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Topic: Variation Swatches on Shop Page Issue

Olga777

Participant

July 8, 2019 11:13 pm

Hi there,

Variation Swatches look really well on Single Product Page: variations with “0” stock are crossed out! Yet on the Shop page, ALL variations (even with “0” stock) are displayed with NO cross out. Both screenshots are attached below.

Is it possible also to display them the same way on the Shop page as they are displayed on a Single product page (with crossout)? This would be less misleading to a customer.

Thank you!
Olga

Screenshot SHOP Page http://test.olgalishansky.com/wp-content/uploads/2019/07/Screen-Shot-Shop-page.png

Screenshot SINGLE product page: http://test.olgalishansky.com/wp-content/uploads/2019/07/Screen-Shot-Single-Product.png
Site URL: hidden
Theme version: latest
WooCommerce version: latest

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Olga777

Participant

July 8, 2019 11:21 pm

In addition, on SHOP page, when you click on the variation with stock = “0”, nothing happens…. and it might be quite frustrating for a user. The fix would be very helpful!

Thank you again, Olga

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Olga Barlow

Support staff

July 9, 2019 4:04 pm

Hello,

Could you, please, provide us with temporary FTP access to your site to check the problem in more details?

Regards

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Olga777

Participant

July 9, 2019 8:16 pm

Hi Olga,

Please find in the private content the credentials to our test site. Please note, we need to know the resolution, so we can apply it ourselves to the production site.

Test Product called “Test Variation Swatches Issue”, where only Variation “B” is In Stock. Variations “A” and “C” are out of stock. If you click on “A” or “C”, nothing happens.

Thank you!

Olga

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Olga Barlow

Support staff

July 10, 2019 6:44 am

Hello,

We need access not just to your Dashboard but to your files, I asked you about FTP access. Please, provide FTP host, user and password.

Regards

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Olga777

Participant

July 10, 2019 2:11 pm

Please find access to FTP in Private area. Thank you,

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Olga777

Participant

July 10, 2019 2:55 pm

just in case you need to access wp-admin – here are the new credentials (private area)

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Olga Barlow

Support staff

July 10, 2019 3:56 pm

Hello,

Thank you. We have passed your issue to our developers. We’ll inform you once they fix the issue.

Regards

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Olga777

Participant

July 10, 2019 5:07 pm

Thank you, Olga!

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Olga Barlow

Support staff

July 11, 2019 4:40 pm

Hello,

Check now, please. Fix will be included in next theme update.

Regards

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Olga777

Participant

July 11, 2019 9:36 pm

Hi Olga, Thank you for the update. The test site looks good!

Could you please share with us the exact fix, as we need to apply it to our production site.

Thank you so much,

Olga

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Olga Barlow

Support staff

July 12, 2019 9:36 am

Hello,

We made changes in XStore core plugin files. So, please, copy et-core-plugin folder from dev to production with overwriting.

Regards

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Olga777

Participant

July 12, 2019 1:48 pm

Hi Olga,

Thank you for your help! We’ll do.

Olga

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Rose Tyler

Support staff

July 12, 2019 1:51 pm

Hello,

You’re welcome!

Regards

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