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Info box - by ejder077 - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

ejder077

Participant

July 15, 2019 at 07:25

Hi,

May I ask why the info box moved to the left on phone version?

https://ibb.co/WFfDms5
https://bra-plus.com/

Thank you

#217118 Copied Theme version: Child 5.2

17 Answers

Olga Barlow

Support staff

July 15, 2019 at 15:33

Hello,

It’s related to google adds that you use on your site http://prntscr.com/ofb48k

Regards

#217142 Copied

ejder077

Participant

July 16, 2019 at 04:32

I did not insert any ads…..

How can I eliminate it?

#217162 Copied

Olga Barlow

Support staff

July 16, 2019 at 10:57

Hello,

I suppose somebody who has access to your site probably did because I remember you have already asked about Google Adds https://www.8theme.com/topic/why-is-there-google-ads-on-my-website/
Check your site content(widgets, static blocks, pages etc) and remove the adds code if you don’t need it. Our team able to help you only with theme code and theme options, these things are not related to our theme.

Regards

#217181 Copied

ejder077

Participant

July 17, 2019 at 07:11

What about this area? https://ibb.co/nBTBjbZ

Is it because of the ads too? This situation occurs in may pages.

#217219 Copied

Olga Barlow

Support staff

July 17, 2019 at 10:46

Hello,

Image is broken http://prntscr.com/og76wn We don’t understand what area you are talking about this time.

Regards

#217239 Copied

ejder077

Participant

July 17, 2019 at 11:15

Sorry, please check again

https://i.ibb.co/YX6Xh3Y/Whats-App-Image-2019-07-17-at-2-09-57-PM.jpg

#217243 Copied

Olga Barlow

Support staff

July 17, 2019 at 11:32

Hello,

Yes, the reason is the same.

Regards

#217244 Copied

ejder077

Participant

July 17, 2019 at 13:19

Ok

#217257 Copied

Rose Tyler

Support staff

July 17, 2019 at 13:19

Feel free to ask if you have any other questions.

Regards

#217258 Copied

ejder077

Participant

July 20, 2019 at 04:37

Hi,

Are these random gaps really ads problem? Or are they created by malware?

Can you please check for me?

https://ibb.co/HYMW272

Thank you

#217389 Copied

Olga Barlow

Support staff

July 22, 2019 at 14:43

Hello,

We don’t know. We don’t have access to your site and we are not your site/server administrators. We are XStore theme support and can help you with issues related strictly to our theme and we are sure that our theme does not have any “google adds” code by default in the source files. If you have any third-party code in the widget areas or in the WP files we would recommend you to contact your hosting provider to scan the WP installation and protect your site.

Regards

#217480 Copied

ejder077

Participant

July 23, 2019 at 03:40

Hi,

Here is the login info

Thank you

Please contact administrator
for this information.

#217533 Copied

Olga Barlow

Support staff

July 23, 2019 at 09:15

Hello,

I don’ understand you. I have explained to you that you should check the widget areas because you already asked about it before. But you still don’t want to do this and ask us again and again. I repeat: you have the third-party code of the google adds in the widget areas https://gyazo.com/ee46f17221e52d601e2f202913123f21 + you have installed Head, Footer and Post Injections plugin and added google adds code there http://prntscr.com/oitffh Maybe you have any other sources of that adds, I’m not your content manager, I don’t know this information. Check the site content and plugins that you use.

Why do you contact our support if these questions are not related to our theme but to your third-party plugins and WP content? Sorry but we are not the freelance developers, we are theme support and can help you with issues related strictly to our theme options and theme files. If you have questions that are not related to our theme hire site administrator for these purposes. Hope for your understanding.

Regards

#217541 Copied

ejder077

Participant

July 23, 2019 at 10:56

1. You said the gaps were due to the ads right? But after I deleted the ads codes, the gaps are still here, how do you explain that?

2. I deleted the codes many times, and they keep regenerating.

That’s all I want to know, sorry for asking so much.

#217550 Copied

Olga Barlow

Support staff

July 23, 2019 at 11:11

Hello,

Nope, you did not. Head, Footer and Post Injections plugin is still enabled and google adds code is there http://prntscr.com/oitffh
Disable that plugin, please and check again.

Regards

#217552 Copied

ejder077

Participant

July 30, 2019 at 04:09

ok thank you

#217982 Copied

Olga Barlow

Support staff

July 30, 2019 at 06:21

Hello,

You are welcome.

Regards

#217986 Copied
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