Problem [8THEME] shortcode

• 

  d4r1uzzo

  |

  Participant

  | November 16, 2018 at 4:20 pm

  Hello,
  I find an error with the shortcode [8THEME] Product:

  When I open the page where this shortcode is inserted to recall the products; of the last product the thumb is not displayed.

  http://prntscr.com/lj72w8

  The same happens to me with the shortcode [8THEME] Blog carousel:

  http://prntscr.com/lj73o0

  It’s a problem I’ve encountered recently, probably since I updated the XStore Core plugin from 1.1.5 to 1.1.6.

  Can you help me?

  Greetings,
  Dario

  

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  support staff only.

  #204051 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | November 16, 2018 at 4:27 pm

  Hello,

  Try to regenerate both images. If this doesn’t help, provide temporary wp-admin access so I can take a closer look.

  Regards

  #204056 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | November 16, 2018 at 5:19 pm

  I tried to rebuild the thumbnails but the problem still persists.

  In the private area the link for temporary access to the site.

  Greetings,
  Dario

  

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  support staff only.

  #204068 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | November 18, 2018 at 9:08 pm

  Hello,

  1) Your link does not allow us to log in. Provide username and pass, please.
  2) Try to disable Lasy Loading for this element in the element settings.

  Regards

  #204099 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | November 19, 2018 at 9:40 am

  Hello, the temporary access had a 24-hour deadline, most likely will have expired.

  I paste the re-activated link into the private area.

  Thanks, Dario

  

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  #204123 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | November 19, 2018 at 3:40 pm

  Hello,

  Please provide FTP access.

  Regards

  #204156 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | November 19, 2018 at 4:05 pm

  Hi, of course, you can find the data in the private area.

  Greetings

  

  Content is visible for topic creator and
  support staff only.

  #204163 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | November 19, 2018 at 6:44 pm

  Hello,

  We have fixed the issue. Check, please. We’ll fix it also in our next update.

  Regards

  #204174 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | November 20, 2018 at 9:30 am

  Thank you so much, everything is ok!

  Greetings, Darius

  #204212 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | November 20, 2018 at 9:33 am

  Hello,

  You’re welcome!

  Regards

  #204214 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | December 4, 2018 at 11:06 am

  Hello,
  I have again the problem of the thumb that is not loaded using the shortcode [8THEME] Product:

  http://prntscr.com/lqhg9b

  and also [8THEME] Blog Carousel:

  http://prntscr.com/lqhhq3

  Greetings,
  Dario

  

  Content is visible for topic creator and
  support staff only.

  #205341 copied to clipboard
  

  Olga Barlow

  |

  Keymaster

  | December 5, 2018 at 6:42 pm

  Hello,

  Sorry for the inconvenience. Seems fix was missed in updated files. Check now, please.

  Regards

  #205467 copied to clipboard
  

  d4r1uzzo

  |

  Participant

  | December 6, 2018 at 11:17 am

  Ok thanks, it seems to be solved.

  Greetings,
  Dario

  #205519 copied to clipboard
  

  Rose Tyler

  |

  Keymaster

  | December 6, 2018 at 11:19 am

  Hello,

  You’re welcome!

  Regards

  #205521 copied to clipboard
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