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  LosPollos

  Participant

  December 17, 2018 7:55 am

  Hi, When you choose the size / dimensions of a product, it only accompanies the shopping cart and the cashier. But then disappears. So there is nothing in the confirmation. which makes the orders wrong.

  1. https://imgur.com/PLwTHNk
  2.https://imgur.com/SnbjAxG
  3.https://imgur.com/SnbjAxG
  4.https://imgur.com/a/T7xtQuv

  Theme version: 5.1.1

  WooCommerce version: 3.5.2

  

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  Rose Tyler

  Support staff

  December 17, 2018 1:14 pm

  Hello,

  2 and 3 screenshots are same.
  Please check how this works with default WC theme – Storefront. We are able to help only in case problem relates to our theme.

  Regards

  #206062 copied to clipboard

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  LosPollos

  Participant

  December 19, 2018 6:07 pm

  see private message

  

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  support staff only.

  #206184 copied to clipboard

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  Olga Barlow

  Support staff

  December 20, 2018 10:33 am

  Hello,

  Go to Appearance > Themes > install and activate default WooCommerce theme – Storefront. Test the order with the default theme. If the same issue persists then contact WooCommerce plugin support because we won’t be able to help. If problem appears only when our theme is activated and everything works fine with the default WC theme then reply back and provide Dashboard and FTP access to your site.

  Regards

  #206216 copied to clipboard

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