Forum Replies Created

Viewing 30 posts - 21,151 through 21,180 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:55

    Hello,

    XStore theme comes bundled with Quform plugin (from version 5.4.1 of XStore theme) and you can download plugin here https://www.8theme.com/downloads . Check the plugin it allows to implement the multistep form http://prntscr.com/oih1j6 Is it what you need?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:51

    Hello,

    If you need any help with additional customization, please, submit customization request here. Unfortunately, theme support covers only questions related to existing theme options and minor CSS customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:47

    Hello,

    All the style changes that you make using Theme Options are save into /wp-content/uploads/xstore/options-style.min.css file. So, if you don’t see changes then probably file is cached:
    1) either by your server/plugin/CDN cache if you use any of them
    2) or by your browser.
    So, clear server/plugin/CDN cache and browser cache( use https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en if youuse Chrome) and check the frontend again. If you still have the problem provide temporary WP Dashboard access to your site and screenshot of the elements that do not change the styles. We’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:43

    Hello,

    We don’t know. We don’t have access to your site and we are not your site/server administrators. We are XStore theme support and can help you with issues related strictly to our theme and we are sure that our theme does not have any “google adds” code by default in the source files. If you have any third-party code in the widget areas or in the WP files we would recommend you to contact your hosting provider to scan the WP installation and protect your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:38

    Hello,

    Thank you. Feel free to contact us if I can help you with anything else.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:30

    Hello,

    It was theme bug that appears only if the user has a long description. Fix of this problem will be also included in the next theme update, so you won’t lose it after update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 22, 2019 at 14:02

    Hello,

    To change site title just go to Settings > General > Site Title. There is no problem with this in Classico theme. If you want to change the logo go to Theme Options > General > Header Settings > Logo image and just upload your logo. Also, you can upload a custom logo for some page only using page options.

    We found that you left the 1star rating for our theme. All the issues that you mentioned are easy to solve and actually are not the problems. I think you just need a detailed explanation.
    Would you be so kind to change the rating? Our support always helps the clients, you can check the answers on the forum and there is no need to leave the low rating to get the answer!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2019 at 13:48

    Hello,

    1) Both strings you can find in theme translation file http://prntscr.com/ohahjm Make sure that your translation is synchronized and strings are translated https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

    2) Everything depends on your needs. If you don’t need the secondary menu http://prntscr.com/ohaj0z you can just disable it in Theme Options > Menu > Menu Options > http://prntscr.com/ohajgk

    3) Are you talking about this one http://prntscr.com/ohalgm ? It’s not the menu, this islist of categories that you created in Products > Categories to search by category. If you don’t need the search by category add the following custom CSS to child theme style.css to hide it

    .header-advanced .header-search select.postform {
        display: none;
    }

    4) Because you chose the home page as the shop page. Go to Pages > create new Shop page without any content. After that go to WooCommerce > Settings > Products > choose the shop page from the list as the main product page instead of the home default. To enable sidebar for the shop page go to Theme Options > Shop > Product page layout http://prntscr.com/ohao7d To add widgets to sidebar go to Appearance > Widgets > shop page widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2019 at 09:36

    P.S. Your site looks very stylish! Good job. Would you mind if we add it to showcase of live sites http://prntscr.com/oh6qn0 ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2019 at 09:32

    Hello,
    We have optimized the theme as much as we could. To speed up your site install cache plugin and optimize images using Tinypng http://prntscr.com/oh6ofk . Here is an example of optimized images and how it could save up to 80% for you http://prntscr.com/oh6nsp

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2019 at 09:25

    Hello,

    That’s very strange but we don’t see the described issue
    User is not logged in https://gyazo.com/c4ac75606e47a7b49063018a8e123355
    User is logged in https://gyazo.com/303fdfa91455ca983d2cc9f151d62dd7
    Have you sorted out?
    If you disable Ajax add to cart option (Theme Options > Single Product) https://prnt.sc/oh6bqc you’ll get messages directly next to input fields http://prntscr.com/oh6kkt

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 19, 2019 at 08:57

    Hello,

    Truly saying I don’t understand your problem because menu bg is black and home page content is white https://gyazo.com/5c5a290799e32f4888cfd4c04e328ec3
    Provide mockup of the layout if you need something different than you have.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2019 at 10:18

    Hello,

    You don’t need to activate bundled plugins to use it with our theme. Read more about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins You need to buy an individual license only if case you need plugin author support or want to get auto-update via Dashboard but we always publish up to date version of all the bundled plugins on our Downloads page. Also, you can just disable and remove plugin (Dashboard > Plugins) and then go to Appearance > Install Plugins > install plugins again and you’ll get the updated version. You won’t lose your sliders or page content after plugin reinstallation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 18, 2019 at 10:09

    Hello,

    Go to Theme Options > Header > Header Layout > Sign In type > Choose Icon http://prntscr.com/ogp0sn .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 16:49

    Hello,

    What color did you use? It’s black now http://prntscr.com/ogdb0g
    I see that you are using cache plugin. Don’t forget to clear plugin and browser cache after style changes on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 16:49

    Hello,

    What color did you use? It’s black now http://prntscr.com/ogdb0g
    I see that you are using cache plugin. Don’t forget to clear plugin and browser cache after style changes on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 16:16

    Hello,

    There is no such option, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 16:15

    Hello,

    Problem was caused by cache. I just have cleared the cache of both cache plugins that you use and don’t see the problem anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 11:32

    Hello,

    Yes, the reason is the same.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 11:12

    Hello,

    No, that file should be located in child theme folder only. If you replace the parent theme file you will lose these changes after the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 11:03

    Hello,

    You are using Cloudflare CDN and cache. Please, login using your API http://prntscr.com/og7gvr to allow us to clear CDN cache to apply our changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 10:46

    Hello,

    Image is broken http://prntscr.com/og76wn We don’t understand what area you are talking about this time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 10:42

    Hello,

    1) You have disabled required plugin – Custom Metaboxes (CMB2) that adds the field to upload category heading image.
    2) Images used before probably was removed from the media gallery because we did not find it. We used another image that you uploaded to media and did not face any issue with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 17, 2019 at 10:26

    Hello,

    Link is changed. Let me know if this is ok now for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 17:00

    Hello,

    We have updated theme on your site. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 16:38

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 16:00

    Hello,

    Copy xstore/woocommerce/content-product.php file to the child theme and

    <div class="product-excerpt">
        <?php echo do_shortcode(get_the_excerpt()); ?>
    </div>

    next to product title code http://prntscr.com/ofu38g
    After that add the following CSS to show the short description on grid

    .products-grid .product-excerpt {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 15:28

    Hello,

    We don’t have such icon in the XStore icons list https://xstore.8theme.com/xstore-icons/
    What icon font do you plan to use for the new icon? FontAwesome? Could you provide me link to icon?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 12:22

    Hello,

    2) Great.
    3) If you don’t see the categories on the single product page it means code work ok. Also, you can check it using dev tools http://prntscr.com/ofq7iu
    5) If you followed the instructions from the previous reply and don’t see it on pages where it was before then everything is ok. So, I don’t understand your question.
    6) There is no difference. You can check it by yourself using dev tools https://gyazo.com/ae7da6f74b6982fbc6b4d9b936d39bb4
    7) These images are prev/next products and they are always on the page not just if you add the product to cart https://gyazo.com/c1e224bddb369d3b12ea94700e628760
    If you don’t like them just disable in Theme Options > Single Product > Show Next/Previous product navigation > Off.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    July 16, 2019 at 11:28

    Hello,

    Could you, please, create new topic for the new questions that are not related to the first one? It will help us to avoid misunderstanding for our support.

    If you want to display products into 3 columns:
    1) Add the new class “grid-col-3” for the row where all the products are located https://prnt.sc/ofpakl
    2) Change the class for the product columns, use “col-md-4” instead of “col-md-3” https://prnt.sc/ofpakl
    3) Add the following CSS code to your custom CSS

    @media (min-width: 767px){
        .grid-col-3 .shop-grid-item:nth-child(4n+1) {
            clear: none;
        }
        .grid-col-3 .shop-grid-item:nth-child(3n+1){
            clear:both;
        }
    }

    Regards

  • 1 2 3 705 706 707 1,012 1,013 1,014
    Viewing 21,180 results - 21,151 through 21,180 (of 30,391 total)
Viewing 30 posts - 21,151 through 21,180 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.