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Topic: maps dont show - by gewoonbovenaan

gewoonbovenaan

Participant

December 5, 2018 1:54 pm

Hi,

On the store locator page the maps dont show with Xstore.
https://gyazo.com/88ef40ba5f9b5da07b58dd4a26920c3c
when i choose another theme it does show, so maybe something is blocking the map on this page https://afslankstudios.nl/Vestigingen/beter-voor-je-lijf-oosterhout/

What could be the reason?

Best regards, Martijn
Site URL: hidden
Theme version: 5.1.2
WooCommerce version: 3.5.1

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#205434 copied to clipboard

Rose Tyler

Support staff

December 5, 2018 2:14 pm

Hello,

Sorry, we don’t give guarantee for full theme compatibility with all 3rd party plugins.
You can contact the plugin author to get help.

Regards

#205437 copied to clipboard

gewoonbovenaan

Participant

December 10, 2018 4:04 pm

Hi i understand that u dont provide guarantee but the plugin author wrote me this:

Hi,

There’s a JS error on the page that shows up in the browser console, and once a JS error occured all other script are stopped.

TypeError: c.backstretch is not a function[Learn More]

The error seems to come form a file from within your theme, so you will have to ask the theme author about it.

—

support@wpstorelocator.co

#205707 copied to clipboard

Olga Barlow

Support staff

December 10, 2018 6:51 pm

Hello,

Provide FTP access to your site, please. We’ll check the reason of the error. We tried to update WPBakery page builder to make sure that out of date version of included plugins are not the reason of your problem but seems something goes wrong, Dashboard is locked. But don’t worry, we’ll fix it once get the FTP.
Waiting for your reply to solve the problem.

Regards

#205718 copied to clipboard

gewoonbovenaan

Participant

December 11, 2018 10:39 am

Thank u for your reply. herewith the FTP

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#205779 copied to clipboard

Rose Tyler

Support staff

December 11, 2018 3:34 pm

Hello,

Fixed. Please check now.
We will add the fix in next theme update also.

Regards

#205802 copied to clipboard