Forum Replies Created

Viewing 30 posts - 21,181 through 21,210 (of 30,391 total)
1 2 3 … 706 707 708 … 1,012 1,013 1,014
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:15

    You are welcome!
    Don’t hesitate to contact us if you need any help.

    Regards

    #217187 Copied In reply to: French translation
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:14

    Hello,

    Provide us with a temporary WP Dashboard and FTP access to check the problem in more details and help you.

    Regards

    #217186 Copied In reply to: Header only overlays SliderRev when I resize my window
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:11

    You are welcome!

    Regards

    #217185 Copied In reply to: Menu is different
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:11

    Hello,

    Sorry for the delay in answering.
    Edit the WPBakery element and choose All products to show and order by date http://prntscr.com/ofp4yq
    If you want to display a few products by ID use IDs field.

    Regards

    #217184 Copied In reply to: Can't import like demo
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:01

    Hello,

    1) To translate theme (including all categories string) follow theme docs https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and use translation files.

    2) Translate text of the Mailchimp form https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    #217183 Copied In reply to: Have mistake
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:58

    Hello,

    Yes, you can. I hope our update will be released soon.

    Regards

    #217182 Copied In reply to: element pro with ''Show Related posts'' and ''Display Related Products'' problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:57

    Hello,

    I suppose somebody who has access to your site probably did because I remember you have already asked about Google Adds https://www.8theme.com/topic/why-is-there-google-ads-on-my-website/
    Check your site content(widgets, static blocks, pages etc) and remove the adds code if you don’t need it. Our team able to help you only with theme code and theme options, these things are not related to our theme.

    Regards

    #217181 Copied In reply to: info box
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:37

    Hello,

    Problem caused by Autoptimize plugin. Just deactivate the plugin to fix the problem. It won’t appear on any page if the plugin is deactivated.

    Regards

    #217180 Copied In reply to: Probleme in caroussel anything
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:35

    You are welcome. Feel free to ask if you have any other questions.

    Regards

    #217179 Copied In reply to: theme options not reflecting in front end
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:34

    Hello,

    Do you mean that you can’t update tag that you edit? What field can’t you update: title, slug or description? Do you have this problem only when our theme is activated or with the default Storefront theme too?

    Regards

    #217178 Copied In reply to: problem with update product category
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:32

    Hello,

    Are you talking about add to cart button? Sorry, but different products on your site have a different number of the attributes and it changes the attributes height and moves the add to cart button. We can’t aline it because the product does not have a fixed height.

    Regards

    #217177 Copied In reply to: The products are not aligned
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 10:19

    Hello,

    Keep Masonry Scripts option enabled http://prntscr.com/ofob4p
    Check page now.

    Regards

    #217176 Copied In reply to: The theme XStore is clashing with the plugin The Events Calendar
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 09:41

    Hello,

    Seems you have some server cache enabled. Contact your hosting provider and ask either disable cache or prevent /wp-content/uploads/xstore/options-style.min.css file from caching during the development period.

    Regards

    #217171 Copied In reply to: theme options not reflecting in front end
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 18:33

    Hello,

    Provide Dashboard and FTP access to your site to check problem in more details. If you have any server cache disable it, please.

    Regards

    #217153 Copied In reply to: When click to open one tab (product page) it scrolls down automatically :(
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 18:30

    Hello,

    No, there is no official update available of the 6.0.4 version of WPBakery plugin.
    Only for the Revolution slider.

    Regards

    #217152 Copied In reply to: Slider Revolution 6.0.4 – New?
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 16:09

    Hello,

    Ok, great. We are glad to hear that you solved the problem. Feel free to contact us if you need any other help.

    Regards

    #217148 Copied In reply to: WPBakery not showing content
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 16:07

    Hello,

    Problem was caused by CSS and JS Options of Autoptimize plugin.

    Regards

    #217147 Copied In reply to: Probleme in caroussel anything
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 15:58

    Hello,

    Is Massive Addons plugin enabled? Then follow the plugin instructions and contact your hosting provider to fix the problem, check here https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820

    Regards

    #217146 Copied In reply to: Have mistake
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 15:35

    Hello,

    Problem is caused by the conflict between versions of the swiper slider in our theme and Elementor. We’ll update Swiper to the same version that Elementor uses and then you’ll be able to fix this.
    Please, wait for the theme update. Sorry for this inconvenience.

    Regards

    #217143 Copied In reply to: element pro with ''Show Related posts'' and ''Display Related Products'' problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 15:33

    Hello,

    It’s related to google adds that you use on your site http://prntscr.com/ofb48k

    Regards

    #217142 Copied In reply to: info box
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 15:23

    Hello,

    Problem is caused by incorrect settings for the WooCommerce Stripe Gateway plugin and js error of that plugin http://prntscr.com/ofay07
    Either fix the Stripe issue (follow the plugin docs and enable https for your site according to Stripe requirements) or disable the Stripe plugin.

    Regards

    #217141 Copied In reply to: Not able to increase or decrease quantities in shopping cart
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 15:01

    Hello,

    1) Go to Theme Options > Header layout > Header custom HTML http://prntscr.com/ofai25

    2) Demo content does not include the secondary menu. Follow video tutorial to create it. Is there anything that is unclear in our video tutorial? Are you able to get a good quality of the video https://youtu.be/QJ6yTxxdFDE ? Besides you need to create menu content according to your needs (menu items, images). Do you need the total copy of the mega menu from our demo?

    You may provide Dashabord access to your site and we could help you with the creation of the secondary menu example.

    Regards

    #217138 Copied In reply to: xstore secondary menu not appearing
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 14:53

    Hello,

    Try to add the following code to Theme Options > Custom CSS

    .testimonials-slider .testimonial-slider-item {
    display: flex;
    flex-direction: column-reverse;
}

    Regards

    #217137 Copied In reply to: Change image thumbnail proportions for a product category
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 14:29

    Hello,

    Unfortunately, we don’t have pre-created language files for the French language of the Legenda theme, you need to translate theme by yourself. You can do this using Loco Translate:
    1) install and activate plugin
    2) then go to Loco Translate > Themes > Legenda >
    3) press create new translation > choose your language
    4) choose translation location wp-content/languages/themes folder.
    5) Translate strings you need.

    Regards

    #217136 Copied In reply to: French translation
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 14:17

    Hello,

    It’s because of the default margin-bottom of the text WPBakery element in the top bar. I have changed it to 0 http://prntscr.com/of9rge Check now.

    Regards

    #217135 Copied In reply to: top bar padding bottom
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 11:50

    Hello,

    Seems problem was caused by the Jetpack plugin. Once we disabled it everything works ok.

    Regards

    #217130 Copied In reply to: megamenu in mobiles
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 09:45

    Hello,

    Go to LocoTranslate > Plugins > XStore Core plugin and create translation for your language. You’ll find these strings in the list XStore core plugin strings.

    Regards

    #217122 Copied In reply to: I have translation problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 09:45

    Hello,

    Go to LocoTranslate > Plugins > XStore Core plugin and create translation for your language. You’ll find these strings in the list XStore core plugin strings.

    Regards

    #217123 Copied In reply to: I have translation problem
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 09:42

    You are welcome!

    Regards

    #217121 Copied In reply to: Minify images
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 15, 2019 at 09:42

    Hello,

    1) Try to change the video quality in YouTube settings to get a clear picture http://prntscr.com/of5bqt

    2) To create a secondary menu go to Appearance > Menus > create the menu and choose Display Location – Secondary menu http://prntscr.com/of5cza

    Regards

    #217120 Copied In reply to: xstore secondary menu not appearing
  • 1 2 3 … 706 707 708 … 1,012 1,013 1,014
    Viewing 21,210 results - 21,181 through 21,210 (of 30,391 total)
Viewing 30 posts - 21,181 through 21,210 (of 30,391 total)
1 2 3 … 706 707 708 … 1,012 1,013 1,014

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