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Viewing 30 posts - 14,791 through 14,820 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 16:18

    Hello,

    You are welcome.
    We made our changes in the child theme, so you can update the parent theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 16:17

    Hello,

    CSS modification could not call multiple notifications about the coupon. That notification creates the WooCommerce plugin as the rule, that’s why you need to make sure if you have the same situation with the default theme Storefront (Appearance > Themes > install and activate Storefront). Provide us with screenshot how it looks with the Storefront theme, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 16:12

    Hello,

    WP All Import plugin gave the error http://prntscr.com/uh3ukd Contact plugin author to fix this. I have updated the bundled plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 16:03

    Hello,

    Add the following code to Theme Options > Custom CSS

    .content-product, .product:hover {
        background-color: #fff;
        padding: 15px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:58

    Hello,

    That button comes from YITH Advanced Refund System for WooCommerce plugin, it’s not theme option. So, contact the plugin author to find out if they have the option to disable it.
    We can just help you to hide it using custom CSS

    .woocommerce-MyAccount-content .woocommerce-order-details .ywcars_button_refund {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:53

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:53

    Hello,

    You can update theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:51

    Hello,

    Go to Plugins > disable and remove the mentioned plugins. After that go to XStore > Plugin Installer > install them again and you’ll get the updated versions of plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:50

    Hello,

    Watch this video tutorial https://youtu.be/BpeXfzNwkOc
    Demo that you installed uses the multiple headers option (separate header for the home page), so to change the logo/header content for the home page edit the home page header template.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:45

    Hello,

    1) Nope, only these elements.
    2) Remove the width for the custom class and add the width for the SVGs in the Static Block code http://prntscr.com/uh3eno

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:26

    Hello,

    1) Replace the previous code by this one

    .et_b_header-search.et_element-top-level select, .et_b_header-search input[type="text"],
    .et_b_header-search.et_element-top-level input[type="text"]::placeholder {
        font-size: 15px;
    }

    2) Ok.
    3) Unfortunately, there is no option to customize paddings/margins for the header for the different devices (desktop/mobile) So, using responsive units is the best way in your case. Or add the custom code to remove the paddings for the mobile device

    @media only screen and (max-width: 480px)
    .header-main, .header-top {
        padding-right: 0 !important;
        padding-left: 0 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:12

    Hello,

    1) Create attributes (Products > Attributes) https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6
    2) Add these attributes to your products
    3) Add the Filter product by attribute widget to your sidebar https://prnt.sc/uh2qie

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:05

    Hello,

    There is no such option by default. It’s possible by additional customization only. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 15:03

    Hello,

    You can use the WPBakery for the Static Blocks, you just need to enable it in WPBakery > Role Manager > http://prntscr.com/uh2lg5 If you can’t save changes it mean that you have some js error. So, provide us with WP Dashboard and FTP access to check and help you.

    If you use DIVI and don’t see bg changes it’s because DIVI does not call the necessary scripts for the block if it’s not in the page content but out of it (in footer). In this case you need additionally force call of the necessary scripts using child theme. DIVI builder author should be able to help you with the necessary code for the force calling.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 14:58

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in detail, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 14:57

    Hello,

    What is the site language in the Settings > General? Set it to English. If it does not help provide us with WP Dashboard access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 14:54

    Hello,

    Thank you for your understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 14:48

    Hello,

    I did not find rules to allow indexing of the uploads folder and disallow indexing of the plugins folder

    Allow: /wp-content/uploads/
    Disallow: /wp-content/plugins/

    Added the mentioned string to your Robots.txt
    Try to reindex again.

    We did not face compatibility issues with the mentioned version of the PHP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 14:40

    Hello,

    I have checked your site and the favicon already has the mentioned attributes http://prntscr.com/uh25hv

    So, try to follow the Google instructions https://support.google.com/webmasters/answer/9290858?hl=en and request indexing of your site’s homepage https://support.google.com/webmasters/answer/6065812

    3. Google will look for and update your favicon whenever it crawls your home page. If you make changes to your favicon and want to inform Google about the changes, you can request indexing of your site’s homepage. Updates can take a few days or longer to appear in search results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 13:58

    Hello,

    Could you, please, provide us with server error logs (the hosting provider should be able to give you this information)?
    It will help us to understand what is the reason of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 13:51

    Hello,

    1) It looks that WCFM does not support HTML minification option and generates some <s>tag even with the default theme (you can enable and check by yourself) That tag breaks the layout of the settings page. One I disabled option http://prntscr.com/uh0zxp everything is ok. So, contact plugin author about this.

    2) If I use the correct username and password to log in from the off-canvas form I don’t face problems. Do you get any error on the my account page once you trying to log in from the off-canvas? Could you make a short video of the issue using Gyazo gif tool?

    3) We gave you refund 3 months ago http://prntscr.com/uh190z So, what else are you asking for? If you did not get your money back you need to contact Envato support, we don’t have any tools to check it from the author site. Your license is not valid anymore and you can’t use it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 13:05

    Hello,

    1) Could you, please, explain in more detail what exactly is crashed? I checked your site and don’t see messed content https://gyazo.com/b001eb434bb3e7a089a2972cbff16010
    Maybe provide screenshots for better understanding or link to page where the layout is broken.

    2) WP Dashboard access is incorrect https://gyazo.com/fb5c3160118af28c4a8b80a917195d6e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 09:28

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 09:08

    Hello,

    Your issue was caused by the wrong site width http://prntscr.com/ugvyhb I have set the correct one and everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 09:04

    Hello,

    Add the following code to Theme Options > Custom CSS

    .dokan-dashboard .dokan-dashboard-content {
        overflow-y: hidden;
        overflow-x: auto;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2020 at 08:44

    Hello,

    Take our apologies for the delay in answering. Could you, please, provide us with link to your shop page to check the mentioned issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 7, 2020 at 10:30

    Hello,

    Enable the default WP theme (Appearance > Themes > install and activate Storefront theme or any other default theme). After that go to WPBakery design options and update them. Once you update options then switch back to WooPress theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2020 at 17:39

    Hello,

    Check your site now. Follow the Elementor video tutorials to edit pages, static blocks.
    Follow theme video tutorials to edit Header etc https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2020 at 17:08

    Hello,

    Should i have access to the download if we purchased support??

    I’m not sure about this because it’s Envato support area. We don’t have control over the ThemeForest accounts of the user. But I don’t think that you are able to purchase support of you did not have theme in the Downloads list of your purchases. If not then you need to contact your developer. We can’t provide you access to theme on the support forum. You can download it only from the ThemeForest downloads area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2020 at 16:43

    Hello,

    Translate theme and XStore core, WooCommerce plugins https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
    Before start the translation update the theme to version 7.0 and XStore core plugin to version 3.0.

    Regards

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Viewing 30 posts - 14,791 through 14,820 (of 30,391 total)
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