You did not send me the error log file. Anyway, I have disabled the XStore theme, disabled XStore core plugin and enabled the Downloads plugin and also got the 500 error. So, I don’t think that our theme is the reason of this issue. Contact plugin author to find out why of moves site down.
Regards
Olga Barlow
Participant
December 10, 2018 at 11:58
Hello,
Sorry for the delay in answering.
Content is visible only you and support staff and of course any indexing for this. Do you have information about IP address of the connection? Can you tell me to check if this was our expert?
Regards
Olga Barlow
Participant
December 9, 2018 at 22:06
Hello,
Could you, please, provide me with temporary Dashboard access to your site?
Regards
Olga Barlow
Participant
December 9, 2018 at 22:04
Hello,
Provide, please, also FTP access to theme files to check the code in your child theme.
Regards
Olga Barlow
Participant
December 9, 2018 at 22:03
Hello,
Got it. It looks really strange. Could you provide me temporary Dashboard and FTP access to your site to find out what causes this problem?
Regards
Olga Barlow
Participant
December 9, 2018 at 21:56
Hello,
1) Is “Show hierarchy” option enabled in widget settings? Disable it and keep enabled option “Only show children of the current category”. Check the category page after that.
1) If you want to show only subcategories of the current category then enable option “Only show children of the current category”, this is default WC option for the categories widget. But keep in mind that this widget is the list of categories, it’s not the filer widget! To show list of categories and filter by category is a little bit different things especially if you want to combinate it with other filter widgets.
2) By default color swatch widget displays all the colors
But this is a good suggestion to show only colors available for the current category. I’ll pass this task to our developers to improve it. They will be able to check on Monday. Provide FTP access to your site to implement it for you once they finish.
Regards
Olga Barlow
Participant
December 9, 2018 at 11:44
Hello,
This is not the bug. Our theme comes with built-in option Brands (Theme Options > Shop Elements > Brands). But you have also installed the WooCommerce Brands plugin. That’s why you got 2 brands options for the products. Either disable plugin or our brands feature in Theme Options.
You are welcome!
That problem is caused by the Polylang plugin. Our developers will check why that plugin affects that option.
Regards
Olga Barlow
Participant
December 8, 2018 at 14:02
Hello,
Cart, checkout, shop, my account pages are the default WooCommerce plugin pages that will be installed once you go through the WC setup wizard.
Explain me in more details what exactly looks terrible? Could you provide screenshots for better understanding?
Regards
Olga Barlow
Participant
December 8, 2018 at 13:59
Hello,
1) Your site does not have 80 points even with the default WP theme that does not have a lot of options and scripts http://prntscr.com/lsbw70
The same results are with our theme http://prntscr.com/lsbyri
So, not only theme is the reason of the low results.
2) Follow our instructions, please. We recommended you to disable third-party plugins that you don’t use but you did not do that. Every additional plugin (even if you don’t use it!) load their scripts and styles, every additional script and style file slow down the site a little bit.
I found that you kept Subscriptio plugin for the WC subscription, Smart Product plugin to create 360 degrees product, Infinite loading plugin to implement lazy loading for the woocommerce products on the shop page but I assume if you still have not changed the default options to make it work in the right way then you don’t plan to use them. But you load the plugin’s scripts http://prntscr.com/lsbkzu
We suggested you using cache plugin but you also did not do that. I have installed it and the results are better little bit. So, proceed with the next steps.
What version of WPBakery do you use? The latest version of the editor should work fine with the WP 5.0. You should have the options to use Gutenberg or WPBakery editor http://prntscr.com/lsb0ec
If you are using the latest version of WPBakery describe in more details what problems do you have?
Regards
Olga Barlow
Participant
December 8, 2018 at 11:43
Hello,
1) The first link that you provided does not work, seems you removed the brand.
Product Categories widget is the default WooCommerce plugin widget, this is not our widget! Product Categories widget displays the list of all the categories http://prntscr.com/lsargq if you chose the option “Only show children of the current category” then it should display subcategories of the current category only. Neither WooCommerce nor XStore has filter by category. If you want to have filter by category you should look for additional filter plugin.
2) I don’t see any widget in the sidebar. What other widget does not work? I have checked the attributes filter widget and it works http://prntscr.com/lsav8q Could you describe in more details your actions to reproduce the issue?
@media only screen and (max-width:992px){
.global-post-template-large .single-post-large-wrapper {
max-height: 35vh;
}
}
Regards
Olga Barlow
Participant
December 7, 2018 at 18:23
You are welcome!
Regards
Olga Barlow
Participant
December 7, 2018 at 18:23
You are welcome!
Regards
Olga Barlow
Participant
December 7, 2018 at 18:23
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 7, 2018 at 14:01
Hello,
Could you, please, provide me temporary FTP access to your site?
Regards
Olga Barlow
Participant
December 7, 2018 at 12:26
Hello,
I don’t see that text because it’s hidden in your child theme style.css. Problem with product was caused by the navigation to the prev/next product. We improved the code to fix the problem. Changes were made in parent theme woo.php file because this fix will be included in the next theme update.
Regards
Olga Barlow
Participant
December 7, 2018 at 11:06
Hello,
I have disabled Mailchimp for WooCommerce plugin because I faced notice from that plugin in the console. I think some script of this plugin could be the reason for the problem but you need to check the site during the next few days. You may try to enable the cache and higher PHP version and make sure if everything is ok after that. Let me know about the results.
Thank you for your offer but I don’t need any fee, the main goal is to help our customers because the main award is to satisfy the client and maybe he’ll decide to become returning customer and buy our theme for the next project.
Regards
Olga Barlow
Participant
December 6, 2018 at 18:53
Hello,
I see. Ok, I’m glad that you sorted out. Do you need any other help from our side?
Regards
Olga Barlow
Participant
December 6, 2018 at 17:31
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 6, 2018 at 16:29
Hello,
Toolset integration was declined because it takes a lot of time but we got only a few requests about this. So, unfortunately, developers decided to focus on new theme features and improvements instead of integration with this plugin.
