We have fixed the login form and proceed to checkout button on the cart page. Let me know what exactly do you want to change in the Stripe styles http://prntscr.com/oy8ha0 ?
Regards
Olga Barlow
Participant
August 27, 2019 at 15:36
Hello, @Ini
You did not provide the FTP access and we can’t check problem in more details.
We found that problem caused by Image Lazy Load option of Smush plugin. But we need FTP to check if we could add compatibility with this option.
Regards
Olga Barlow
Participant
August 27, 2019 at 15:11
Hello, @ pablostevens
Yes, re-installing of the core plugin helps to solve the issue. Also, next time it would better to create the individual topic and provide Dashabord access to your site to get fast and helpful answer.
Regards
Olga Barlow
Participant
August 27, 2019 at 15:08
Hello,
Try to disable CF7 google sheets connector plugin and check again.
Regards
Olga Barlow
Participant
August 27, 2019 at 13:13
Hello, @DvApps and @Alexnader
Problem appeared because you updated plugin and did not update theme. Never update plugin without theme update. We moved some options from theme to plugin files in the last theme/plugin update, so both should be updated. If you faced that error it means you just updated plugin to version 1.2.7 but did not update theme to version 5.6. To fix the error you need to update theme to version 5.6.
Regards
Olga Barlow
Participant
August 27, 2019 at 13:10
Hello,
You are welcome.
Regards
Olga Barlow
Participant
August 27, 2019 at 13:10
Hello,
Enable WP debug or check server error logs to find the error that crashes your site.
If this is PHP Memory error then contact your hosting provider to increase the limit.
Reply back if you get another error and provide us WP Dashboard, FTP access to your site and list of the errors that you have in the server error logs.
Unfortunately, we are not responsible for the third-party code that you use on your site. We don’t face any problem with the Google analytic code if it’s added in the correct place.
Maybe you added wrong code to wrong place. Use the Insert Headers and Footers plugin to add GA code before the head tag instead of changing theme files.
Regards
Olga Barlow
Participant
August 27, 2019 at 12:53
Hello,
You are welcome! We are glad to hear that you are satisfied using our theme.
Regards
Olga Barlow
Participant
August 27, 2019 at 12:52
Hello,
1) Do you use server or CDN or plugin cache? If yes then after every style changes, you need to clear CDN cache to clear cached version and apply changes.
2) Provide link to your site, Dashboard and FTP access in Private Content area to check the problem with sliders.
Regards
Olga Barlow
Participant
August 27, 2019 at 12:49
Hello,
1) If you don’t use the boxed layout (Theme Options > General > Site layout) and want to apply the bg color/image for the wide layout then make the container bg color almost transparent http://prntscr.com/oy40a5
2) Don’t see problems with this. I found the custom color on your site http://prntscr.com/oy41i3 You have enabled the Cloudflare CDN cache, so after every style changes, you need to clear CDN cache to clear cached version and apply changes. I don’t know why you decided to enable cache if you still on the development stage.
Try to upload fonts with the same name but other formats TTF and WOFF in addition to existing one. Maybe you check the site using old versions of browsers that do not support OTF format. We use the latest versions of browsers and don’t see any issues with your custom font http://prntscr.com/oy3tu2
Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.
Regards
Olga Barlow
Participant
August 27, 2019 at 11:41
Hello,
Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.
Regards
Olga Barlow
Participant
August 27, 2019 at 11:41
Hello,
Instagram made some changes in their code and we are working to create the Instagram widget from scratch using their API. It will take some time.
Install and use the third-party plugin to display Instagram Feeds, for example Smash Balloon Social Photo Feed.
Sorry for the inconvenience.
Regards
Olga Barlow
Participant
August 27, 2019 at 08:52
Hello,
XStore core 1.2.7 requires XStore 5.6.0. So, update theme to version 5.6. Don’t update XStore core plugin without theme update in future.
If you updated the XStore theme to 5.6 version then you also need to update XStore core plugin to 1.2.7 version. Do this and let me know if you have problems with the menu after that.
Are you sure that you use 5.6 version of XStore theme? This fatal error appears if user updated XStore core plugin but use the theme before 5.6. You provided Dashboard access but it’s locked by the fatal error. In this case provide also FTP access because we can’t do anything without FTP if you have a fatal error, we don’t have a magic:).
Regards
Olga Barlow
Participant
August 23, 2019 at 14:10
Hello,
Buttons moved back. Check now.
Regards
Olga Barlow
Participant
August 23, 2019 at 14:05
Hello,
We have passed your issue to our developers. We’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 23, 2019 at 14:04
Hello,
Sorry but our theme does not have such option for the single product page.
Regards
Olga Barlow
Participant
August 23, 2019 at 14:03
Hello,
If you want to solve the problem then disable all the third-party plugins, please, and check. Let me know about results.
Regards
Olga Barlow
Participant
August 23, 2019 at 14:01
Hello,
What elements do you use on your home page (Pages > edit front page)? Is there any product categories element? Provide us with Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
August 23, 2019 at 13:43
Hello,
Problem with slider appears because of the js error in console https://prnt.sc/owk0df
Try to disable all the third-party plugins that do not come bundled with our theme including cache plugin and check your site. Do you still have that error in console?
Because we can’t reproduce it on our test installation and on your site we face it randomly. Looks that some third-party plugin causes it.
