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Sorting option doesn't function properly

This topic has 12 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Rose Tyler

El Pablo

Participant

October 25, 2018 at 09:54

On my website cepsports.be, when you click on ‘Aanbevolen’ (=recommended) or ‘Populair’ (= popular), this sorting option don’t load or load very slowly. Can you check this out?

http://prntscr.com/la8uxf

#201670 Copied Theme version: 5.1 WooCommerce version: 3.5.0

11 Answers

Rose Tyler

Support staff

October 25, 2018 at 13:26

Hello,

We will release new theme update soon. Please wait.

Regards

#201693 Copied

El Pablo

Participant

October 27, 2018 at 08:45

HI Rose,

I have updated the theme, but still facing the same issue. I notice some errors in the JavaScript console.

Kind regards,
Pieter

#201823 Copied Theme version: 5.1.1 WooCommerce version: 3.5.0

Rose Tyler

Support staff

October 29, 2018 at 09:01

Hello,

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#201869 Copied

El Pablo

Participant

October 30, 2018 at 13:59

Hi

see private content…

Kind regards,
Pieter

Please, contact administrator
for this information.

#202000 Copied

Rose Tyler

Support staff

October 30, 2018 at 14:04

Hello,

Please check FTP access, we can’t connect.
Also, you need to update Core plugin http://prntscr.com/lc8nig https://xstore.helpscoutdocs.com/article/37-plugins-update

Regards

#202002 Copied

El Pablo

Participant

October 31, 2018 at 11:36

Hi,

I have updated the X-core plugin. Still the issue remains. See private content for new FTP details.

Regards,
Pieter

Please, contact administrator
for this information.

#202058 Copied

Rose Tyler

Support staff

October 31, 2018 at 15:56

Hello,

Unfortunately, we can’t connect. Please make sure that access is correct before providing them.
Thanks in advance.

Regards

#202077 Copied

El Pablo

Participant

November 2, 2018 at 10:16

Hi Rose,

I’ve checked 2 times now, and it works fine. Zie screenshot in private content…

Please, contact administrator
for this information.

#202197 Copied

Olga Barlow

Support staff

November 2, 2018 at 12:45

Hello,

1) You have used out of date plugins version (WPBakery, Massive Addons, Gmap etc)
2) You have enabled third-party plugins that you don’t use ( I checked the plugin settings and you did not change them to be able to use plugin options), for example, WooZone, 360 viewer, Subscriptio, Infinite Scroll. I have disabled them because every additional plugin slows down the site a little bit.
Please, check the plugin’s description https://xstore.helpscoutdocs.com/article/36-included-plugins and keep enabled only required plugins and plugins that you really use!
3) I have installed the cache plugin (W3 Total Cache) it helps to speed up the site. If you prefer another cache plugin you can disable this one and install another one but use cache plugin on the production site to get better speed results.
Also, I would recommend you to optimize images using Tiny png service, you can save a lot of disk space using smaller images and speed up the page by reducing its size http://prntscr.com/ldibvv
You can use either online service(free) or WP plugin(free if you don’t reach the limit).

Check the results:
before https://gtmetrix.com/reports/cepsports.be/zBYsvqs0
After the update, disabling the unnecessary plugins, cache plugin activation https://gtmetrix.com/reports/cepsports.be/V1IeAyFL

#202215 Copied

El Pablo

Participant

November 5, 2018 at 19:50

Hi Olga,

very much appreciated! Thanks for your help.

Kind regards,
Pieter

#202422 Copied

Rose Tyler

Support staff

November 6, 2018 at 08:19

Hello,

You’re welcome!

Regards

#202449 Copied
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