Could you explain me using screenshots what exactly is wrong? I don’t see problems on your site https://gyazo.com/54fbfa8c71606e74327dca717e772a10
Provide screenshots of the elements that do not work as they should.
We are not developers of that plugin, we are developers of XStore theme and are able to help with theme settings. Contact plugin support to get help with issues related to plugin.
Regards
Olga Barlow
Participant
August 23, 2019 at 11:14
Hello,
1) Our user has limited permissions and we don’t have access to Updates and Plugins http://prntscr.com/owhuvk So, we can’t update theme.
Yes, but we need Dashboard and FTP access to your site to proceed with the update.
Regards
Olga Barlow
Participant
August 23, 2019 at 10:11
Hello,
1) WordPress does not allow to add content on the blog page. It’s not related to our theme. You can enable any default theme you’ll get the same message even without WPBakery plugin. You can just add/remove posts via Posts > Show all and change the layout using Theme Options > Blog.
2) Shop page supports adding the content. But make sure if that area is not disabled in Theme Options > Shop > product page layout > Shop page banner position http://prntscr.com/owgwcn
3) If you want to add any content to top bar then go to Appearance > Widgets > Left and right top bar widget area.
What version of our theme do you use? Min required version of XStore theme for the core plugin 1.2.7 is 5.6. If previous plugin version is 1.0.23 then you use out of date version 4.x or earlier and of course, you’ll get the fatal error if you are trying to update just XStore core plugin. Provide Dashboard access to your site and correct FTP access if you need help with theme and plugin update.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:56
Hello,
You are welcome.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:44
Hello,
You can find the changelog on ThemeForest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=6
Latest Version 6.0.1 August 23, 2019
ADDED: Version Compatibility with Royal Core Plugin
FIXED: Portfolio page with SitePress and Loco translate
FIXED: Autoupdate option (Royal Core)
FIXED: et_top_cart, et_menu shortcodes without WPBakery plugin (Royal Core)
New update is minor update and should not cause problems.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:37
Hello,
If you got that error it means you updated the XStore core plugin but did not update theme. Before every core plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.
So, update your theme to version 5.6 first and after that proceed with the XStore core plugin update. After that clear plugin and browser cache. If you have any issues with sliders after the theme and plugin update provide screenshots or video, tell me what device you use. Because we did not see any issues using our mobile devices.
You have provided access to panel to manage the domain. We need FTP access – access to files of your WP installation. You have updated plugin but did not update theme and it caused issue. Before every plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.
So, update your theme to version 5.6 via FTP or provide correct FTP access and we’ll do it for you.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:23
Hello,
Because before plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme. Any core plugin update requires theme update to the latest version before the plugin update.
So, update your theme to version 5.6 first and after that proceed with the XStore core plugin update.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:20
Hello,
Before every plugin update we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore core plugin but XStore theme first. Any core plugin update requires theme update to the latest version before the plugin update.
So, update your theme to version 5.6 first and after that proceed with the XStore core plugin update.
Regards
Olga Barlow
Participant
August 23, 2019 at 09:17
Hello,
Problem with product gallery caused by WooCommerce Variation Master plugin. If the plugin is disabled everything works fine.
XStore uses the custom slider for the product gallery, so third-party plugins that also use the product gallery should be additionally customized to be compatible with our theme.
Regards
Olga Barlow
Participant
August 22, 2019 at 18:08
Hello,
Because simple products have Ajax add to cart option (Theme Options > Single Product > Ajax add to cart for simple products) and variable products – not.
Regards
Olga Barlow
Participant
August 22, 2019 at 18:07
Hello,
Glad to hear that. Feel free to ask if you need any other help.
2) Go to Plugins > deactivate WooPress core plugin and remove it. Go to Appearance > Install plugins > install WooPress core plugin again to get the updated version. Go to Dashboard > Updates > press force check button to get notification about WooPress theme update and update theme to version 6.0.1.
4) Every premium theme comes with additional plugins because ThemeForest does not allow to include many things/features, even shortcodes, to the theme and tells that this is plugin territory. That’s why we had to move some functionality plugins.
5) We mentioned in theme description on ThemeForest that the theme comes bundled with WPBakery plugin. So, you knew what you buy. Anyway, if you don’t like the WPBakery you can use Elementor, of course, you won’t have dummy pages that we created using WPBackery but it’s your choice.
Also, we found that you left 1star rating https://themeforest.net/ratings/3033510 and let the comment that this is just base. Our theme is not a base, it has advanced admin module http://prntscr.com/ow71je with a lot of options, maybe you missed that. Our rating is very important for us and we would be grateful if you could change it because we do our best to create a good product and support our clients. Also, you can submit refund request if you think that faced issues are critical for you https://themeforest.net/refund_requests/new
Waiting for your reply.
Regards
Olga Barlow
Participant
August 22, 2019 at 17:28
Hello,
Problem was caused by old version of all the bundled plugins and XStore core. I have updated theme and all the bundled plugins. Check now.
Regards
Olga Barlow
Participant
August 22, 2019 at 16:49
Hello,
I see, you are talking about sidebar, not about rating. Then go to Theme Options > Blog > Blog Layout > enable sidebar it should appear for all the pages/posts including the custom post type. To disable sidebar for pages/posts where you don’t need it edit the page and use 8theme Layout Options http://prntscr.com/ow64e1
Regards
Olga Barlow
Participant
August 22, 2019 at 16:44
Hello,
Could you provide screenshots of sliders that have a problem? We checked your site and all the images displayed on the mobile version.
Regards
Olga Barlow
Participant
August 22, 2019 at 16:40
Hello,
You are welcome.
This is the theme issue and new update of Royal core plugin includes the fix. We made changes in core plugin files.
Regards
Olga Barlow
Participant
August 22, 2019 at 14:47
Hello,
You are welcome.
Regards
Olga Barlow
Participant
August 22, 2019 at 14:44
Hello,
1) Use child theme to avoid loosing of your customization after theme update https://www.8theme.com/documentation/docs/child-theme/ We did not have such option, so I’m not sure about the exact list of files and code but to edit the grid product content and slider product content you can copy xstore/woocommerce/content-product.php and xstore/woocommerce/content-product-slider.php to the child theme or use WooCommerce visual hooks and child theme functions.php https://businessbloomer.com/woocommerce-visual-hook-guide-archiveshopcat-page/. I suppose there are few ways to implement that option, for example https://shopplugins.com/add-a-quantity-field-to-the-woocommerce-archive-pages/ Unfortunately, support staff don’t have time for additional customization, hope you understand, so we can’t give you the complete guide with additional customizations.
2) Yes, probably. But we did not study this task because did not plan to implement it in our theme. Try to look for additional plugin first. If you don’t find anything then submit customization request.
