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Topic: Menu dropdown dont work anymore

gewoonbovenaan

Participant

December 14, 2018 11:38 am

Somehow the dropdown of the menu dont work anymore. At toepassingen it should drop down but it doesnt. also i can not update massive addons and wp bakery. tried via FTP but without success. Can u pls check why?
Site URL: hidden
Theme version: 5.1.2
WooCommerce version: 3.5.1

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Rose Tyler

Support staff

December 14, 2018 1:55 pm

Hello,

Please try to disable all 3rd party plugins and check the menu then. Also, try to temporary disable Menu cache in Theme Options > Speed Optimization.
Did you follow our documentation to update the required plugins?https://xstore.helpscoutdocs.com/article/37-plugins-update
Try to update plugins in next way:
Disable both plugins via the Dashboard > Plugins and delete them, then go to Appearance > Install Plugins and install latest versions of plugins.

Regards

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gewoonbovenaan

Participant

December 14, 2018 2:17 pm

Thanks for your reply, i did all the steps u told me but unfortunately the drop down still wont work.. very strange. could u please login and check? the updates worked how u told. thanks for that,

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Olga Barlow

Support staff

December 18, 2018 10:15 am

Hello,

Seems problem was related to old CSS styles that were cached by the WP Rocket plugin http://prntscr.com/lweoi9 Once we cleared the cache everything is ok with the drop-down.

Regards

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