Images missing from Posts and Category ID's

This topic has 10 replies, 3 voices, and was last updated 4 years, 8 months ago ago by Olga Barlow

  • Avatar: Sharon_Cox
    Sharon Cox
    Participant
    September 5, 2019 at 16:16

    Recently transferred site from elsewhere, loaded your XStore Theme and found that the images of the posts will not show.

    Also on Shop All added category ID’s to show on this page, but wont show in order.

    Would you have any idea why this would be happening.

    Thank you,

    9 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 5, 2019 at 18:16

    Hello,

    It’s difficult to find the reason of the problem just by description. Provide us with link to your site, temporary Dashabord and FTP access and we’ll check.

    Regards

    Avatar: Sharon_Cox
    Sharon Cox
    Participant
    September 6, 2019 at 01:06

    Hi Olga, Thank you for your quick response, much appreciate.

    Please see attached details.

    i think I might have fixed the Category ID issue.

    Only need to fix Images Missing from Posts. Thank you ๐Ÿ™‚

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2019 at 08:33

    Hello,

    Your posts do not have Featured Images – http://prntscr.com/p2j170 but they can’t disappear just after activated our theme. Once we upload a featured image it shows correctly.
    Maybe your data was not fully transferred. What theme did you use before? Did you have images after the transferring, with a default theme activated on the site?

    Regards

    Avatar: Sharon_Cox
    Sharon Cox
    Participant
    September 6, 2019 at 16:23

    Hi Olga,
    Thank you for your reply. The previous website was setup with a theme called Lithium_X. I actually thought the images came across. I opened up one of the posts, and can see now that I can add a feature image. Terrific ๐Ÿ™‚ Thank you for whatever you did, Best wishes, Sharon.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 6, 2019 at 17:31

    Hello,

    You are welcome.

    Regards

    Avatar: Sharon_Cox
    Sharon Cox
    Participant
    September 19, 2019 at 14:36

    Hi Olga,

    I have an issue today after updating to 6.1 and Xstore core. For some reason on the homepage of the XStore site the images are not changing correctly with different screen sizes. All was working well until today. I have been told it might something to do with Dynamic CSS. is there something that can be done about this. I haved the FlowerPot theme from XStore

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2019 at 14:52

    Hello,

    I would recommend you to create new topics for new questions – http://prntscr.com/p89bku https://www.8theme.com/forums/xstore-wordpress-support-forum/
    Have you cleared all cache? On which page do you have the problem? Please describe what exactly is incorrect, in more details. Thanks in advance.

    Regards

    Avatar: Sharon_Cox
    Sharon Cox
    Participant
    October 22, 2019 at 15:36

    Hi Olga,

    For some reason on the homepage of the XStore site the images are not changing correctly on some screen sizes. . I have been told it might something to do with Dynamic CSS. is there something that can be done about this. I haved the FlowerPot theme from XStore. My client is unhappy with how the home page is looking on a 27″ screen and saying some of the images are cutting off and not showing correctly.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 22, 2019 at 22:14

    Hello,

    If you use images like row/column/slider background with background-size: cover your images will be cropped depending on the width/height of the row/column/slider to cover whole the area of the element. We can do nothing with this. If you display images using default image element or other background-size like contain, for example then you will get a white gap, for example http://prntscr.com/pmskzb
    So, if you want to get layout with covered columns images will be cropped, unfortunately.

    Regards

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.