Return to previous page

Related Products issue - by Baris - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Rose Tyler

Baris

Participant

December 3, 2018 at 12:08

Hello,

related products have style problem. Could you help me please?

Please, contact administrator
for this information.

#205247 Copied Theme version: latest WooCommerce version: latest

11 Answers

Rose Tyler

Support staff

December 3, 2018 at 13:09

Hello,

I do not see the problem on your site – http://prntscr.com/lq2d96
Is it solved?

Regards

#205252 Copied

Baris

Participant

December 3, 2018 at 13:45

Hi Rose,

No, it is not solved 🙁
Could you try with IE and Mozilla please?

If I click every product page, related products display like screen. But If I try to move slider left or right, related products display without problem.

#205260 Copied

Rose Tyler

Support staff

December 3, 2018 at 13:59

Hello,

Do you use additional plugins? Try to disable 3rd party plugins to check if one of them causes the problem.
Do you use a child theme?

Regards

#205270 Copied

Baris

Participant

December 3, 2018 at 15:11

additional plugins? You mean for Related Products? No.
Yes, I use a child theme.

I updated latest version of Theme but shows following:

royal/woocommerce/content-widget-product.php outdated.

#205289 Copied

Rose Tyler

Support staff

December 3, 2018 at 16:00

Here is a list of included plugins – https://www.8theme.com/demo/docs/royal/#external_plugins You need temporarily disable plugins that do not come bundled with our theme and check related products then.
Latest theme version is 4.7.1. It is fully compatible with WooCommerce and should be available for auto update.
If this doesn’t help, provide us with temporary wp-admin and FTP access.

Regards

#205300 Copied

Baris

Participant

December 4, 2018 at 11:16

I tried it but I cannot solve this problem. By the way I updated 4.7.3 version too.
I added ftp details. Could you check it please?

Please contact administrator
for this information.

#205343 Copied

Olga Barlow

Support staff

December 4, 2018 at 19:14

Hello,

Seems problem is caused by CSS optimization option of WPRoket http://prntscr.com/lqow3x
Once I disabled option I don’t see the described problem.

Regards

#205390 Copied

Baris

Participant

December 6, 2018 at 08:26

Hi Olga,

Thank you for help. Is this same problem on Royal Theme Options settings style?

#205491 Copied

Rose Tyler

Support staff

December 6, 2018 at 10:20

Hello,

You’re welcome!
In your case, the styling of Theme Options is affected by WP AMP plugin.

Regards

#205508 Copied

Baris

Participant

January 30, 2019 at 10:26

please close this topic.
Thank you very much.

#208232 Copied

Rose Tyler

Support staff

January 30, 2019 at 10:42

You’re welcome!

Regards

#208234 Copied
Viewing 12 results - 1 through 12 (of 12 total)