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When click to open one tab (product page) it scrolls down automatically :(

This topic has 6 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

Manuel Oliveira

Participant

July 15, 2019 at 15:47

Hello!

I’m experiencing some weird behaviour when I click to open a tab in my products page. I defined my tabs to be shown as an accordion. The first tab (Description), by default, is open. When I try to open another it scrolls down the page immediately. After that, it acts normally, no matter how many times I open/close the tabs.

Here’s an example:

– Article page: https://www.bolota.ch/product/cork-man-wallet-alan/

– it will open the description page as it should (Description);

– If you click another tab (Additional Information, Reviews, Care and Delivery), the page will go down until the end, instead of just opening the tab smoothly. After that first click, all tabs react normally.

Does anyone knows how to avoid it? On the phone it gets very hard to read the tabs content and the user experience is very affected.

Thank you very much,

Manuel Oliveira

#217144 Copied Theme version: 5.3 WooCommerce version: 3.6.5

5 Answers

Olga Barlow

Support staff

July 15, 2019 at 18:33

Hello,

Provide Dashboard and FTP access to your site to check problem in more details. If you have any server cache disable it, please.

Regards

#217153 Copied

Manuel Oliveira

Participant

July 16, 2019 at 10:04

Hi Olga,
thank you for your attention.

Hope you can find the problem :).

My regards,

Please contact administrator
for this information.

#217174 Copied

Olga Barlow

Support staff

July 16, 2019 at 16:38

Hello,

Check now.

Regards

#217200 Copied

Manuel Oliveira

Participant

July 20, 2019 at 09:38

Thanks!
Now it is working as it should… 🙂

Can you tell me what was the problem?

Thank you very much for your support.

Regards

#217404 Copied

Olga Barlow

Support staff

July 22, 2019 at 14:30

Hello,

It was theme bug that appears only if the user has a long description. Fix of this problem will be also included in the next theme update, so you won’t lose it after update.

Regards

#217478 Copied
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