Automatic Update Setup – Purchase Code is not valid.

This topic has 10 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

  • Avatar: cuberry
    cuberry
    Participant
    November 1, 2018 at 14:04

    Hi, in backend I’m adding my purchase code, ut it shows that its not valid. Why and I want to have automatical update of the theme please, so it should work.
    Thank you in advance
    Br,
    Cuberry

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 14:08

    Hello,

    Please provide your purchase code so we can check.

    Regards

    Avatar: cuberry
    cuberry
    Participant
    November 1, 2018 at 14:40

    Added below, thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 14:47

    I do not see any problems with your code.
    Please provide a screenshot for better understanding the problem.
    Also, read our documentation – https://xstore.helpscoutdocs.com/article/38-activation-and-purchase-codes
    https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: cuberry
    cuberry
    Participant
    November 1, 2018 at 15:35

    Can you please explane the below:

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 15:50

    Dear,

    Purchase code of theme can’t be used to activate additional plugins. Please read https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?)
    Provide temporary wp-admin access so we can check the situation with Core plugin.

    Regards

    Avatar: cuberry
    cuberry
    Participant
    November 1, 2018 at 16:16

    The situation is that in one place it says theme is activated, in another – not and the same story with plugin

    Thanks

    Please, contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 1, 2018 at 16:22

    Please update xstore theme to latest version – 5.1.1 http://prntscr.com/ld669h

    Regards

    Avatar: cuberry
    cuberry
    Participant
    November 1, 2018 at 17:24

    Updated, thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    November 1, 2018 at 18:38

    You are welcome!

    Regards

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