I have passed your issues to our developers. We need some time to fix it.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:52
Hello,
Oh, it was replaced by the new one. Thank you very much. Feel free to contact us if you need anything else.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:51
Hello,
We used our own password for the admin panel. I don’t remember the first one that system offered to us. Provide also FTP password in Private content, please.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:48
Hello,
1) We are not sure about these things for the SEO, we are not SEO experts, just theme developers, it’s a different area a little bit. So, it would be better to ask the person who works with SEO.
2)This issue could be related to Max Input vars limit. Contact your hosting provider to increase this limit to 3000 or 5000 and check the saving of the menu again.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:46
Hello,
1) Done.
2) There is no image if I follow your link http://prntscr.com/oyogfj Use Lightshot screenshot tool to make and share screenshot.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:42
Hello,
Ok. We would be grateful if you change the rating and inform us. Do you need any other help with our theme?
Regards
Olga Barlow
Participant
August 28, 2019 at 14:36
Hello,
2) Both codes work, but if you check the video you’ll see that your code takes priority. You asked about the way to load the category opened by URL if you visit it and we implemented this. But you found that it’s not suitable for you and you need something other. Sorry , but we got only 1 request about “setting that sets which category to start the portfolio by default” – from you only, so if you need some other way to load the category submit customization request to get personal assistance with this question according to your technical project.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:20
Hello,
Nope, does not work. 2 times we get
Status: Connecting to 87.98.229.97:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER blueshee
Response: 331 User blueshee OK. Password required
Command: PASS ************************
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Status: Disconnected from server
Then
Status: Resolving address of blueshe.es
Status: Connecting to 87.98.229.97:21...
Status: Connection established, waiting for welcome message...
Response: La conexion a este servidor ha sido bloqueada en el firewall.
Error: Could not connect to server
Did you try to connect to FTP using credentials that you provided? Are you sure that these user and pass are for the FTP connections?
Regards
Olga Barlow
Participant
August 28, 2019 at 14:15
Hello,
Sorry, I don’t understand where we should find the FTP access. Use the Private Content area to add FTP host, user and pass.
Also, you are using the Cloudflare CDN, it means that scripts and styles are cached and update won’t work as it should without clear the cache. So, login to your account http://prntscr.com/oynxle to allow us to clear the CDN cache.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:07
Hello,
Fixed. Check the site.
Regards
Olga Barlow
Participant
August 28, 2019 at 14:06
Hello,
That’s very strange but today, once we checked your site, we did not find a problem with brands filter. So, not sure but seems that was a temporary glitch.
Regards
Olga Barlow
Participant
August 28, 2019 at 12:03
Hello,
Ukraine, IP of our expert is 176.98.70.175
Regards
Olga Barlow
Participant
August 28, 2019 at 11:55
Hello,
Both items have the Arial/Helvetica font http://prntscr.com/oylf4k (depending on OS you use) and we don’t see the problem with this. It’s not the Poppins.
If you want to decrease the font size for the dropdowns use Typography options http://prntscr.com/oylgci
If you use XStore 5.6 XStore core 1.2.6 won’t fully work ok. So, provide us with WP Dashboard and FTP access to your site to check why the new update causes issues on your site.
Regards
Olga Barlow
Participant
August 28, 2019 at 10:58
Hello,
Check the FTP username and password. We can’t connect using access that you provided.
Regards
Olga Barlow
Participant
August 28, 2019 at 10:51
Hello,
Oh, sorry, disabled it for testing purposes. Fixed. Check now.
Regards
Olga Barlow
Participant
August 28, 2019 at 10:22
Hello,
Looks, that problem caused by minification option of the cache plugin. We found a lot of 404 errors if the option is enabled in auto mode https://prnt.sc/oyjvyz Contact your hosting provider to find the reason of these errors. Meanwhile, keep enabled the manual mode https://prnt.sc/oyjxi0 till you fix the 404 error for the minified files.
Regards
Olga Barlow
Participant
August 28, 2019 at 09:47
Hello,
If the new version is ok for you then continue your work. You can import demos you like to choose the one that will suit your needs. But keep in mind that every new version will overwrite previous changes in Theme Options. If you need only page template of the other version use the manual import of the home xml file.
Regards
Olga Barlow
Participant
August 28, 2019 at 09:44
Hello,
Yes, I moved files to correct folder.
Regards
Olga Barlow
Participant
August 28, 2019 at 09:43
Hello,
Just go to Pages > edit page where you faced this error. Find Product element in the page content and either remove it or edit the element and choose the product that you want to show there http://prntscr.com/oy95fq
Regards
Olga Barlow
Participant
August 27, 2019 at 20:46
Hello,
You need to use Loco Translate to finish Arabic translation. If you want to create the multilingual site you need to use one of the additional plugins:
– WPML – paid but cool
– qTranslate – free
– Polylang – free with paid WooCommerce options.
3) Yes, but the update of the staging site allows us to compare sites and fix the problems better than without it. Also, your users won’t face any issues with the production site. Duplicator plugin allows to create a copy very easy, just take into account for the future.
Regards
Olga Barlow
Participant
August 27, 2019 at 20:29
Hello,
We have updated theme and Classico core plugin to the latest version and there is no problem anymore. Check the site, please.
Regards
Olga Barlow
Participant
August 27, 2019 at 19:52
Hello,
Appearance > Install plugins > install Metaboxes plugin.
Also, go to Theme Options > Responsive > make sure that option Enable Responsive Design is enabled. If you use any cache or optimization plugin disable combine option for the styles, theme does not support the combine option of the CSS files.
Regards
Olga Barlow
Participant
August 27, 2019 at 19:45
Hello,
Provide us with WP Dashboard and FTP access to your site to check the problem in more details.
Regards
Olga Barlow
Participant
August 27, 2019 at 19:43
Hello,
Sorry for the delay in answering. It’s related to a number of users’ requests.
1) Fixed.
2) 6.x was a major update and we changed the options framework from Option Tree to Redux CMB2 this caused the problem that previously selected options for the pages should be re-saved.
3) Everything depends on update. If you checked the changelog and found that we released the major update then it would be better to create staging site (full copy of production), update theme there and if everything is ok then update production site. If not you then you’ll be able to fix issues and only after that update production. At this moment theme and Royal core plugin are up to date.
4) There is only site preloader option in Theme Options > General > Loader. We don’t have a special loader option for the single page. We would recommend you to use cache plugin to speed up your site and make loading of every page more snoozing.
