Contact Form - by EddieNavarro - on WordPress WooCommerce support

This topic has 14 replies, 3 voices, and was last updated 5 years ago ago by Olga Barlow

  • Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 17, 2019 at 19:26

    Hello,

    How can I edit the contact form so that I can receive emails from customers??

    Here is the link to the contact page.

    13 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 17, 2019 at 19:58

    Hello,

    Follow the Contact Form 7 documentation https://contactform7.com/setting-up-mail/

    Regards

    Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 17, 2019 at 20:14

    I did read through that earlier and it wasn’t very helpful. Here’s a screenshot from my “Edit Contact Form’ page.

    Can you guide me on where I went wrong?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2019 at 07:31
    Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 18, 2019 at 20:10

    I did follow those instructions and when I tested the contact form I was prompted with “Thank you for your message. It has been sent.” However I have no new mail in that inbox, so something’s not right.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 18, 2019 at 22:41

    Hello,

    Did you check the spam folder? Did you try another email?
    Read this post https://contactform7.com/faq/i-see-green-border-response-but-i-never-receive-mail/
    Do you have any errors in mail server logs?

    Regards

    Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 19, 2019 at 23:05

    Yes I checked the spam folder and there’s nothing in there. The email isn’t the issue as I’m able to send and receive from that email. I contacted my mail server and nothing wrong on their end.

    Can you please take a look at the screenshot I provided earlier ? I’m sure I didn’t configure it properly but nothing I do seems to be working.

    https://prnt.sc/p7fchx

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 20, 2019 at 09:16

    Hello,

    We don’t see the problem with configuration. Could you provide us with Dashabrod access to your site? Did your hosting provider confirm that mail server error log is clear?

    Regards

    Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 20, 2019 at 20:20

    I didn’t confirm with the web host (GoDaddy) as the email is setup through Gmail.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 21, 2019 at 12:03

    Hello,

    Our technicians will be able to check your question on Monday, due to weekends. Sorry for the delay, please wait.
    If you have any other question, please open up a new topic – http://prntscr.com/p91op2

    Regards

    Avatar: EddieNavarro
    EddieNavarro
    Participant
    September 25, 2019 at 16:54

    Any updates?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2019 at 18:13

    Hello,

    We have checked your contact form and we are able to get the message if we use our email http://prntscr.com/pawnru
    So, maybe problem is related to your email? Any spam filter or something.

    Regards

    Avatar: EddieNavarro
    EddieNavarro
    Participant
    October 2, 2019 at 23:40

    Well that’s good to hear. How did you fill out the form section in the backend?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 3, 2019 at 06:57

    Hello,

    I just used our gmail address instead of your email to test, that’s all. Then I changed email back.

    Regards

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