5.0 was the major theme update where we made improvements not just PHP, JS code but also CSS and UI/UX, you can check the changelog and demo https://xstore.8theme.com/update-history/
I have changed theme settings (Typography options, Breadcrumbs options, Header options, Menu options) and added some custom styles to child theme to get back some old styles that I could. Check the site now, please, and let me know your thoughts.
I did not face any blank page during my work on your site, so check the server error logs to find out what problems caused the white screen. Also, describe in more details other WoCommerce bugs that you have, we’ll check if they are related to our theme.
Also, provide temporary Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
January 3, 2019 at 17:37
Hello,
It’s because quantities-and-units-for-woocommerce plugin adds the too large min-width for the qty input. Add the following code to custom CSS (Theme Options > Custom CSS) to fix it:
We have checked your site and don’t see the difference on mentioned pages in any browser. Could you, please, provide screenshot for better understanding?
Regards
Olga Barlow
Participant
December 29, 2018 at 11:29
You are welcome.
Regards
Olga Barlow
Participant
December 29, 2018 at 11:27
You are welcome!
Regards
Olga Barlow
Participant
December 29, 2018 at 11:26
Hello,
Provide me Dashboard access to site where you are trying to deactivate theme.
Regards
Olga Barlow
Participant
December 27, 2018 at 11:40
Hello,
Seems Image Carousel element causes the bug. We’ll fix it in next update. Meanwhile, I have changed the element to another one. Check if this is ok for you.
Regards
Olga Barlow
Participant
December 27, 2018 at 09:31
Thank you!
Regards
Olga Barlow
Participant
December 26, 2018 at 17:56
Hello,
You have added HTML code in Footer Copyrights Right widget area http://prntscr.com/lzsx3w
It caused your problem. Remove the incorrect code.
Regards
Olga Barlow
Participant
December 25, 2018 at 10:55
Hello, @arj-89
Thank you for your answer but in this case, it’s a little bit different code. RTL issue with the WPBakery 5.6 will be fixed in the next theme update that we plan at the and of the week.
Regards
Olga Barlow
Participant
December 25, 2018 at 10:33
P.S. If you think that our theme is the reason of all your problems, you are not satisfied using our theme, don’t want to follow the instructions from our support experts and you are not agreed with the ThemeForest support policy, please, submit refund request https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
December 25, 2018 at 08:27
Hello,
I’m sorry but we are theme developers and we are able to help with problems and bugs related strictly to our theme. Themeforest has the support policy and we are working according to that, please, read what’s included to theme support and what’s not to avoid misunderstandings https://themeforest.net/page/item_support_policy
We are interested to help you that’s why I suggested you to contact hosting provider or WooCommerce plugin support because then you’ll be able to get answers to your questions! Our theme is comparable with WP but CSV import option (WooCommerce plugin feature by the way) does not work even with the default WordPress theme, you can go to Appearance > Themes enable any default WP theme and check. We suggested you to try third-party plugin to import CSV file if the default option does not work. Did you try that?
If you buy the car it’s wrong to go to the car attendants and ask to fix the road from city A to city B. Choose the other road.
We are always ready to help with issues related to our theme or premium plugins that come bundled. All the questions related to default WP installation, WooCommerce or any other third-party plugin should be addressed to developers of this software.
Hope for your understanding!
Regards
Olga Barlow
Participant
December 24, 2018 at 16:56
Hello,
We have updated theme to version 3.9.1 and it fixed theme out of date files. This file legenda-child/woocommerce/emails/admin-new-order.php was copied by you or your developer, so check the new updated WooCommerce file from the plugin directory and make appropriate changes in your file in the child theme.
Regards
Olga Barlow
Participant
December 24, 2018 at 16:47
Hello,
Sorry but it’s not related to our theme. This problem happens even with the default Storefront theme https://gyazo.com/dcbd7d0600d586a48abe7d047f21d391
We provide support related strictly to our theme issues.
We would recommend you to contact your hosting provider or WP support to get help with this or try any third-party plugins to import CSV files.
Regards
Olga Barlow
Participant
December 24, 2018 at 16:37
Hello,
The problem caused by some changes in your child theme. Once we enable the parent theme Revolution slider works fine. You have a lot of files in the child theme, did you copy all the parent theme files to your child theme and changed only a few of them?
Normal practice is copying only those files/functions that you need to change, not all the files from the parent theme to child theme.
You need to find out what changes you made in the child theme that may cause js error in console http://prntscr.com/lz1inn
We are not able to help you because it’s not the XStore theme code causes the issue, it’s your custom code and you need to know better what and where you made changes.
Regards
Olga Barlow
Participant
December 24, 2018 at 15:23
Hello,
Contact plugin author and ask them to remove test code in their file http://prntscr.com/lz0kml
Seems they tested something and forget to remove unnecessary code.
