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Various Post Types aren't being properly displayed

This topic has 28 replies, 4 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

JGDesignCaribbean

Participant

October 1, 2018 at 19:04

Hello,

Previous to the 5.0 X-Theme update, I had 4 post types – Audio, Gallery, Video and Standard Article.

However I noticed that the Audio and Video featured images aren’t being displayed, even after trying other featured images.

Please help, this is throwing off the visual balance of my site’s front page.

Please, contact administrator
for this information.

#200287 Copied Theme version: 5.0

27 Answers

Rose Tyler

Support staff

October 2, 2018 at 12:43

Hello,

Thanks for the notice.
Please provide us with FTP access also.

Regards

#200325 Copied

Rose Tyler

Support staff

October 2, 2018 at 14:09

Hello,

Please check now.
You need to use [8theme] Post Options, for example:
Home Office Tour – http://prntscr.com/l19kao and Odesza for Office – http://prntscr.com/l19kic

Regards

#200336 Copied

JGDesignCaribbean

Participant

October 3, 2019 at 19:23

Hello,

My website: https://www.ettesofficefurniture.com/ is unable to display buttons/icon boxes and other design elements that require a shortcode properly (e.g Blog carousel, product buttons, etc). This problem seems to be linked to the XStore Core Plugin, because when it is active I get an Error 500 and I’m unable to login to the WordPress dashboard of my website.
Therefore in order to display my website, unfortunately the dysfunctional XStore Core Plugin has been deactivated.

Any assistance/advice given would be highly appreciated.

#222520 Copied

Olga Barlow

Support staff

October 4, 2019 at 06:18

Hello,

Provide correct WP Dashboard and FTP access to your site to check and help you.

Regards

#222533 Copied

JGDesignCaribbean

Participant

October 4, 2019 at 14:40

Hello Olga,

Please see private content area

Please contact administrator
for this information.

#222570 Copied

Rose Tyler

Support staff

October 6, 2019 at 09:34

Hello,

We’ve updated the Core plugin on your site. Please check now.

Regards

#222647 Copied

JGDesignCaribbean

Participant

October 7, 2019 at 06:43

Hello Rose,

Thank you a million times over, the issue has been resolved.
One question: how can we prevent this issue from occurring again?

#222691 Copied

Olga Barlow

Support staff

October 7, 2019 at 16:59

Hello,

If you update theme you need to update XStore plugin to the appropriate version. Always check the changelog before theme/plugin update https://xstore.8theme.com/update-history/
Don’t update only theme or only plugin if you found in the changelog that both updates were released.

Regards

#222723 Copied

JGDesignCaribbean

Participant

January 6, 2020 at 20:25

Hello,

My site is not being displayed at all.
Wordpress emailed me a recovery mode link that allowed me to enter the site and this is the error I’ve gotten about the theme:

ERROR: This theme failed to load properly and was paused within the admin backend.

What is causing this issue?
Please help me where you can.

Please contact administrator
for this information.

#227834 Copied

John Holden

Support staff

January 8, 2020 at 05:08

Hi,

I see error in debug log

[08-Jan-2020 04:05:57 UTC] PHP Parse error: syntax error, unexpected '<' in /hermes/bosnacweb02/bosnacweb02ba/b1557/nf.ettesofficefurniture/public_html/wp-content/themes/xstore/functions.php on line 1

It seems you minify files, that caused the errors https://prnt.sc/qknofq

Please disable all cache / minify and re-upload original theme.

Regards,
Hung PD

#227860 Copied

JGDesignCaribbean

Participant

January 8, 2020 at 13:46

Hello,

I’m not sure how to do that, can you help me please?
I attached the website login info on the previous message

#227891 Copied

Olga Barlow

Support staff

January 8, 2020 at 18:23

Hello,

1) Can’t connect to your FTP anymore, access is incorrect. http://prntscr.com/qkxkld
2) What version of the PHP do you use? It should be no less than 7.0.

Regards

#227903 Copied

JGDesignCaribbean

Participant

January 13, 2020 at 15:44

Hello, please see private content area for responses to your questions.
My domain host; Netfirms, asked for you to use plain FTP instead of applications like FileZilla.

Please contact administrator
for this information.

#228208 Copied

Olga Barlow

Support staff

January 13, 2020 at 17:32

Hello,

We used Encryption type – Plain FTP in FileZilla settings http://prntscr.com/qn4lll but seems password is incorrect http://prntscr.com/qn4m43
So, check the username and pass by yourself first to try to connect to FTP and then reply back with the correct credentials.

Regards

#228218 Copied

JGDesignCaribbean

Participant

January 13, 2020 at 18:12

My credentials have been tested and verified, but I have had a FTP subuser account created for your team. Please see private content area.

Please contact administrator
for this information.

#228220 Copied

Olga Barlow

Support staff

January 13, 2020 at 18:21

Hello,

I’m confused but still with no luck http://prntscr.com/qn5cui

Regards

#228221 Copied

JGDesignCaribbean

Participant

January 13, 2020 at 18:24

I’m just as confused.
Is there anything else I can do?

This is exhausting and my client is not pleased.

#228222 Copied

JGDesignCaribbean

Participant

January 13, 2020 at 19:09

Hello

I’m not sure what happened but I guess it through our combined efforts the site is being displayed again.

However there is an error message appearing on every screen, can you resolve this, or hide it?

I appreciate everything you’ve done so far.

#228227 Copied

John Holden

Support staff

January 14, 2020 at 06:03

Hi,

Please send:

– Screenshots of issues

I will check this problem for you.

Regards,
Hung PD

#228232 Copied
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