Return to previous page

Huge issues after updating to most recent version

This topic has 9 replies, 3 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

Divites

Participant

December 10, 2018 at 10:35

Hi,

I encounter the following issues after updating your theme to the most recent version. I also updated WooCommerce to the latest version.

– product slider single product page not working (is enabled in theme options)
– product tabs not working
– Related products not showing anymore

I deactivated all third party plugins and cleared browser cache but without any luck.

Please, your immediate response is highly appreciated!

Thx.

Johan

Please, contact administrator
for this information.

#205692 Copied Theme version: 5.1.3 WooCommerce version: 3.5.2

8 Answers

Divites

Participant

December 10, 2018 at 13:46

Hi,

When switching from child theme to mother theme most issues are solved.

Please help as my client is waiting for her shop to be working again.

Regards,

Johan

#205699 Copied

Divites

Participant

December 10, 2018 at 14:09

Hi,

Please find enclosed the correct FTP details.

Please contact administrator
for this information.

#205700 Copied

Olga Barlow

Support staff

December 10, 2018 at 19:17

Hello,

You gave me the wrong FTP access to your site. I see 3 themes in Dashboard and only 2 in themes folder on your FTP. Any file I edit does not make any effect.
Please, check and provide me access to the correct directory.

Regards

#205721 Copied

Olga Barlow

Support staff

December 10, 2018 at 19:25

I was able to fix the problem using the Dashboard file manager. The problem was caused by related.php and upsells.php files in your child theme. I have changed translation of the texts using Loco Translate plugin and removed the file from the child theme directory.

Regards

#205722 Copied

Divites

Participant

December 11, 2018 at 09:02

Hi,

Thx so much for solving this issue!

There is one more thing which doesn’t work. On the single product page the product title is missing. It is replaced by ‘Product information’. How to solve this issue?

I look forward receiving your reply.

Regards,

Johan

#205755 Copied

Rose Tyler

Support staff

December 11, 2018 at 09:06

Hello,

You’re welcome!
Please see this screenshot – http://prntscr.com/ltewzm

Regards

#205757 Copied

Divites

Participant

December 11, 2018 at 09:16

Excellent!

Thx!

#205758 Copied

Rose Tyler

Support staff

December 11, 2018 at 09:20

My pleasure 🙂

Regards

#205760 Copied
Viewing 9 results - 1 through 9 (of 9 total)