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Error displaying all pages - by Lu Tan Tan

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Lu Tan Tan

Participant

September 1, 2019 at 04:22

Currently, I have a display error.
When I load my website or any page(home, shop, product,…), all the content is messed up and shows an error for 1-2 seconds before it stabilizes again. I tried turning the “Site preloader” option on and off in General / Layout but it didn’t work.
You can see the image below, I tried on several PC and Phone and both have the same error.
PC: https://prnt.sc/p07tdx
Mobile: https://prnt.sc/p07tok

#220515 Copied Theme version: 5.6

7 Answers

Rose Tyler

Support staff

September 1, 2019 at 08:56

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how pages load then.
Did you make changes in the theme files?

Regards

#220519 Copied

Lu Tan Tan

Participant

September 2, 2019 at 17:56

No result. Before i was using other theme, i moved to your theme.
I never change anything in theme files.

#220595 Copied

Lu Tan Tan

Participant

September 2, 2019 at 18:48

And my Shop Page don’t show numbers page.
https://prnt.sc/p0ur3v

#220596 Copied

Olga Barlow

Support staff

September 2, 2019 at 19:40

Hello,

1) I don’t see the problem with home page loading https://gyazo.com/253f66c9615484c4d8800f421f8874ad
2) You have installed and activated WooCommerce Infinite Scroll and Ajax Pagination. Did you set up the correct selectors according to documentation https://xstore.helpscoutdocs.com/article/65-woocommerce-infinite-scroll-and-ajax-pagination-settings ? Disable plugin if you don’t need Infinite Scroll

Regards

#220598 Copied

Lu Tan Tan

Participant

September 3, 2019 at 03:39

OK. It’s working. Thank you.
I checked the plugins, I know the cause is from the wp-rocket plugin. It is an important plugin for my web. But the current situation is that I cannot use it anymore, it is a paid plugin.

#220601 Copied

Lu Tan Tan

Participant

September 3, 2019 at 09:15

While using I use it, I need to use many plugins.
You said I disable other plugins (i had to delete some plugins before ),
In fact, it’s not comfortable and the guest services could not be used.
I offer a refund and you can suspend and delete my theme license.
That could be good for both.

#220603 Copied

Olga Barlow

Support staff

September 3, 2019 at 09:46

Hello,

Our theme includes a number of plugins but only 4 of them are required + WooCommerce if you want to sell the products https://xstore.helpscoutdocs.com/article/36-included-plugins
All the other plugins are just additional plugins that you may disable if you don’t plan to use their functionality. That’s why during the setup wizard you have a choice to install additional plugins or not http://prntscr.com/p13qsx

Also, today we plan to release a new theme update that speeds up theme a lot.

Your message is not very clear. What exactly is not comfortable and what guest services could not be used?

Regards

#220608 Copied
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