Hello,

I’m sorry but we are theme developers and we are able to help with problems and bugs related strictly to our theme. Themeforest has the support policy and we are working according to that, please, read what’s included to theme support and what’s not to avoid misunderstandings https://themeforest.net/page/item_support_policy

We are interested to help you that’s why I suggested you to contact hosting provider or WooCommerce plugin support because then you’ll be able to get answers to your questions! Our theme is comparable with WP but CSV import option (WooCommerce plugin feature by the way) does not work even with the default WordPress theme, you can go to Appearance > Themes enable any default WP theme and check. We suggested you to try third-party plugin to import CSV file if the default option does not work. Did you try that?

If you buy the car it’s wrong to go to the car attendants and ask to fix the road from city A to city B. Choose the other road.

We are always ready to help with issues related to our theme or premium plugins that come bundled. All the questions related to default WP installation, WooCommerce or any other third-party plugin should be addressed to developers of this software.

Hope for your understanding!

Regards

Hello,

Sorry but it’s not related to our theme. This problem happens even with the default Storefront theme https://gyazo.com/dcbd7d0600d586a48abe7d047f21d391
We provide support related strictly to our theme issues.
We would recommend you to contact your hosting provider or WP support to get help with this or try any third-party plugins to import CSV files.

Regards

Hello,

Contact plugin author and ask them to remove test code in their file http://prntscr.com/lz0kml
Seems they tested something and forget to remove unnecessary code.

Regards

Hello,

1) I don’t see that theme is updated http://prntscr.com/lxwjf8 . Provide FTP access to help you with update.

2) Your problem with featured image caused by SiteOrigin Widgets Bundle plugin. Once I disabled plugin I see the featured image uploader. Contact plugin author to solve the problem, It’s not our theme issue.

Regards

Hello,

I can see the FB image http://prntscr.com/lxw8ws Also, I tried to change the image and got it on the frontend once saved changes in the static block.

Try the Clear cache extension to clear Chrome cache.

Let me know about the results. If it does not help then make a video and repeat your actions step by step to explain to me how to reproduce the problem.

Regards

Здравствуйте,

2) По умолчанию только простые продукты имеют процентную скидку. При вычислении скидки для каждой вариации, а далее и определение лучшей из них для вывода в лейбл требуется увеличение запросов в БД, особенно если вариативные продукты имеют много вариаций и их комбинации. Это замедляет работу сайта. Если вы все таки хотите это внедрить, то можете попробовать решение предложеное тут https://www.wpstuffs.com/display-product-discountoffer-percentage-bubble-woocommerce/

3) Если на тестовом сайте вас все устраивает, то мы можем обновить основной сайт для вас. Скажите, когда нам приступать?

С ув. Ольга

Hello,

Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Test the order with the default theme. If the same issue persists then contact WooCommerce plugin support because we won’t be able to help. If problem appears only when our theme is activated and everything works fine with the default WC theme then reply back and provide Dashboard and FTP access to your site.

Regards

Hello,

1) I don’t see any problem with your site https://gyazo.com/dfeb1fce874fd6db3b675dea5d3cc41b Have you sorted out? Probably it as cache problem.

2) If you want to add the social icons to the home page content you can use the icon element http://prntscr.com/lx1yxh Also, you can use the simple code with fontawesome icons, for example

Add add some custom classes to style them.

3) It’s because you don’t use the boxed version. In this case, add the following code in child theme style.css
.page-wrapper { background: transparent; }

4) You did not install WooCommerce pages because skipped the WC setup wizard http://prntscr.com/lx26u9 I have installed them, check now.

5) Could you explain in more details, please? I would not suggest you to enable cache if you just develop the site. Enable it once you finish the changes, in another case you will probably need to clear cache every time you change something in styles.

Regards

Hello,

Check now, please.

Regards

Hello,

The point is that option you are talking about is not our theme option and our theme should not affect it. So, you need to check if this work with the official WooCommerce theme Storefront. If it does ot work even with the official theme then you need to contact with WC plugin support. If it does not work with our theme only then create the new topic for this issue and provide us with Dashboard and FTP access to your site, provide screenshot of the problem for better understanding.

Also, I would be very grateful if you could create different topics for the different problems to avoid misunderstanding.

Regards

Здравствуйте,

Мы обновили вам тему, ВП, плагины. Добавили некоторые стили в style.css дочерней темы, чтобы вернуть размеры тайтлов для продуктов, жирность и т.д. Также перенести ваши стили с ВП поля в дочернюю тему.
Изменили некоторые настройки опций темы. Проверьте сайт сейчас, все ли подходит вам.

С ув. Ольга

Hello,

Seems problem was related to old CSS styles that were cached by the WP Rocket plugin http://prntscr.com/lweoi9 Once we cleared the cache everything is ok with the drop-down.

Regards

Hello,

What is the username of the FTP user?

Regards

Hello,

Use the following custom to change the color:

.header-search .search-form-wrapper input::-webkit-input-placeholder { /* Chrome/Opera/Safari */
  color: #fff;
}
.header-search .search-form-wrapper input::-moz-placeholder { /* Firefox 19+ */
  color: #fff;
}

Regards

Hello,

You gave me the wrong FTP access to your site. I see 3 themes in Dashboard and only 2 in themes folder on your FTP. Any file I edit does not make any effect.
Please, check and provide me access to the correct directory.

Regards