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Forum Replies Created

Viewing 30 posts - 20,491 through 20,520 (of 30,337 total)

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Olga Barlow

Participant

August 27, 2019 at 13:13

Hello, @DvApps and @Alexnader

Problem appeared because you updated plugin and did not update theme. Never update plugin without theme update. We moved some options from theme to plugin files in the last theme/plugin update, so both should be updated. If you faced that error it means you just updated plugin to version 1.2.7 but did not update theme to version 5.6. To fix the error you need to update theme to version 5.6.

Regards

#220145 Copied In reply to: Xstore core plugin causing error

Olga Barlow

Participant

August 27, 2019 at 13:10

Hello,

You are welcome.

Regards

#220144 Copied In reply to: Functions of some plugins

Olga Barlow

Participant

August 27, 2019 at 13:10

Hello,

Enable WP debug or check server error logs to find the error that crashes your site.
If this is PHP Memory error then contact your hosting provider to increase the limit.
Reply back if you get another error and provide us WP Dashboard, FTP access to your site and list of the errors that you have in the server error logs.

Regards

#220143 Copied In reply to: enabling Smart Manager and Smart Product Viewer caused the website problem.

Olga Barlow

Participant

August 27, 2019 at 13:05

Hello,

You used US localization in language settings instead of UK http://prntscr.com/oy4kzy

Regards

#220142 Copied In reply to: How can I add icons to the menu, like the Organic 01 theme?

Olga Barlow

Participant

August 27, 2019 at 12:58

Hello,

Unfortunately, we are not responsible for the third-party code that you use on your site. We don’t face any problem with the Google analytic code if it’s added in the correct place.
Maybe you added wrong code to wrong place. Use the Insert Headers and Footers plugin to add GA code before the head tag instead of changing theme files.

Regards

#220141 Copied In reply to: Basket shows EMPTY even after adding product

Olga Barlow

Participant

August 27, 2019 at 12:53

Hello,

You are welcome! We are glad to hear that you are satisfied using our theme.

Regards

#220140 Copied In reply to: mobile version / responsive related issues

Olga Barlow

Participant

August 27, 2019 at 12:52

Hello,

1) Do you use server or CDN or plugin cache? If yes then after every style changes, you need to clear CDN cache to clear cached version and apply changes.

2) Provide link to your site, Dashboard and FTP access in Private Content area to check the problem with sliders.

Regards

#220139 Copied In reply to: Customizer error

Olga Barlow

Participant

August 27, 2019 at 12:49

Hello,

1) If you don’t use the boxed layout (Theme Options > General > Site layout) and want to apply the bg color/image for the wide layout then make the container bg color almost transparent http://prntscr.com/oy40a5

2) Don’t see problems with this. I found the custom color on your site http://prntscr.com/oy41i3 You have enabled the Cloudflare CDN cache, so after every style changes, you need to clear CDN cache to clear cached version and apply changes. I don’t know why you decided to enable cache if you still on the development stage.

3) Go to Static Blocks > edit header infoline static block and the slider element http://prntscr.com/oy4c96 Don’t forget to enable WPBakery editor for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

#220138 Copied In reply to: Changes in theme colors doesnt work!

Olga Barlow

Participant

August 27, 2019 at 12:25

Hello,

Follow the Contact form 7 documentation https://contactform7.com/acceptance-checkbox/ and add an appropriate text with link using the special tag.

Regards

#220137 Copied In reply to: Add link in contactform

Olga Barlow

Participant

August 27, 2019 at 12:16

Hello,

Try to upload fonts with the same name but other formats TTF and WOFF in addition to existing one. Maybe you check the site using old versions of browsers that do not support OTF format. We use the latest versions of browsers and don’t see any issues with your custom font http://prntscr.com/oy3tu2

Regards

#220135 Copied In reply to: Custom font doesn't show on some laptops

Olga Barlow

Participant

August 27, 2019 at 12:05

Hello,

We have checked the site and don’t see problems https://gyazo.com/d926f7a9358465d46951c79687595e28

Regards

#220134 Copied In reply to: slider of homepage sometimes does not work.

Olga Barlow

Participant

August 27, 2019 at 11:42

Hello,

Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.

Regards

#220130 Copied In reply to: Instagram Widget is not working

Olga Barlow

Participant

August 27, 2019 at 11:41

Hello,

Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.

Regards

#220129 Copied In reply to: Instagram feed at bottom of page shows " Instagram has returned invalid data"

Olga Barlow

Participant

August 27, 2019 at 11:41

Hello,

Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.

Regards

#220128 Copied In reply to: Instagram has returned invalid data.

Olga Barlow

Participant

August 27, 2019 at 08:52

Hello,

XStore core 1.2.7 requires XStore 5.6.0. So, update theme to version 5.6. Don’t update XStore core plugin without theme update in future.

Regards

#220114 Copied In reply to: Fatal Error Message Shortcode PHP on line 9

Olga Barlow

Participant

August 23, 2019 at 17:43

Hello,

Read the documentation https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and https://www.8theme.com/documentation/docs/activation-and-purchase-codes/

Regards

#219942 Copied In reply to: WPBakery Page Builder update

Olga Barlow

Participant

August 23, 2019 at 17:42

Hello,

If you updated the XStore theme to 5.6 version then you also need to update XStore core plugin to 1.2.7 version. Do this and let me know if you have problems with the menu after that.

Regards

#219941 Copied In reply to: Menu Missing

Olga Barlow

Participant

August 23, 2019 at 17:41

Hello,

You are welcome.

Regards

#219940 Copied In reply to: Social Share is On, but I can't add any of them.

Olga Barlow

Participant

August 23, 2019 at 14:24

Hello,

Read this topic, please, https://www.8theme.com/topic/cannot-re-declare-etheme_product_meta_boxes/

Regards

#219913 Copied In reply to: Blank website after updating xStore core plugin

Olga Barlow

Participant

August 23, 2019 at 14:22

Hello,

Are you sure that you use 5.6 version of XStore theme? This fatal error appears if user updated XStore core plugin but use the theme before 5.6. You provided Dashboard access but it’s locked by the fatal error. In this case provide also FTP access because we can’t do anything without FTP if you have a fatal error, we don’t have a magic:).

Regards

#219912 Copied In reply to: Your Site is Experiencing a Technical Issue (from WordPress support)

Olga Barlow

Participant

August 23, 2019 at 14:10

Hello,

Buttons moved back. Check now.

Regards

#219909 Copied In reply to: Blog navigation disappeared after update to 6.0.x

Olga Barlow

Participant

August 23, 2019 at 14:05

Hello,

We have passed your issue to our developers. We’ll inform you once they fix the problem.

Regards

#219908 Copied In reply to: Instagram slider error: "Instagram has returned invalid data"

Olga Barlow

Participant

August 23, 2019 at 14:04

Hello,

Sorry but our theme does not have such option for the single product page.

Regards

#219907 Copied In reply to: XSTORE theme and it's options

Olga Barlow

Participant

August 23, 2019 at 14:03

Hello,

If you want to solve the problem then disable all the third-party plugins, please, and check. Let me know about results.

Regards

#219906 Copied In reply to: Mobile resolutions

Olga Barlow

Participant

August 23, 2019 at 14:01

Hello,

What elements do you use on your home page (Pages > edit front page)? Is there any product categories element? Provide us with Dashboard and FTP access to your site.

Regards

#219904 Copied In reply to: Your Site is Experiencing a Technical Issue (from WordPress support)

Olga Barlow

Participant

August 23, 2019 at 13:43

Hello,

Problem with slider appears because of the js error in console https://prnt.sc/owk0df
Try to disable all the third-party plugins that do not come bundled with our theme including cache plugin and check your site. Do you still have that error in console?
Because we can’t reproduce it on our test installation and on your site we face it randomly. Looks that some third-party plugin causes it.

Regards

#219899 Copied In reply to: Mobile resolutions

Olga Barlow

Participant

August 23, 2019 at 13:26

Hello,

You can use this default size but copy changed file to child theme to avoid losing customization after the next theme update.

Regards

#219896 Copied In reply to: Product image in cart is too big

Olga Barlow

Participant

August 23, 2019 at 11:57

Hello,

All the available options of the product sorting you can find in Appearance > Customize > WooCommerce > Product catalog. There is no option for the custom order.

Regards

#219868 Copied In reply to: mobile version / responsive related issues

Olga Barlow

Participant

August 23, 2019 at 11:55

Hello,

Looks that problem appears for the unlogged in users because of the WP Minify plugin. I have disabled plugin and don’t see this issue. Check now.

Regards

#219867 Copied In reply to: Mobile resolutions

Olga Barlow

Participant

August 23, 2019 at 11:49

Hello,

Starting with WooCommerce 3.3.0. WooCommerce removed the third option and left only 2: Single product and Thumbnails http://prntscr.com/owiccb
So, the product on the cart page uses the smallest of these 2 sizes – thumbnail size. You can enable default WooCommerce theme Storefront and check.

Optimize images using Tinypng https://tinypng.com/ to save up to 70%.

Regards

#219865 Copied In reply to: Product image in cart is too big
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Viewing 20,520 results - 20,491 through 20,520 (of 30,337 total)

Viewing 30 posts - 20,491 through 20,520 (of 30,337 total)

← 1 2 3 … 683 684 685 … 1,010 1,011 1,012 →

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