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Topic: When click to open one tab (product page) it scrolls down automatically :(

Manuel Oliveira

Participant

July 15, 2019 3:47 pm

Hello!

I’m experiencing some weird behaviour when I click to open a tab in my products page. I defined my tabs to be shown as an accordion. The first tab (Description), by default, is open. When I try to open another it scrolls down the page immediately. After that, it acts normally, no matter how many times I open/close the tabs.

Here’s an example:

– Article page: https://www.bolota.ch/product/cork-man-wallet-alan/

– it will open the description page as it should (Description);

– If you click another tab (Additional Information, Reviews, Care and Delivery), the page will go down until the end, instead of just opening the tab smoothly. After that first click, all tabs react normally.

Does anyone knows how to avoid it? On the phone it gets very hard to read the tabs content and the user experience is very affected.

Thank you very much,

Manuel Oliveira
Site URL: hidden
Theme version: 5.3
WooCommerce version: 3.6.5

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Olga Barlow

Support staff

July 15, 2019 6:33 pm

Hello,

Provide Dashboard and FTP access to your site to check problem in more details. If you have any server cache disable it, please.

Regards

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Manuel Oliveira

Participant

July 16, 2019 10:04 am

Hi Olga,
thank you for your attention.

Hope you can find the problem :).

My regards,

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support staff only.

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Olga Barlow

Support staff

July 16, 2019 4:38 pm

Hello,

Check now.

Regards

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Manuel Oliveira

Participant

July 20, 2019 9:38 am

Thanks!
Now it is working as it should… 🙂

Can you tell me what was the problem?

Thank you very much for your support.

Regards

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Olga Barlow

Support staff

July 22, 2019 2:30 pm

Hello,

It was theme bug that appears only if the user has a long description. Fix of this problem will be also included in the next theme update, so you won’t lose it after update.

Regards

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