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Compare Option - by Rowan Keizer - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

Rowan Keizer

Participant

September 20, 2019 at 05:27

Hi there;

To compare functionality on my products does not seem to work. It just brings up a blank lightbox?

#221722 Copied Theme version: Latest WooCommerce version: Latest

7 Answers

Rose Tyler

Support staff

September 20, 2019 at 07:47

Hello,

Try to disable all the third-party plugins, that do not come bundled with our theme, and check how it works then.
Provide us with temporary wp-admin and FTP access.

Regards

#221733 Copied

Rowan Keizer

Participant

September 20, 2019 at 09:46

Hi Rose;

Thank you for your reply. I have tried disabling all plugins and it still giving me the same?
Please see login details on PVT area.

Please contact administrator
for this information.

#221752 Copied

Rose Tyler

Support staff

September 20, 2019 at 09:53

Hello,

Please provide FTP access (host, user, password, and port).

Regards

#221755 Copied

Rowan Keizer

Participant

September 20, 2019 at 10:14

No problems, please see PVT area

Please contact administrator
for this information.

#221759 Copied

Olga Barlow

Support staff

September 20, 2019 at 10:35

Hello,

We re-saved the compare plugin options and don’t see the mentioned problem anymore. So, check the site from your side.

Regards

#221764 Copied

Rowan Keizer

Participant

September 20, 2019 at 11:05

Not sure what happened, but thank you. It seems to be working perfectly now.

#221767 Copied

Olga Barlow

Support staff

September 20, 2019 at 11:29

You are welcome.

Regards

#221769 Copied
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