I want to have automatical update of the theme please, so it should work.
  Thank you in advance
  Br,
  Cuberry

  Site URL: hidden

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  Rose Tyler

  Support staff

  November 1, 2018 2:08 pm

  Hello,

  Please provide your purchase code so we can check.

  Regards

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  cuberry

  Participant

  November 1, 2018 2:40 pm

  Added below, thanks

  

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  support staff only.

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  Rose Tyler

  Support staff

  November 1, 2018 2:47 pm

  I do not see any problems with your code.
  Please provide a screenshot for better understanding the problem.
  Also, read our documentation – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
  https://xstore.helpscoutdocs.com/article/63-theme-update

  Regards

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  cuberry

  Participant

  November 1, 2018 3:35 pm

  Can you please explane the below:

  Thanks

  

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  Rose Tyler

  Support staff

  November 1, 2018 3:50 pm

  Dear,

  Purchase code of theme can’t be used to activate additional plugins. Please read https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?)
  Provide temporary wp-admin access so we can check the situation with Core plugin.

  Regards

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  cuberry

  Participant

  November 1, 2018 4:16 pm

  The situation is that in one place it says theme is activated, in another – not and the same story with plugin

  Thanks

  

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  support staff only.

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  Rose Tyler

  Support staff

  November 1, 2018 4:22 pm

  Please update xstore theme to latest version – 5.1.1 http://prntscr.com/ld669h

  Regards

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  cuberry

  Participant

  November 1, 2018 5:24 pm

  Updated, thanks

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  Olga Barlow

  Support staff

  November 1, 2018 6:38 pm

  You are welcome!

  Regards

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