Go to Appearance > Themes enable Storefront or any other default theme and test if it works with the default theme. Let me know about results.
Regards
Olga Barlow
Participant
September 26, 2020 at 11:19
Hello,
Please, create separate topic for the FB issue to avoid misunderstandings. Tell there if you have issue while registering or logging in using FB? Provide us with temporary access to your WP Dashboard and add web.8theme user to your dev Facebook account as developer or admin to allow us to check the settings.
Regards
Olga Barlow
Participant
September 26, 2020 at 11:11
Hello,
Have you added Instagram API key in the WooPress > Instagram settings?
Could you, please, provide us with temporary WP Dashboard and FTP access to your site?
Regards
Olga Barlow
Participant
September 25, 2020 at 16:39
Hello,
Go to Theme Options > Header builder > enable mobile header > edit the main header area of the mobile header and change the text color to white http://prntscr.com/untvqi
Regards
Olga Barlow
Participant
September 25, 2020 at 16:33
Hello,
Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.
You have uploaded logo via HTTP instead of HTTPS and the browser blocks it http://prntscr.com/untk0j Either upload image via HTTPS or install Really simple SSL plugin to fix this issue.
Dokan plugin has the different options than WC Marketplace plugin so you won’t get the exactly the same layout using the Dokan plugin. And it’s not related to theme but to Dokan plugin itself. Follow the plugin documentation to create store list page and edit the vendor page layout. Contact Dokan plugin support if needed. We are able to help you only with our theme settings.
Our theme can’t change the wp-config file. So, contact your hosting provider to restore it and fix the error.
We are working on improvements to our theme to reduce the use of the server resources. We plan to fix it in the next theme update. So, we will be gratefult if you could wait. If not we are ready to give you refund.
Regards
Olga Barlow
Participant
September 25, 2020 at 15:58
Hello,
Check now, please.
Regards
Olga Barlow
Participant
September 25, 2020 at 15:54
Hello,
Do you want to add just SSL badge image to the checkout page?
You can edit the checkout page (Pages > edit Checkout page) and add the image either above or below the checkout page shortcode.
Regards
Regards
Olga Barlow
Participant
September 25, 2020 at 15:52
Hello,
It’s related to banner HTML structure. There is no option to change that, sorry.
Regards
Olga Barlow
Participant
September 25, 2020 at 15:50
Hello,
Check the Blog page and footer now.
Regards
Olga Barlow
Participant
September 25, 2020 at 15:35
Hello,
We can’t log in using the credentials that you provided.
Regards
Olga Barlow
Participant
September 25, 2020 at 15:28
Hello,
1) Gallery issue is related to YITH WooCommerce Badge Management Premium plugin. It does not support the custom slider that we use for the gallery. We have disabled our gallery and enabled the default one. Check now.
2) Check now.
Regards
Olga Barlow
Participant
September 25, 2020 at 10:59
Hello,
What version of the WPBakery plugin do you use? Have you also updated it to the latest version?
Provide us with WP Dashboard and FTP access to your site to check the error.
2) Everything depends on the layout and design you are trying to implement. There is no universal resolutions for the images.
Regards
Olga Barlow
Participant
September 24, 2020 at 18:18
Hello,
Go to Theme Options > WooCommerce > Single product > disable Ajax ad to cart. That plugin does not support Ajax add to cart and uses the POST method.
Regards
Olga Barlow
Participant
September 24, 2020 at 18:13
Hello,
You uploaded not the category image but custom page heading image http://prntscr.com/un7x6o that displays in the breadcrumbs area as the bg image. So, if you don’t want to have it there then just remove that image.
You may try to download the font here https://fonts.google.com/specimen/Roboto+Condensed and upload the necessary font-weight in XStore > Custom font. After that go to Theme Options > Header builder > edit the elements of the menu and choose the newly uploaded font for your menu.
Nope, we did not face such issue before. Do you use any third-party plugins for your WP Dashboard? Try to disable them one by one and test if you still have the mentioned issue.
Regards
Olga Barlow
Participant
September 24, 2020 at 17:58
Hello,
Yes, Import the Organic01 version and install the multivendor plugin you need.
