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Topic: Sorting option doesn't function properly

El Pablo

Participant

October 25, 2018 9:54 am

On my website cepsports.be, when you click on ‘Aanbevolen’ (=recommended) or ‘Populair’ (= popular), this sorting option don’t load or load very slowly. Can you check this out?

http://prntscr.com/la8uxf
Site URL: hidden
Theme version: 5.1
WooCommerce version: 3.5.0

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Rose Tyler

Support staff

October 25, 2018 1:26 pm

Hello,

We will release new theme update soon. Please wait.

Regards

#201693 copied to clipboard

El Pablo

Participant

October 27, 2018 8:45 am

HI Rose,

I have updated the theme, but still facing the same issue. I notice some errors in the JavaScript console.

Kind regards,
Pieter
Site URL: hidden
Theme version: 5.1.1
WooCommerce version: 3.5.0

#201823 copied to clipboard

Rose Tyler

Support staff

October 29, 2018 9:01 am

Hello,

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#201869 copied to clipboard

El Pablo

Participant

October 30, 2018 1:59 pm

Hi

see private content…

Kind regards,
Pieter

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

October 30, 2018 2:04 pm

Hello,

Please check FTP access, we can’t connect.
Also, you need to update Core plugin http://prntscr.com/lc8nig https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#202002 copied to clipboard

El Pablo

Participant

October 31, 2018 11:36 am

Hi,

I have updated the X-core plugin. Still the issue remains. See private content for new FTP details.

Regards,
Pieter

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

October 31, 2018 3:56 pm

Hello,

Unfortunately, we can’t connect. Please make sure that access is correct before providing them.
Thanks in advance.

Regards

#202077 copied to clipboard

El Pablo

Participant

November 2, 2018 10:16 am

Hi Rose,

I’ve checked 2 times now, and it works fine. Zie screenshot in private content…

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support staff only.

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Olga Barlow

Support staff

November 2, 2018 12:45 pm

Hello,

1) You have used out of date plugins version (WPBakery, Massive Addons, Gmap etc)
2) You have enabled third-party plugins that you don’t use ( I checked the plugin settings and you did not change them to be able to use plugin options), for example, WooZone, 360 viewer, Subscriptio, Infinite Scroll. I have disabled them because every additional plugin slows down the site a little bit.
Please, check the plugin’s description https://xstore.helpscoutdocs.com/article/36-included-plugins and keep enabled only required plugins and plugins that you really use!
3) I have installed the cache plugin (W3 Total Cache) it helps to speed up the site. If you prefer another cache plugin you can disable this one and install another one but use cache plugin on the production site to get better speed results.
Also, I would recommend you to optimize images using Tiny png service, you can save a lot of disk space using smaller images and speed up the page by reducing its size http://prntscr.com/ldibvv
You can use either online service(free) or WP plugin(free if you don’t reach the limit).

Check the results:
before https://gtmetrix.com/reports/cepsports.be/zBYsvqs0
After the update, disabling the unnecessary plugins, cache plugin activation https://gtmetrix.com/reports/cepsports.be/V1IeAyFL

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El Pablo

Participant

November 5, 2018 7:50 pm

Hi Olga,

very much appreciated! Thanks for your help.

Kind regards,
Pieter

#202422 copied to clipboard

Rose Tyler

Support staff

November 6, 2018 8:19 am

Hello,

You’re welcome!

Regards

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