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Slider of homepage sometimes does not work.

This topic has 16 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

area7567

Participant

August 23, 2019 at 22:28

Hello, I found that after updating the theme to v.5.5.2 and v.5.5.6, the loop slider of my homepage sometimes does not work (PC and mobile devices are the same). Trouble to help me check which exception?

Please, contact administrator
for this information.

#219951 Copied Theme version: 5.5.6

15 Answers

Rose Tyler

Support staff

August 25, 2019 at 08:10

Hello,

I do not see the problem with the slider on your site. Is it solved? If not, let me know what device and browser do you use?

Regards

#219975 Copied

area7567

Participant

August 25, 2019 at 08:42

The slider problem is shown in the link.
please, thank you.

Please contact administrator
for this information.

#219982 Copied

Rose Tyler

Support staff

August 25, 2019 at 10:04

Hello,

Please provide temporary wp-admin access.

Regards

#219996 Copied

area7567

Participant

August 25, 2019 at 14:48

Wp-admin access rights are displayed in the attachment

Please contact administrator
for this information.

#220035 Copied

Rose Tyler

Support staff

August 25, 2019 at 14:55

Hello,

Please provide correct credentials – http://prntscr.com/ox9qqc

Regards

#220037 Copied

area7567

Participant

August 25, 2019 at 15:54

Wp-admin access rights are displayed in the attachment

thank you.

Please contact administrator
for this information.

#220041 Copied

Olga Barlow

Support staff

August 27, 2019 at 12:05

Hello,

We have checked the site and don’t see problems https://gyazo.com/d926f7a9358465d46951c79687595e28

Regards

#220134 Copied

area7567

Participant

August 28, 2019 at 15:17

sorry, my page still appears, need me to video to show you? Thank you

#220315 Copied

Olga Barlow

Support staff

August 28, 2019 at 15:47

Hello,

What browser do you use?
Use chrome inspector and check what errors do you have in console http://prntscr.com/oypjyc

Regards

#220320 Copied

Olga Barlow

Support staff

August 28, 2019 at 16:34

Hello,

I found that your problem may appear with a slow connection. Then page requires more time to initialize the carousel and its height, that’s why you may face a white gap below for a few seconds.
We tried another element that has option of the fixed height for the carousel. Check now.

Regards

#220325 Copied

area7567

Participant

August 28, 2019 at 19:47

There are no errors, however, it seems that the repair is complete, I am testing, thank you！

Please contact administrator
for this information.

#220336 Copied

area7567

Participant

August 28, 2019 at 19:50

However, the screen of the mobile phone seems to be strange, please check it out for me, thank you.

Please contact administrator
for this information.

#220337 Copied

Rose Tyler

Support staff

August 29, 2019 at 08:22

Hello,

Please clear cache and check now.

Regards

#220360 Copied

area7567

Participant

August 30, 2019 at 15:28

It seems that there is no problem. What is the adjustment? Thank you.

#220479 Copied

Rose Tyler

Support staff

August 31, 2019 at 10:00

Hello,

You’re welcome!
I’ve deleted margin-bottom: -100px that was added for content above Carousel images, added custom classs and custom CSS code – http://prntscr.com/ozy3j8 + http://prntscr.com/ozy3ls

Regards

#220499 Copied
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