Forum Replies Created

Viewing 30 posts - 20,461 through 20,490 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 19:14

    Hello,

    I see the following styles if visit your checkout page https://prnt.sc/oy8ha0 without any edit mode.
    Clear the browser cache https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en

    Tell me what exactly do you want to change? Provide screenshot/mockup how your checkout page should be for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 19:11

    Hello,

    Could you, please, explain in more details? What categories do you want to get in the multilevel list? Provide screenshot for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 19:07

    Hello,

    1) Did you install Legenda core plugin? (Required after 4.0 theme update)
    2) Did you install Redux plugin? (Required after 4.0 theme update)
    3) Did you install CMB2 plugin? (Required after 4.0 theme update)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 19:04

    Hello,

    Go to Appearance > Install plugins and make sure that CMB2 plugin is installed and activated.
    Provide me link to sale product, please.
    If it does not help provide WP Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 19:00

    Hello,

    You did not update WooPress core plugin to latest version 1.1.1 and did not install required plugins – Redux and CMB2. I did it for you. Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:54

    Hello,

    The problem caused by the object cache http://prntscr.com/oya7lq
    Object caches the menu items, so don’t keep this option enabled if you what to highlight the menu items.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:49

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:48

    Hello,

    Could you please, create new topic for the new issues? It’s not very handy to check a few pages of the conversation to understand what exactly should we fix.

    1) Don’t see any issues with the wishlist update https://gyazo.com/ebaac701446cd89270d943bd52be5d4a and https://gyazo.com/ca2c40aa930bc9340b4256120663189c

    2) Don’t place theme translation to wp-content/themes/xstore/languages folder because you will lose it after theme update. Use wp-content/languages/themes/ folder instead.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:38

    Hello,

    Thank you. We have passed your issue to our developers. They will be able to start tomorrow. I’ll inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:37

    Hello,

    Thank you. We have passed your issue to our developers. They will be able to start tomorrow. I’ll inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:28

    Hello,

    Use Revolution slider and Scene slider type https://www.themepunch.com/slider-revolution/module-layout/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:25

    Hello,

    Done. Also, don’t place theme translation to wp-content/themes/xstore/languages folder because you will lose it after theme update. Use wp-content/languages/themes/ folder instead.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:18

    Hello,

    Add the following code to Theme Options > Custom CSS

    .header-logo img {
        max-width: 500px;
    }
    @media only screen and (max-width: 480px), (max-width: 812px) and (orientation: landscape){
        .header-logo img {
            max-width: 180px !important;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 18:15

    Hello,

    Use design tab to add bg color for the banner content https://prnt.sc/oy9nyi

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:52

    Hello,

    Provide us WP Dashboard and FTP access to your site. We’ll check your problem in more details and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:50

    Hello,

    1) Go to Theme Options > Shop > Product Page layout > Sidebar widgets with scrollable content > choose OFF.
    2) Add the following custom to Theme Options > Custom CSS if you plan to use another background color for the site than white

    .archive.woocommerce-page.s_widgets-with-scroll .sidebar .sidebar-widget:not(.sidebar-slider) > ul:after, .archive.woocommerce-page.s_widgets-with-scroll .shop-filters .sidebar-widget:not(.sidebar-slider) > ul:after, .archive.woocommerce-page.s_widgets-with-scroll .sidebar .sidebar-widget:not(.sidebar-slider) > div:after, .archive.woocommerce-page.s_widgets-with-scroll .shop-filters .sidebar-widget:not(.sidebar-slider) > div:after {
        background: linear-gradient(to bottom, rgba(255, 255, 255, 0) 0%, #f9e8d1 80%);
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:47

    Hello,

    1) I don’t see any load more button. Could you provide us with link to page where you have it? And provide Dashboard access in Private content area to check the settings.

    2) We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find the main of them

    a) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    b) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    c) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    d) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:43

    Hello,

    Variation swatches widget does not have a drop-down view mode. Use the default Filter product by attribute if you need drop-down http://prntscr.com/oy98uc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:41

    Hello,

    Because you updated core plugin to the version that is not compatible with theme version that you use. Never update core plugin without theme https://xstore.8theme.com/update-history/
    Go to Dashboard > Updates > update theme to version 5.6.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:37

    Hello,

    Take our apologies for the delay. It’s related to a number of requests that we got from our users.

    You used the Product element on the page http://prntscr.com/oy95fq but did not choose the product to show it caused the fatal error on the frontend. If you use Massive Addons element for the products or categories make sure that you chose the products or categories in the list that you want to show.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:28

    Hello,

    1) Seems you have updated plugin but have not updated theme first time. Don’t update XStore core plugin without theme update in future.
    2) You have js errors and it caused the issue with tabs http://prntscr.com/oy8zub So, update the theme to version5.6, XStore core plugin to version 1.2.7, clear plugin cache and check if you still have the problem. Reply back with WP Dashboard and FTP access to your site in case still have the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:21

    Hello,

    We don’t have a special video tutorial for the header, so follow the instructions:
    1) Enable WPbakery for the static block https://www.8theme.com/documentation/xstore/support/static-blocks/
    2) Go to Static Blocks > create static block for the header using 2 columns layout and WPBakery elements.
    3) Copy the static block shortcode http://prntscr.com/oy8xur and paste it to header custom HTML area. Save options and check the frontend.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:14

    Hello,

    This is Massive Addons element, there is no advanced documentation for this element but you can import style presets http://prntscr.com/oy8t59 and content presets http://prntscr.com/oy8v4g to get examples.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:08

    Hello,

    Could you, please, provide us with WP Dashboard and FTP access in Private Content to your site to check the problem in more details and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:05

    Hello,

    I assume you got a reply in the comments area https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546/comments?page=122&filter=all#comment_22700422 . Do you need any other help?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 17:03

    Hello,

    Related product is default WooCommerce feature https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.

    .
    So, related products are not products just by tags but categories also.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 16:59

    Hello,

    Could you, please, describe in more details report about what problem did you get? Maybe provide screenshot for better understanding. Also, what version of the MA plugin do you use?
    Make sure that plugin is updated to latest version https://www.8theme.com/downloads

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 16:57

    Hello,

    Read about bundled plugins license here https://www.8theme.com/documentation/docs/activation-and-purchase-codes/
    And here how to update bundled plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 16:56

    Hello,

    Go to WooCommerce > Status > Tools > press import pages button http://prntscr.com/oy8m9u

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 27, 2019 at 16:50

    Hello,

    Never update XStore core plugin without theme update in future. You have updated plugin to the latest version but have not updated the theme to the required version https://xstore.8theme.com/update-history/

    Regards

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    Viewing 20,490 results - 20,461 through 20,490 (of 30,391 total)
Viewing 30 posts - 20,461 through 20,490 (of 30,391 total)
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