Basket shows EMPTY even after adding product

This topic has 6 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

  • Avatar: Nikhil_Kumar
    Nikhil Kumar
    Participant
    August 10, 2019 at 09:29

    The website I am running is shorthairbigteeth.com
    The product gets added to cart but when I click on cart it shows empty. Many of my clients are facing this problem. This is intermittent problem and it comes and goes. For Now I am flushing cache. But that doesnt seem to clear error permanently.Please help

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2019 at 09:53

    Hello,

    Thanks for contacting us.
    I do not see the problem on your site right now.
    To solve the problem we need to find out what causes it because by default XStore doesn’t have this bug.
    Next time when the problem occurs, open inspector of the browser page and check if there are any errors https://prnt.sc/oquutk
    Try to disable all the third-party plugins, that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins One of additional plugins can be the reason for the problem.

    Regards

    Avatar: Nikhil_Kumar
    Nikhil Kumar
    Participant
    August 14, 2019 at 05:41

    Got it Rose. Ill look into it ASAP

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2019 at 07:18

    Hello,

    Feel free to ask if you have any other questions.

    Regards

    Avatar: Nikhil_Kumar
    Nikhil Kumar
    Participant
    August 26, 2019 at 10:13

    Hey I did some research on this and figured that its a GOOGLE GTAG issue. When I add the GTAG for google analytics in the header of header.php it starts acting weird. Do you have any solution for this? I cant see website analytics without GTAG.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 27, 2019 at 12:58

    Hello,

    Unfortunately, we are not responsible for the third-party code that you use on your site. We don’t face any problem with the Google analytic code if it’s added in the correct place.
    Maybe you added wrong code to wrong place. Use the Insert Headers and Footers plugin to add GA code before the head tag instead of changing theme files.

    Regards

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