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Contact Form - by EddieNavarro - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 4 years, 6 months ago ago by Olga Barlow

EddieNavarro

Participant

September 17, 2019 at 19:26

Hello,

How can I edit the contact form so that I can receive emails from customers??

Here is the link to the contact page.

#221534 Copied Theme version: Cocktail

13 Answers

Olga Barlow

Support staff

September 17, 2019 at 19:58

Hello,

Follow the Contact Form 7 documentation https://contactform7.com/setting-up-mail/

Regards

#221540 Copied

EddieNavarro

Participant

September 17, 2019 at 20:14

I did read through that earlier and it wasn’t very helpful. Here’s a screenshot from my “Edit Contact Form’ page.

Can you guide me on where I went wrong?

#221542 Copied

Rose Tyler

Support staff

September 18, 2019 at 07:31

Hello,

Please read these articles – https://contactform7.com/faq/after-submitting-the-form-i-get-an-error-message/ https://contactform7.com/faq/i-get-an-error-message-with-a-red-border-so-how-can-i-solve-this/

Regards

#221560 Copied

EddieNavarro

Participant

September 18, 2019 at 20:10

I did follow those instructions and when I tested the contact form I was prompted with “Thank you for your message. It has been sent.” However I have no new mail in that inbox, so something’s not right.

#221632 Copied

Olga Barlow

Support staff

September 18, 2019 at 22:41

Hello,

Did you check the spam folder? Did you try another email?
Read this post https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
Do you have any errors in mail server logs?

Regards

#221635 Copied

EddieNavarro

Participant

September 19, 2019 at 23:05

Yes I checked the spam folder and there’s nothing in there. The email isn’t the issue as I’m able to send and receive from that email. I contacted my mail server and nothing wrong on their end.

Can you please take a look at the screenshot I provided earlier ? I’m sure I didn’t configure it properly but nothing I do seems to be working.

https://prnt.sc/p7fchx

#221716 Copied

Olga Barlow

Support staff

September 20, 2019 at 09:16

Hello,

We don’t see the problem with configuration. Could you provide us with Dashabrod access to your site? Did your hosting provider confirm that mail server error log is clear?

Regards

#221746 Copied

EddieNavarro

Participant

September 20, 2019 at 20:20

I didn’t confirm with the web host (GoDaddy) as the email is setup through Gmail.

Please contact administrator
for this information.

#221796 Copied

Rose Tyler

Support staff

September 21, 2019 at 12:03

Hello,

Our technicians will be able to check your question on Monday, due to weekends. Sorry for the delay, please wait.
If you have any other question, please open up a new topic – http://prntscr.com/p91op2

Regards

#221810 Copied

EddieNavarro

Participant

September 25, 2019 at 16:54

Any updates?

#222005 Copied

Olga Barlow

Support staff

September 25, 2019 at 18:13

Hello,

We have checked your contact form and we are able to get the message if we use our email http://prntscr.com/pawnru
So, maybe problem is related to your email? Any spam filter or something.

Regards

#222016 Copied

EddieNavarro

Participant

October 2, 2019 at 23:40

Well that’s good to hear. How did you fill out the form section in the backend?

#222471 Copied

Olga Barlow

Support staff

October 3, 2019 at 06:57

Hello,

I just used our gmail address instead of your email to test, that’s all. Then I changed email back.

Regards

#222479 Copied
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