Page 673 – 8theme.com

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Olga Barlow

Participant

September 20, 2019 at 17:17

Hello,

We have checked your site with the default theme – Storefront and see the same problems with the price filter https://gyazo.com/3f3e1886c4bf77c61927e77a41d777d4
I suppose WPML plugin could be the reason of the problem, so contact WPML plugin support. We can help you only with issues related strictly to our theme if default filer does not work even with the default theme we can do nothing.

Regards

#221790 Copied In reply to: Pricefilter not handling second currency correct

Olga Barlow

Participant

September 20, 2019 at 15:25

Hello,

Custom CSS is already added. Clearplugin and browser cache.

Regards

#221787 Copied In reply to: Import demo cannot complete

Olga Barlow

Participant

September 20, 2019 at 15:21

Hello,

Looks that this is some compatibility issue between WPBakery and Ultimate Addons. We have contacted Ultimate Addons plugin author (because we are not plugin developers) and waiting for his reply. We’ll inform you once he sends us any solution to fix this problem.

Regards

#221786 Copied In reply to: I can't save the templates in the Bakery

Olga Barlow

Participant

September 20, 2019 at 11:29

You are welcome.

Regards

#221769 Copied In reply to: Compare Option

Olga Barlow

Participant

September 20, 2019 at 11:29

Hello,

We have added the custom CSS to child theme style.css to change these styles because there are no special options at this moment.

Regards

#221768 Copied In reply to: Import demo cannot complete

Olga Barlow

Participant

September 20, 2019 at 10:43

Hello,

Ultimate Addons plugin is enabled and we don’t see problem with template saving. https://gyazo.com/fbaf0e31227f5ba17f0bebb55ae047a9

Could you tell me what page are you trying to save as the template? Maybe that page includes some special elements that may cause the problem.

Regards

#221766 Copied In reply to: I can't save the templates in the Bakery

Olga Barlow

Participant

September 20, 2019 at 10:35

Hello,

We re-saved the compare plugin options and don’t see the mentioned problem anymore. So, check the site from your side.

Regards

#221764 Copied In reply to: Compare Option

Olga Barlow

Participant

September 20, 2019 at 10:16

Hello,

Don’t update XStore core plugin without theme update and you won’t face problems. If you see the core plugin update notice then theme version also should be updated.

Regards

#221760 Copied In reply to: Xstore core plugin requires latest Xstore theme and crash webpage until update

Olga Barlow

Participant

September 20, 2019 at 10:02

Hello,

1) Contact your hosting provider and ask to check the permissions because seems customizer request is locked http://prntscr.com/p8lmss and you don’t have access to Theme Options.

2) Even before theme update we did not have the option to change the sidebar in each category. Product categories inherit the shop sidebar (Appearance > Widgets > Shop sidebar). You can only change the position of the category sidebar and shop page sidebar (Theme Options > WooCommerce > Shop > Product page layout) http://prntscr.com/p8lu8n

Regards

#221757 Copied In reply to: Problem with xstore theme options

Olga Barlow

Participant

September 20, 2019 at 09:56

Hello,

Go to Dashboard > Updates > press check again button to check the themes and plugins update. After this, you’ll get the notification about theme update. Keep in mind that if you want to use XStore 6.1 then XStore core plugin should be 1.4.
Also, you can update theme manually via FTP using archive from ThemeForest (Downloads area of your ThemeForest account).

Regards

#221756 Copied In reply to: Xstore core plugin requires latest Xstore theme and crash webpage until update

Olga Barlow

Participant

September 20, 2019 at 09:22

Hello,

Fixed. Check now. Sorry for this inconvenience.

Regards

#221747 Copied In reply to: Help, some bugs on the site after the upgrade!

Olga Barlow

Participant

September 20, 2019 at 09:16

Hello,

We don’t see the problem with configuration. Could you provide us with Dashabrod access to your site? Did your hosting provider confirm that mail server error log is clear?

Regards

#221746 Copied In reply to: Contact Form

Olga Barlow

Participant

September 20, 2019 at 09:13

Hello,

It’s possible by additional customization. Find etheme_breadcrumbs function in legenda/framework/theme-functions.php , copy it to child theme functions.php and change the separator to what you need.

Regards

#221744 Copied In reply to: menu issue on mobile platform

Olga Barlow

Participant

September 19, 2019 at 17:27

You are welcome.

Regards

#221709 Copied In reply to: Theme broken in Google Chrome

Olga Barlow

Participant

September 19, 2019 at 17:26

Hello,

We got a few users with a similar problem but it was caused by different reasons, so solution was different. Contact your hosting provider to get FTP access to your site. We need to check files, we won’t be able to edit them without FTP in case it will be needed.

Regards

#221708 Copied In reply to: Problem while updating the theme

Olga Barlow

Participant

September 19, 2019 at 11:03

And describe steps to reproduce the issue. I have enabled the Kirki and don’t see any warnings on the frontend http://prntscr.com/p85o77 .

Regards

#221667 Copied In reply to: Kirki & header builder problem

Olga Barlow

Participant

September 19, 2019 at 11:00

Hello,

Provide FTP access to check the files.

Regards

#221664 Copied In reply to: Kirki & header builder problem

Olga Barlow

Participant

September 19, 2019 at 10:12

Hello,

Provide us with temporary Dashboard and FTP access to your site. We’ll help you ASAP. We’ll check why you got this warning, besides I see that name of the plugin is not the default one. Do you keep only 1 core plugin enabled?

Regards

#221659 Copied In reply to: Kirki & header builder problem

Olga Barlow

Participant

September 19, 2019 at 10:10

Hello,

Header settings under the header area – yes, other theme options – no.

Regards

#221658 Copied In reply to: Import demo cannot complete

Olga Barlow

Participant

September 19, 2019 at 10:09

Hello,

So, what was the problem? Just to know for future if any customer contacts us with the same problem.

Regards

#221657 Copied In reply to: instagram [8theme]

Olga Barlow

Participant

September 19, 2019 at 09:31

Hello,

It would better to create header using the header builder. After that period header section will be removed from theme options and you won’t be able to manage your header built by the previous way without header builder.

Regards

#221653 Copied In reply to: Import demo cannot complete

Olga Barlow

Participant

September 19, 2019 at 09:28

Hello,

Seems you used the nulled version before http://prntscr.com/p8468l
Provide us with Dashabord and FTP access to sites. Also, provide us with both licenses and tell us what license for what site should be used. We’ll check if we could help you.

Regards

#221652 Copied In reply to: Problem while updating the theme

Olga Barlow

Participant

September 18, 2019 at 22:41

Hello,

Did you check the spam folder? Did you try another email?
Read this post https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
Do you have any errors in mail server logs?

Regards

#221635 Copied In reply to: Contact Form

Olga Barlow

Participant

September 18, 2019 at 22:33

Hello,

We can’t tell you what is the reason of the problem if we can’t check the files, error log and other settings. Would be glad to have any supernatural abilities, but unfortunately 😉 So, could you move the site to live hosting and provide access?

Regards

#221634 Copied In reply to: Not able to install theme

Olga Barlow

Participant

September 18, 2019 at 22:23

Hello,

Did you follow the instructions to enable it for static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/ ?

Regards

#221633 Copied In reply to: PageBuilder doesn't work

Olga Barlow

Participant

September 18, 2019 at 17:31

Hello,

You can disable it via theme options https://gyazo.com/39af050bcf02fce6664b9021af13431f
Also, new version of our theme includes the header builder, it allows you to compose header and mobile header according to your needs if the default structures are limited for you.

Regards

#221628 Copied In reply to: Sign in link in mobile menu

Olga Barlow

Participant

September 18, 2019 at 17:28

Hello,

We have fixed styles of the cart widget for the single product page. We don’t see any problem with the cart widget for guests https://gyazo.com/c66065c632dd565b00d7145842dbd754

Regards

#221627 Copied In reply to: Cart widget not working on single produce page sidebar

Olga Barlow

Participant

September 18, 2019 at 17:24

Hello,

You are welcome.

Regards

#221626 Copied In reply to: WooCommerce checkout page layout for mobile.

Olga Barlow

Participant

September 18, 2019 at 17:17

Hello,

Provide us with Dashboard and FTP access to your site to check and help you.

Regards

#221623 Copied In reply to: Not able to install theme

Olga Barlow

Participant

September 18, 2019 at 17:16

Hello,

You don’t need to use the Yellow Pencil to style things that already included in theme options.
Look menu customization is simple:
1) If you want to change bg color for menu items go to Header > Menu styling
2) If you want to change the text color for the menu items you go to Typography > Menu.
All the other settings depend on the menu level that you want to customize:
1st level – https://gyazo.com/edf445909d5c7812349ad1cdca6cb5d1
dropdown – https://gyazo.com/c96a8687e1164a2a79f76c0136f540e7
Check menu now.

Regards

#221622 Copied In reply to: Strange thing on changing sub-menu behaviour / hover colour
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Viewing 20,190 results - 20,161 through 20,190 (of 30,391 total)

Viewing 30 posts - 20,161 through 20,190 (of 30,391 total)

← 1 2 3 … 672 673 674 … 1,012 1,013 1,014 →

Forum Replies Created

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