1) I don’t see that theme is updated http://prntscr.com/lxwjf8 . Provide FTP access to help you with update.
2) Your problem with featured image caused by SiteOrigin Widgets Bundle plugin. Once I disabled plugin I see the featured image uploader. Contact plugin author to solve the problem, It’s not our theme issue.
Regards
Olga Barlow
Participant
December 21, 2018 at 13:46
Ок. Мы обновим вам сайт до конца дня. Я напишу вам, когда мы завершим.
С ув. Ольга
Olga Barlow
Participant
December 21, 2018 at 13:44
Hello,
I can see the FB image http://prntscr.com/lxw8ws Also, I tried to change the image and got it on the frontend once saved changes in the static block.
Let me know about the results. If it does not help then make a video and repeat your actions step by step to explain to me how to reproduce the problem.
Regards
Olga Barlow
Participant
December 21, 2018 at 12:14
Hello,
Royal users had problems with SEO title because it was duplicated. We have fixed this issue and I don’t remember the problem that users could not enable the Yoast plugin. Did you try to enable default WooCommerce theme like Storefront and then enable Yoast plugin? Does problem still persist? Also, can’t you enable plugin or plugin is enabled but you don’t see meta tags on the frontend?
If problem happens only when our theme is enabled we need detailed information about issue(your actions step by step to reproduce it, maybe screenshot for better understanding) and Dashboard and FTP access to your site.
So, keep me in touch if Yoast support finds that Royal is the reason of the problem.
Regards
Olga Barlow
Participant
December 21, 2018 at 10:21
Здравствуйте,
2) По умолчанию только простые продукты имеют процентную скидку. При вычислении скидки для каждой вариации, а далее и определение лучшей из них для вывода в лейбл требуется увеличение запросов в БД, особенно если вариативные продукты имеют много вариаций и их комбинации. Это замедляет работу сайта. Если вы все таки хотите это внедрить, то можете попробовать решение предложеное тут https://www.wpstuffs.com/display-product-discountoffer-percentage-bubble-woocommerce/
3) Если на тестовом сайте вас все устраивает, то мы можем обновить основной сайт для вас. Скажите, когда нам приступать?
С ув. Ольга
Olga Barlow
Participant
December 20, 2018 at 10:43
Hello,
After theme installation and activation you won’t get any pages. You’ll be able to install the demo content if you go through the theme setup wizard. Then after the version installation, you’ll get a few products, posts, projects, home, contact us, about us, portfolio pages. These pages/products etc won’t overwrite the existing products, pages, you’ll get them in addition to existing content and could delete if you don’t need them.
Regards
Olga Barlow
Participant
December 20, 2018 at 10:33
Hello,
Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Test the order with the default theme. If the same issue persists then contact WooCommerce plugin support because we won’t be able to help. If problem appears only when our theme is activated and everything works fine with the default WC theme then reply back and provide Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
December 19, 2018 at 17:13
Hello,
We have the cache for the menu and static blocks, that’s all, but I don’t think that these things could conflict with the Yoast.
Could you explain me in more details what problem do you have? Maybe I’ll be able to find out then what things you need to do.
2) If you want to add the social icons to the home page content you can use the icon element http://prntscr.com/lx1yxh Also, you can use the simple code with fontawesome icons, for example
Add add some custom classes to style them.
3) It’s because you don’t use the boxed version. In this case, add the following code in child theme style.css .page-wrapper { background: transparent; }
4) You did not install WooCommerce pages because skipped the WC setup wizard http://prntscr.com/lx26u9 I have installed them, check now.
5) Could you explain in more details, please? I would not suggest you to enable cache if you just develop the site. Enable it once you finish the changes, in another case you will probably need to clear cache every time you change something in styles.
Regards
Olga Barlow
Participant
December 19, 2018 at 15:52
Hello,
To activate theme your server should send the request to our server, our server checks the request and send respond. Your server should get the response. But seems it does not because of some limits. We tried to ping your server but without success https://prnt.sc/lx0h40
So, could you contact your server and ask if you have any limits. Our server IP is 136.243.62.35.
Regards
Olga Barlow
Participant
December 19, 2018 at 14:28
Hello,
Check now, please.
Regards
Olga Barlow
Participant
December 19, 2018 at 14:22
Hello,
1) The problem caused by the Number of words for description (hover effect) option. We’ll fix the issue in the next theme update. I have changed the limit to 7 words to show products in the right way on your site but this is a temporary solution, the final one will be n the update.
The point is that option you are talking about is not our theme option and our theme should not affect it. So, you need to check if this work with the official WooCommerce theme Storefront. If it does ot work even with the official theme then you need to contact with WC plugin support. If it does not work with our theme only then create the new topic for this issue and provide us with Dashboard and FTP access to your site, provide screenshot of the problem for better understanding.
Also, I would be very grateful if you could create different topics for the different problems to avoid misunderstanding.
Regards
Olga Barlow
Participant
December 18, 2018 at 18:52
Hello,
Unfortunately, this is WPBakery bug with the RTL and stretch row/section option after 5.5.x plugin version and they have not fixed it yet.
We can’t suggest you downgrade the plugin to version 5.4.7 as we did for other users (who used the previous version of WP) because you use WP 5.0 , so we can just wait for the WPBakery support answer.
You can try to post the question in the comments area. Maybe they will answer you something helpful.
Regards
Olga Barlow
Participant
December 18, 2018 at 18:43
Здравствуйте,
Мы обновили вам тему, ВП, плагины. Добавили некоторые стили в style.css дочерней темы, чтобы вернуть размеры тайтлов для продуктов, жирность и т.д. Также перенести ваши стили с ВП поля в дочернюю тему.
Изменили некоторые настройки опций темы. Проверьте сайт сейчас, все ли подходит вам.
С ув. Ольга
Olga Barlow
Participant
December 18, 2018 at 17:04
Hello,
This is the theme issue. We’ll fix this in next theme update. If you provide me temporary Dashboard and FTP access to your site we’ll fix it for you before theme update release.
Regards
Olga Barlow
Participant
December 18, 2018 at 10:15
Hello,
Seems problem was related to old CSS styles that were cached by the WP Rocket plugin http://prntscr.com/lweoi9 Once we cleared the cache everything is ok with the drop-down.
Regards
Olga Barlow
Participant
December 10, 2018 at 19:53
Hello,
Both IPs are IP of our experts. Probably they tried to enable WP debug in wp-config file. So, don’t worry. You have changed the access because I can’t log in anymore. Right? Please, provide the correct one to help you with the problem you mentioned.
Regards
Olga Barlow
Participant
December 10, 2018 at 19:49
Hello,
What is the username of the FTP user?
Regards
Olga Barlow
Participant
December 10, 2018 at 19:40
Hello,
We’ll fix that warning in the next theme update. It should not affect your custom CSS or saving of any theme option. Can you tell me what code did you used to change the space and for what element?
I was able to fix the problem using the Dashboard file manager. The problem was caused by related.php and upsells.php files in your child theme. I have changed translation of the texts using Loco Translate plugin and removed the file from the child theme directory.
Regards
Olga Barlow
Participant
December 10, 2018 at 19:17
Hello,
You gave me the wrong FTP access to your site. I see 3 themes in Dashboard and only 2 in themes folder on your FTP. Any file I edit does not make any effect.
Please, check and provide me access to the correct directory.
Regards
Olga Barlow
Participant
December 10, 2018 at 18:53
Hello,
Ok. I’m glad that you found it.
Regards
Olga Barlow
Participant
December 10, 2018 at 18:51
Hello,
Provide FTP access to your site, please. We’ll check the reason of the error. We tried to update WPBakery page builder to make sure that out of date version of included plugins are not the reason of your problem but seems something goes wrong, Dashboard is locked. But don’t worry, we’ll fix it once get the FTP.
Waiting for your reply to solve the problem.
Regards
Olga Barlow
Participant
December 10, 2018 at 18:43
Hello,
If your site is not multilingual you just need to go to Theme Options > Header > Header Layout > Mini cart banner content and just change the text to what you need (translate it). If you use WPML to create multilingual site then you should find this text in String translator. Provide Dashboard and FTP access to your site if it does not work.
Regards
Olga Barlow
Participant
December 10, 2018 at 18:39
Hello,
Add the following code in child theme style.css
@media only screen and (max-width: 1030px){
.top-bar, .top-bar .languages-area, .top-bar .top-links .topbar-widget, .top-bar .top-links ul li.popup_link {
display: block;
}
}
Regards
Olga Barlow
Participant
December 10, 2018 at 18:37
Hello,
If you use some attribute for the some products then you’ll see the list of filters on the category only if that category has products with these attributes. If the Security alarms category does not have products with the resolution attribute you won’t see the Attribute filter by resolution. You can check this on our Wedding demo where dresses have the size attribute http://prntscr.com/lt6mz9 but don’t have colors, and flowers have color http://prntscr.com/lt6n6f but don’t have size. Widgets filter area includes all the attributes http://prntscr.com/lt6nz5
