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Big issues after update to latest version

This topic has 10 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

Divites

Participant

November 2, 2018 at 09:39

Hi,

I have several webshops usings your theme and I have started to update the first one to the latest theme version. Unfortunately, I am facing the following issues after updating:

– all product images disappeared
– all woocommerce elements on the homepage disappeared
– all icons disappeared as well
– the slider is boxed instead of full width
– I cannot update xstore core (I asked the host to increase memory, but I thought the update was a faster version of your theme??)
– I don’t have access to install plugins through xstore options????

As you may understand my client is not amused..
What am I doing wrong and more importantly, how to solve these issues???

Please help!!

Regards,

Johan

Please, contact administrator
for this information.

#202192 Copied Theme version: 5.11 WooCommerce version: 3.5.1

9 Answers

Rose Tyler

Support staff

November 2, 2018 at 10:00

Hello,

Please clear all cache and then check your site.
Also, update all required plugins via FTP – https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#202193 Copied

Divites

Participant

November 5, 2018 at 11:12

Thx for your reply. I managed to solve it except for the Xstore – install plugins.

It says that I do not have sufficient access rights.

Any idea?

Cheers,

Johan

#202346 Copied

Rose Tyler

Support staff

November 5, 2018 at 11:28

Have you tried to install plugins via FTP?

Regards

#202353 Copied

Divites

Participant

November 5, 2018 at 11:36

I have updated theme plugins via FTP, but still I cannot acces Xstore-install plugins.
Thx!

#202354 Copied

Rose Tyler

Support staff

November 5, 2018 at 11:58

You need to check permissions for your user. It is related to WordPress, not to our theme.
Also, about outdated files in your child theme, you need to compare 2 files and add the missing code to your child theme file.

Regards

#202362 Copied

Divites

Participant

November 5, 2018 at 13:05

Thing is that I can update plugins the normal way via WP. However in your menu Xstore you have a menu item called install plugins. This one doesn’t work!

Regards

#202377 Copied

Olga Barlow

Support staff

November 5, 2018 at 20:00

Hello,

1) To install plugins go to Plugins > Install plugins and I don’t have any problems with that page.
2) Only XStore Core plugin supports the auto update from Dashboard > Updates. All the other plugins (bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins ) you can either update via FTP or using file manager plugin. Also, you can disable+remove the plugin and install it again from Plugins > Install plugins and you will get the latest version of the plugin after that. To be able to use auto update option for the premium plugins you need to use the individual license, read the Envato post about bundled plugins.

Regards

#202423 Copied

Divites

Participant

November 6, 2018 at 14:19

Hi,

Thx for the info. I understand, but still the option Xstore-install plugins doesn’t work. All other ways to install or update plugins do work so I will use these instead.
Thx for your assistance.

Regards

#202517 Copied

Rose Tyler

Support staff

November 7, 2018 at 08:41

Hello,

You’re welcome!

Regards

#202554 Copied
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