Return to previous page

Instagram [8theme] - by BORNOS - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

BORNOS

Participant

September 14, 2019 at 11:26

Hello there,
Instagram [8theme] does not work on my website, it does not retrieve my posts on insta.
Thanks in advanced.
Navid

#221359 Copied Theme version: 5.5.2 WooCommerce version: 3.7.0

6 Answers

Rose Tyler

Support staff

September 14, 2019 at 12:09

Hello,

Instagram made some changes in their code, so we did changes in our theme – https://xstore.8theme.com/update-history/ http://prntscr.com/p60kjo
To use Instagram on the site, you need to update XStore theme http://xstore.helpscoutdocs.com/article/63-theme-update and Core plugin https://xstore.helpscoutdocs.com/article/37-plugins-update
Please note that any Core plugin update requires the theme update to the latest version before the plugin update. 6.0 was a major update, Redux Framework was changed to Kirki. Do the backup of all the files and DB before the theme update.

Regards

#221361 Copied

BORNOS

Participant

September 16, 2019 at 09:55

Hello again, after updating the theme and then core the website say: Instagram did not return a 200.
Thanks in advance
Navid

#221433 Copied

Olga Barlow

Support staff

September 16, 2019 at 10:16

Hello,

Provide us with Dashboard access to your site to check the Instagram settings.
Do you show the Instagram feeds by the user or by hashtag? If you use hashtag did you use the # symbol before the hashtag? Remove it because it’s not needed after the update.

Regards

#221438 Copied

Olga Barlow

Support staff

September 16, 2019 at 10:16

Hello,

Provide us with Dashboard access to your site to check the Instagram settings.
Do you show the Instagram feeds by the user or by hashtag? If you use hashtag did you use the # symbol before the hashtag? Remove it because it’s not needed after the update.

Regards

#221439 Copied

BORNOS

Participant

September 19, 2019 at 09:59

Thanks it got OK.

#221656 Copied

Olga Barlow

Support staff

September 19, 2019 at 10:09

Hello,

So, what was the problem? Just to know for future if any customer contacts us with the same problem.

Regards

#221657 Copied
Viewing 7 results - 1 through 7 (of 7 total)