No all, but those images that are mentioned in GTMetrix report, open details and check http://prntscr.com/oe116n
Regards
Olga Barlow
Participant
July 12, 2019 at 10:03
Hello,
You need to edit the image dimensions first and then use Tinypng to optimize the final image. Tinypng does not resize image dimensions it optimizes image file size.
But this point in GTMetrix results http://prntscr.com/oe0bzz means that you are using large images that are scaled to a smaller box.
Regards
Olga Barlow
Participant
July 12, 2019 at 09:55
Hello,
You can try Tinypng service or WP plugin https://tinypng.com/ to optimize images.
Also, we would not recommend using images that are bigger than image block in 10 times, for example, http://prntscr.com/oe06t9
Regards
Olga Barlow
Participant
July 12, 2019 at 09:50
Hello,
2) The default color of the footer is #222222, you can check it using Chrome dev tool or any other you prefer, for example, https://gyazo.com/99f046a2c9681eb0f233adc31e02b513
Top bar default color is white, that’s why reset button won’t help you, you need to set the background color in top bar settings. We have changed the color on your site. Check, please, if this is what you wanted.
Have you worked with WordPress and premium WordPress themes before?
Regards
Olga Barlow
Participant
July 12, 2019 at 09:36
Hello,
We made changes in XStore core plugin files. So, please, copy et-core-plugin folder from dev to production with overwriting.
Regards
Olga Barlow
Participant
July 11, 2019 at 17:45
Hello,
You are using a third-party plugin to implement that button. Probably it uses some hooks or enables some scripts only for the single product and it was not created to work in quick view. We did not declarate support of this plugin. I would recommend you either contact plugin author and ask them about additional help to make it work in quick view or submit additional customization requests to WPKraken team or disable that option for the quick view. Take our apologies but additional customization to add compatibility with third-party plugins is not included in our basic support.
Regards
Olga Barlow
Participant
July 11, 2019 at 17:36
Hello,
Try to disable the Revolution slider plugin, remove it and install again from Appearance > Install plugins. Try to import demo after that.
Regards
Olga Barlow
Participant
July 11, 2019 at 17:34
Hello,
1) If you edit the width of the columns then columns sum should be 1 http://prntscr.com/odpok8
In your case, the first column width was 1/12, and the total sum of the columns was 10/12, that’why you get the white space at the right side.
2) You can use custom headings, menu list, 8theme menu, icon list, info list elements for these purposes. Choose the one that will be most suitable for you.
Regards
Olga Barlow
Participant
July 11, 2019 at 17:16
Hello,
To translate site to another language you need to choose the language in Settings > General > Site language. After that create wp-content/languages/themes folder if it does not exist and place translation files there and continue translation using Loco translate plugin. The file name should have theme name+your language localization, for example, xstore-es_ES.po and xstore-es_ES.mo files.
In case you don’t have pre-ready translation files use Loco translate plugin also to generate them https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Let me know if you still have problems with translation.
Regards
Olga Barlow
Participant
July 11, 2019 at 16:40
Hello,
Check now, please. Fix will be included in next theme update.
Regards
Olga Barlow
Participant
July 11, 2019 at 16:32
Hello,
Ok. Register additional licenses at your account page http://prntscr.com/odoxo5
After that reply back and tell me what purchase code you want to use for the new project. We’ll be able to proceed with theme installation after that.
Regards
Olga Barlow
Participant
July 11, 2019 at 16:13
Hello,
Have already used this code for other projects: http://www.durukuyumculuk.com
estegoldguzellikmerkezi.com
drerolkoc.com
It’s not allowed to use the same license for the different projects according to ThemeForest license policy https://themeforest.net/licenses/standard
Please, provide us with the individual licenses for each of these projects in other case you need to deactivate theme and leave only one site with our theme. If you don’t do this we will have to contact ThemeForest to lock your license.
Regards
Olga Barlow
Participant
July 11, 2019 at 14:58
Hello,
Ok. What about new purchase code for this new project? Check my previous reply.
Regards
Olga Barlow
Participant
July 11, 2019 at 14:44
Hello,
We found that you already use a registered purchase code for other projects. Provide new purchase code that you want to activate for this project, please.
Regards
Olga Barlow
Participant
July 11, 2019 at 14:41
Hello,
Provide FTP access to this site, please.
Regards
Olga Barlow
Participant
July 11, 2019 at 13:26
Hello,
We installed theme for you time ago. Why did you remove it?
Your server does not meet theme requirements http://prntscr.com/odlr5b
Please, contact your hosting provider to change the server settings and then you won’t face error during theme installation.
Thank you. We have passed your issue to our developers. We’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
July 10, 2019 at 15:55
Hello,
Do you use the Static Block option to create mega menu? If yes, then go to Appearance > Menus and create a separate menu for the mobile with subitems and choose menu location – Mobile http://prntscr.com/od6ch8
Everything depends on what element you use to create that grid. If you use columns layout and the single image you can use the column responsive options to change the width for different mobile devices http://prntscr.com/od1wbm
If you use Products element and slider then number of products per row for mobile devices could be changed via Slider settings http://prntscr.com/od1x9c
If you use any other element then it would be better if you could provide us with link to the page where you use this element and temporary Dashboard access. We’ll check and give you the most suitable solution.
Regards
Olga Barlow
Participant
July 10, 2019 at 11:31
Hello,
1) Use Custom links and empty link http://prntscr.com/od1n9m instead of the page menu item. By the way, it’s not related to theme, it’s base WordPress question. We are theme support and all the questions related to default WP or WooCommerce options are outside the scope of our support.
2) Edit page and edit Products element, choose the Grid display type instead of Slider and don’t forget about other settings that this element has: limit, order type etc. Check them to know what you can apply for the products.
3) Product permalinks are the WordPress and WooCommerce plugin option. Our theme does not have any additional settings for this. So, go to Settings > Permalinks and choose the most suitable for you way to show it. If you need any extra options – contact WooCommerce support to get solution https://wordpress.org/support/plugin/woocommerce/
4) Manage the text color scheme and background using Theme Options (Footer & Copyrights). If you look for some option you can use search by options http://prntscr.com/od1t79 it was created to facilitate user experience.
Regards
Olga Barlow
Participant
July 10, 2019 at 06:44
Hello,
We need access not just to your Dashboard but to your files, I asked you about FTP access. Please, provide FTP host, user and password.
Regards
Olga Barlow
Participant
July 10, 2019 at 06:42
Hello,
You are welcome.
Regards
Olga Barlow
Participant
July 10, 2019 at 06:41
Hello,
Could you provide screenshot of area where content is mixed? You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshot. I don’t see problem on your site.
Regards
Olga Barlow
Participant
July 9, 2019 at 17:52
Hello,
1) Change WP user permissions to admin because we don’t have access to theme options and plugins http://prntscr.com/ocpwkg
2) Change the directory for the FTP user because you gave access to empty directory http://prntscr.com/ocpwy4 but we need access to WP installation.
Regards
Olga Barlow
Participant
July 9, 2019 at 16:18
Hello,
1) Place files to global translation folder, for example /wp-content/languages/themes/legenda-es_ES.po and mo instead of the theme folder /wp-content/themes/legenda/languages/es_ES.po, mo
2) Install and activate child theme, place images to child theme and also add custom CSS to child theme style.css to apply the new image for the element you want to use it. If you tell me what image you are trying to replace I could send you correct custom.
