Forum Replies Created

Viewing 30 posts - 22,861 through 22,890 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2018 at 12:28

    Hello,

    Yes, sure. we’ll implement this in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2018 at 12:27

    Hello,

    1) We released 4.5 update for the WooPress theme that is compatible with the WC 3.5. So, we would recommend you to update parent theme.
    2) Everything depends on changes that were made in child theme files. If you used the old WooCommerce code and old WC functions that were changed/removed after the 3.5 update, you will need to check the files of our parent theme and add all the necessary changes to the child theme files that you re-wrote.
    It does not mean that you need to create child theme from scratch but probably you need to fix some moments to be up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2018 at 10:27

    P.S. Update Advanced Custom Fields PRO plugin because it causes notices http://prntscr.com/ld0ut4
    And fix the code in your child theme because you get the fatal error once disable this plugin http://prntscr.com/ld0vhr

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 1, 2018 at 09:56

    Hello,

    We found that you are using CDN for your site. How could we clean the CDN? Can you, please, install the CloudFlare plugin to allow us to purge the cache when we need it https://support.cloudflare.com/hc/en-us/articles/227634427-Using-Cloudflare-with-WordPress

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 31, 2018 at 18:57

    Hello,

    We face the following error while trying to update theme http://prntscr.com/lcsnu9
    Check if you have enough disk space to download the archive and extract it because such issue appears as a rule if the full archive can’t be uploaded during the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 31, 2018 at 18:39

    Hello,

    It’s because Blanco used its own image size settings but XStore use the default WooCommerce options and there is no height limit in new WooCommerce any more.
    We have added custom CSS to limit the image’s height. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 31, 2018 at 16:14

    Hello,

    Probably within the next 1-2 weeks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 31, 2018 at 09:54

    Hello,

    We have changed the appearance of the product video and the video button position in the 5.0 version. But I can offer you the vertical thumbnails http://prntscr.com/lcl0o3 and then video button will be visible at start http://prntscr.com/lckzrd
    What do you think?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 19:21

    Hello,

    We can’t check because we can’t login http://prntscr.com/lcd4u1
    Please, disable this verification for some time to allow us to login and fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 19:15

    Hello,

    Check the staging site now. We have made changes in child theme and removed files that were the just simple copy of our theme files without any changes. Also, we made some changes in Theme Options, so you will need to import these options to the production site after update.

    Let me know if everything is ok on the staging site and if everything works ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 16:18

    Hello,

    This is a good suggestion. We’ll implement it in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 16:09

    Hello,

    We will display the theme version for the style CSS in the next theme update. If you want to apply it now add the following code in child theme functions.php:

    add_filter( 'style_loader_src', 'etheme_change_style_ver', 10, 2 );
    add_filter( 'script_loader_src', 'etheme_change_style_ver', 10, 2 );
    function etheme_change_style_ver( $src ) {
        if ( is_child_theme() ) {
            $parent = wp_get_theme( 'xstore' );
    
            $parent_ver = $parent->get( 'Version' );
            $theme = wp_get_theme();
            $ver = $theme->get( 'Version' );
    
            if ( etheme_get_option( 'et_optimize_css' ) ) {
                $uri = get_stylesheet_directory_uri() . '/xstore.css';
    
                $uri_parent = get_template_directory_uri() . '/xstore.css';
            } else {
                $uri = get_stylesheet_directory_uri() . '/style.css';
    
                $uri_parent = get_template_directory_uri() . '/style.css';
            }
    
            if ( strpos( $src, $uri ) !== false ) {
                if( strpos( $src, '?ver=' ) ) {
                    $src = remove_query_arg( 'ver', $src );
                    $src = add_query_arg( array( 'ver'=>$ver ), $src );
                }
            } elseif( strpos( $src, $uri_parent ) !== false ){
                if( strpos( $src, '?ver=' ) ) {
                    $src = remove_query_arg( 'ver', $src );
                    $src = add_query_arg( array( 'ver'=>$parent_ver ), $src );
                }
            }
    
            return $src;   
    
        } else {
            $theme = wp_get_theme();
            $ver = $theme->get( 'Version' );
        }
    
        if ( etheme_get_option( 'et_optimize_css' ) ) {
            $uri = get_template_directory_uri() . '/xstore.css';
        } else {
            $uri = get_template_directory_uri() . '/style.css';
        }
    
        if ( strpos( $src, $uri ) !== false ) {
            if( strpos( $src, '?ver=' ) ) {
                $src = remove_query_arg( 'ver', $src );
                $src = add_query_arg( array( 'ver'=>$ver ), $src );
            }
        }
    return $src;   
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 14:39

    Hello,

    1), 2), 3) Fixed, clear the Cloudflare cache, please, to apply changes and check the site after that.
    4) If you want to use XStore 4.28.1 then don’t update WooCommerce plugin to version higher than 3.4.7, this theme version is not compatible with WooCommerce higher than that version. If you want to use WC 3.5 then you will need to update theme and core plugin to latest versions. Update of WP is ok at this moment, I don’t know about next versions, it will depend on changes there will be made.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 13:38

    Hello, @thisisbolo

    You are welcome! Thank you for suggesting the good things.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 12:20

    Hello,

    To enable the cropping of the product images go to Appearance > Customize > WooCommerce > Product images. Choose the proportion or 1:1 crop size and save settings. After that go to Tools > Regenerate thumbnails and regenerate all the thumbnails that you have. If it does not help then provide me temporary Dasj=hboard access to your test site, we’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 12:11

    Hello, @thisisbolo

    We made improvement in our XStore core plugin and you can display attribute terms name if you did not add the label for the term. So, you can choose the Label (squared) for the attribute and then just add the terms without adding the terms labels but you will see the names on the single product page.
    Update plugin to 1.1.6 version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 10:06

    Hello,

    We are able to login to Dashboard but FTP access does not work for us. Could you, please, check and provide me correct one and we’ll update theme for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 30, 2018 at 09:48

    Hello,

    Ok, we’ll provide you solution within the next few days.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 19:33

    P.S. Provide me FTP access to your staging site. We’ll try to check files that were changed but it will take more time than we expect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 19:21

    Hello,

    Did you move files to child theme by your self or other person did that? At this moment I see that whole headers folder was copied to child theme. Did you change all the files in that folder? Also, you copied the framework folder and theme functions files but you should not do this. If you want to change theme function you should copy the only function into child theme functions.php and don’t copy whole template-elements.php or theme-functions.php files. WooCommerce folder, I see that you copied a lot of files http://prntscr.com/lbx69w Did you make changes in all these files or you just copied folder from our theme and changed only one file of that list?

    We can help you to update files in child theme but we need to know the full list of the files that you really changed in child theme without files that you copied just in case.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 19:08

    Hello,

    Thanks, @thisisbolo, this is the correct answer! Thanks.

    @toniup
    check the @thisisbolo answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 19:05

    Hello, @manuelalexcruz

    You can use the solution from @thisisbolo if you don’t use the breadcrumbs on the post. In other cases, you need to change the breadcrumbs title tag to different than <h1>. So, could you explain me in details why do you want to change that tag and provide me the link to post/page where you want to change it to check the structure for the correct answer?


    @thisisbolo
    by default we use <h1> tag for the post/page/product title in the breadcrumbs, we can’t use two <h1> tags on the page that’s why post title in content has <h2> tag.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 15:44

    Hello,

    That js error breaks our theme scripts and it causes problem. Don’t you see js error when the other themes are enabled? Because we saw that error even with the default WP theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 15:41

    Hello,

    Oh, I see. Go to child theme functions.php file of the previous site and copy code related to hatom. Add that code in child theme of the other site or provide me FTP access to that site and we’ll do it for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 15:38

    Hello,

    Follow the instructions https://blog.hubspot.com/marketing/google-tag-manager-guide and use Insert footer and headers plugin to add the tab manager code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 15:27

    Hello,

    I don’t think that it will require a lot of customization. Probable you will need to re-create footer but it won’t be difficult with the XStore tools https://youtu.be/hmsxW5KF9dg

    XStore theme design for the products, header etc is different than Blanco https://xstore.8theme.com but I think it is cleaner and userfriendly than Blanco.

    We can help you with XStore theme installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 29, 2018 at 10:44

    Hello, @ante

    Fixed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2018 at 14:57

    Hello,

    Go to WooCommerce > System Status > Tools tab > click Install pages button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2018 at 14:56

    Hello,

    Oh, thank you very much! It’s a very pleasure to read such warm thoughts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 27, 2018 at 14:53

    Hello,

    Do you have these error when the parent or child theme is enabled?
    1) Enable parent theme.
    2) Go to Xstore > Theme Options > Header > Header layout > Choose the header type “Center 3” and save the options.

    Regards

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Viewing 30 posts - 22,861 through 22,890 (of 30,391 total)
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