I’m writting to you becouse yet again i have problems with updates.
The site in mention is in private content (with access)
I could updated all other plugins except xStore Core. This is the error i got:
“update cannot be installed because we will be unable to copy some files”
I deleted xStore Core, and went on your download page, downloaded version 1.1.6 and installed it. The plugin version is now up to date.
Then i tried to update the theme. I got the same error:
“update cannot be installed because we will be unable to copy some files”
I deactivated the theme and input the purchase code again. I even deactivated all the plugins (except xStore) and even that didn’t work.
I contacted my webhosting company. They looked at permissions and everything was ok. They even reset the values. Let me mention that all of the xstore themes that i have (4 of them) are all working at the same hosting company.
We can’t check because we can’t login http://prntscr.com/lcd4u1
Please, disable this verification for some time to allow us to login and fix the problem.
We face the following error while trying to update theme http://prntscr.com/lcsnu9
Check if you have enough disk space to download the archive and extract it because such issue appears as a rule if the full archive can’t be uploaded during the update.
that you have a free space of over 4 GB, and that you have the capacity and capabilities
for the smooth running of the template (screenshots bellow) and as you have already mentioned them that all other updates (plug-ins) work smoothly.
What I found on the internet yesterday – the reason for this error are the errors on
ZIP files or also very low hosting capabilities which we can exclude.”
Now we get the following error that you reported first http://prntscr.com/ld2vtq
Try to contact your hosting provider and ask them to check the file permissions for these files.
Regards
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