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Topic: Automatic Update Setup – Purchase Code is not valid.

cuberry

Participant

November 1, 2018 2:04 pm

Hi, in backend I’m adding my purchase code, ut it shows that its not valid. Why and I want to have automatical update of the theme please, so it should work.
Thank you in advance
Br,
Cuberry
Site URL: hidden

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Rose Tyler

Support staff

November 1, 2018 2:08 pm

Hello,

Please provide your purchase code so we can check.

Regards

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cuberry

Participant

November 1, 2018 2:40 pm

Added below, thanks

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Rose Tyler

Support staff

November 1, 2018 2:47 pm

I do not see any problems with your code.
Please provide a screenshot for better understanding the problem.
Also, read our documentation – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

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cuberry

Participant

November 1, 2018 3:35 pm

Can you please explane the below:

Thanks

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Rose Tyler

Support staff

November 1, 2018 3:50 pm

Dear,

Purchase code of theme can’t be used to activate additional plugins. Please read https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?)
Provide temporary wp-admin access so we can check the situation with Core plugin.

Regards

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cuberry

Participant

November 1, 2018 4:16 pm

The situation is that in one place it says theme is activated, in another – not and the same story with plugin

Thanks

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Rose Tyler

Support staff

November 1, 2018 4:22 pm

Please update xstore theme to latest version – 5.1.1 http://prntscr.com/ld669h

Regards

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cuberry

Participant

November 1, 2018 5:24 pm

Updated, thanks

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Olga Barlow

Support staff

November 1, 2018 6:38 pm

You are welcome!

Regards

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