Variation Swatches on Shop Page Issue

• 

  Olga777

  |

  Participant

  | July 8, 2019 at 11:13 pm

  Hi there,

  Variation Swatches look really well on Single Product Page: variations with “0” stock are crossed out! Yet on the Shop page, ALL variations (even with “0” stock) are displayed with NO cross out. Both screenshots are attached below.

  Is it possible also to display them the same way on the Shop page as they are displayed on a Single product page (with crossout)? This would be less misleading to a customer.

  Thank you!
  Olga

  Screenshot SHOP Page http://test.olgalishansky.com/wp-content/uploads/2019/07/Screen-Shot-Shop-page.png

  Screenshot SINGLE product page: http://test.olgalishansky.com/wp-content/uploads/2019/07/Screen-Shot-Single-Product.png

  Site URL: hidden

  Theme version: latest

  WooCommerce version: latest

  #216773 copied to clipboard
  

  Olga777

  |

  Participant

  | July 8, 2019 at 11:21 pm

  In addition, on SHOP page, when you click on the variation with stock = “0”, nothing happens…. and it might be quite frustrating for a user. The fix would be very helpful!

  Thank you again, Olga

  #216774 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | July 9, 2019 at 4:04 pm

  Hello,

  Could you, please, provide us with temporary FTP access to your site to check the problem in more details?

  Regards

  #216800 copied to clipboard
  

  Olga777

  |

  Participant

  | July 9, 2019 at 8:16 pm

  Hi Olga,

  Please find in the private content the credentials to our test site. Please note, we need to know the resolution, so we can apply it ourselves to the production site.

  Test Product called “Test Variation Swatches Issue”, where only Variation “B” is In Stock. Variations “A” and “C” are out of stock. If you click on “A” or “C”, nothing happens.

  Thank you!

  Olga

  

  Content is visible for topic creator and
  support staff only.

  #216813 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | July 10, 2019 at 6:44 am

  Hello,

  We need access not just to your Dashboard but to your files, I asked you about FTP access. Please, provide FTP host, user and password.

  Regards

  #216820 copied to clipboard
  

  Olga777

  |

  Participant

  | July 10, 2019 at 2:11 pm

  Please find access to FTP in Private area. Thank you,

  

  Content is visible for topic creator and
  support staff only.

  #216850 copied to clipboard
  

  Olga777

  |

  Participant

  | July 10, 2019 at 2:55 pm

  just in case you need to access wp-admin – here are the new credentials (private area)

  

  Content is visible for topic creator and
  support staff only.

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  Olga Barlow

  |

  Support staff

  | July 10, 2019 at 3:56 pm

  Hello,

  Thank you. We have passed your issue to our developers. We’ll inform you once they fix the issue.

  Regards

  #216868 copied to clipboard
  

  Olga777

  |

  Participant

  | July 10, 2019 at 5:07 pm

  Thank you, Olga!

  #216870 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | July 11, 2019 at 4:40 pm

  Hello,

  Check now, please. Fix will be included in next theme update.

  Regards

  #216978 copied to clipboard
  

  Olga777

  |

  Participant

  | July 11, 2019 at 9:36 pm

  Hi Olga, Thank you for the update. The test site looks good!

  Could you please share with us the exact fix, as we need to apply it to our production site.

  Thank you so much,

  Olga

  #216989 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | July 12, 2019 at 9:36 am

  Hello,

  We made changes in XStore core plugin files. So, please, copy et-core-plugin folder from dev to production with overwriting.

  Regards

  #217012 copied to clipboard
  

  Olga777

  |

  Participant

  | July 12, 2019 at 1:48 pm

  Hi Olga,

  Thank you for your help! We’ll do.

  Olga

  #217028 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | July 12, 2019 at 1:51 pm

  Hello,

  You’re welcome!

  Regards

  #217030 copied to clipboard
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