Forum Replies Created

Viewing 30 posts - 20,191 through 20,220 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 15:28

    Hello,

    What about link to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 15:21

    Hello,

    You missed FTP access. We need to edit files to fix the problem, provide FTP access to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 14:42

    Hello,

    Use the Private content area. Content of this area is visible only creatore and support staff.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 14:41

    Hello,

    We don’t see described problem (scrolling to top if you close the promo popup). Could you provide link to site where we’ll be able to check the issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 12:24

    Hello,

    Fixed. Empty space at the end of the php file was the reason of the problem.
    Sorry for this inconvenience. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 11:29

    Hello,

    Use cache plugin for these purposes: W3 Total cache, WPRocket or any other that includes these options, for example, http://prntscr.com/p7oikg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 11:14

    Hello,

    Provide FTP access to your site, please, to check problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 11:06

    Hello,

    1) Contact plugin author to fix the 400 error http://prntscr.com/p7o93i

    2) Check the enabled plugins list http://prntscr.com/p7o93i Do you have products with subscriptions? Why do you keep the Subscriptio plugin enabled? Do you use 360 view products? If not then disable plugin. Do you use the Cookie notice? If not then disable plugin. Every additional plugin even if you don’t use it but keep enabled calls additional styles, scripts and slows down the site. Keep enabled only those plugins that you really use.

    3) Optimize images. 1 slider image on your site takes 4Mb and could be reduced to 400Kb using https://tinypng.com/ or even less http://prntscr.com/p7oeyq Home page size is 7+Mb, it’s too large http://prntscr.com/p7ogxp . Check all the images that you use there and reduce page size to 1.5Mb at least. Large page requires more time to load its content.

    4) Once you solve the previous items provide us with Dashboard access to your site to check the cache plugin settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 10:42

    Hello,

    1) You can import additional pages if you need them from XStore > Import demos > Additional pages http://prntscr.com/p7nxz7 Additional pages are not included in version import to avoid flooding by the additional content of the clients’ site.

    2) Missing colors and header styles is the issue, looks that Theme Options were not imported. It could be related to server permissions. Go to XStore > Theme Options > do you have access to customizer or get the 403 page?

    Provide us with temporary Dashabord access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 10:37

    Hello,

    The only screenshot does not explain us much about the problem. We need Dashboard access and maybe FTP in future (depending on kind of the problem – styles only or JS issue). Also, would be good if you provide also link to page with problem. Only after that, we’ll be able to check the issue and tell you if compatibility with that plugin could be added.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2019 at 10:27

    Hello,

    We found custom CSS that causes issue with the width of the content and sidebar https://gyazo.com/f203f189527a70f0ced44744a04b338f

    Edit your code and add the max-width in addition to the width

    @media (min-width: 992px){
    .container {
        width: 1400px;
        max-width: 100%;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 22:43

    Hello,

    You can use the Insert Headers and Footers plugin to add the JS code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 22:39

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 19:58

    Hello,

    Follow the Contact Form 7 documentation https://contactform7.com/setting-up-mail/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 19:56

    Hello,

    Go to Theme Options > Shop > Products style > http://prntscr.com/p7f55d

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 19:55

    Hello,

    What social links do you want to change? Provide link to your site and screenshot of the area with links, because social links could be added to widget areas (Appearance > Widgets) or as the page/Static block element, to guide you I need to know what social links you are talking about.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 19:51

    Hello,

    Follow theme documentation https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ there you’ll also find the text for that button.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 18:39

    Hello,

    Use appropriate widget http://prntscr.com/p7e2u5

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 16:06

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 15:15

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 15:09

    Hello,

    Looks problem caused by the Cyrillic symbols in the slug of the attributes. Use the Latin symbols for the slug http://prntscr.com/p7almv it’s better for the SEO and allows you to avoid problem with swatches.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 14:30

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 14:28

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 11:54

    Hello,

    Go to Theme Options > General > disable Nice Scroll option and check if problem fixed when the option is disabled. Let me know about results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 11:52

    Hello,

    Sorry for the mistake, documentation updated. There is no account menu in the WooPress theme, account menu available for the XStore theme. WooPress includes 3 menus: default or left if you use the header type with 2 menus, right – for the header with 2 menus and mobile menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 11:34

    Hello,

    To install Yellow Pencil go to Appearance > Install Plugins.

    To customize the tabs with bg-color we added the following code to child theme style.css

    .woocommerce-tabs.tabs .tab-content {
        background-color: #f4f4f4;
        padding: 20px 30px;
    }
    .woocommerce-tabs.tabs.tabs-default .wc-tabs {
        border: none;
        background-color: #283465;
    }
    .woocommerce-tabs.tabs .tab-title.opened, .woocommerce-tabs.tabs .tab-title, .woocommerce-tabs.tabs .tab-title.opened, .woocommerce-tabs.tabs .tab-title.opened:hover {
        color: #fff;
    }
    .woocommerce-tabs.tabs .tabs-nav li.et-opened, .woocommerce-tabs.tabs .tabs-nav li:hover {
        background-color: #0070a6;
    }
    .woocommerce-tabs.tabs .tabs-nav li {
        margin: 0;
        padding: 5px 10px;
    }

    If you want to chaneg the colors update code according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 11:17

    Hello,

    Oh, I see. I thought you talked about sticky filter button that will follow you on scroll.
    If you want just to get the Filters button as on our demo go to Appearance > Widgets > add the necessary widgets to Shop filters area http://prntscr.com/p770fg
    To disable sidebar go to Theme Options > WooCommerce > Shop > Shop page layout http://prntscr.com/p771w6
    To open/close filters area by default use option http://prntscr.com/p7731f

    To create products with variation swatches watch the video https://youtu.be/XO-PDvhPypc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 11:05

    Hello,

    Have you tried to log in using these credentials before reply back? Still the same error: Invalid username.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 10:37

    Hello,

    Yes, we can but we need the correct link to your Dashboard, username and password to login to account with admin permissions. Link that you provided is redirects to 403 page http://prntscr.com/p76glj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2019 at 10:34

    Hello,

    You can manage the mobile menu from the Appearance > Menus > edit the menu that you set as the mobile. You will have there only those items and subitems you add there.

    Regards

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    Viewing 20,220 results - 20,191 through 20,220 (of 30,337 total)
Viewing 30 posts - 20,191 through 20,220 (of 30,337 total)
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