Hello,

1), 3) Go to Appearance > Widgets > drag & drop the Product categories widget to Shop widget area. Choose the mentioned options.
2) Go to Pages > edit page > scroll down to 8theme page options. It would not recommend to edit columns width using CSS because we use the global bootstarp classes and it amy cause the future issues with the other elements. You can edit columns width either using the mentioned option or by additional PHP customization if you have PHP skills but use Bootstarp classes for your sidebar and content.
4) You are welcome.

Regards

Hello,

1) there are no universal sizes for the images for all the clients. Image size depends on the block size where you plan to use it. For example read the WooCommerce docs about product grid images https://docs.woocommerce.com/document/fixing-blurry-product-images/

2) We use https://tinypng.com/ Very good image optimization service.

Regards

Hello,

Done.

Regards

Hello,

We have already seen that error. We are looking at what caused it.

Regards

Hello,

Are you talking about header builder element? Use WPML strings translator to translate strings that you add to Theme Options/Header builder text areas https://gyazo.com/9ccf44119a59db6e4303389e6b5f7459
And then just translate them.

Regards

Hello,

I see that you connected the business account like personal http://prntscr.com/un6al4
Remove the API key and create the new one using Business type http://prntscr.com/un6b7f
Let me know once you do this.

Regards

Hello,

We are theme developers. We are able to help you only with issues related strictly to our theme. The mentioned thing is related to WooCommerce plugin, so you need to contact plugin developer about this https://wordpress.org/support/plugin/woocommerce/

We are able to help you with Theme Options, you can find them under XStore > Theme Options.

Regards

Hello,

Sorry for the delay in answering. We found that problem caused by the FraudLabs Pro SMS Verification plugin and it generated the errors to the error log. So, contact plugin author and ask them to fix their calling of the ajax queries.

Regards

Hello,

I have checked your blog page and post page and did not find any error messages https://gyazo.com/8f4d08209bd96fc2eeef432a42c60933
Could you, please, provide us screenshots using Lightshot screenshot tool and explain in detail what exactly is wrong?

Theme and XStore core plugin are up to date, there is no any message about update.

Regards

Hello,

It seems that the font is missing/removed in the uploads folder http://prntscr.com/un31fv So, try to choose the other font > Save options > then choose the Roboto Condensed again. Maybe it will be re-uploaded again.

Regards

Hello,

Issue is related to Dokan plugin styles http://prntscr.com/un27dp
I have added some custom to fix it. Check now.

Regards

Hello,

In your case, I would not recommend adding the new taxonomy but better to create the new attribute – Gender – with terms https://docs.woocommerce.com/document/managing-product-taxonomies/#section-6
Then add this attribute for your product and DON’T choose “Use for variations”.

After that you’ll be able to use the Attribute filter widget in the shop sidebar and choose the gender attribute.

Regards

Hello,

Use WPML strings translator to translate strings that you add to Theme Options/Header builder text areas https://gyazo.com/9ccf44119a59db6e4303389e6b5f7459
And then just translate them.

Regards

Hello,

Nope, did not see such issue before.
Could you provide us with correct WP Dashboard access to check how it looks in Chrome from our side?

Regards

Hello,

When you buy theme on ThemeForest you get 6 or 12 months of the support period and our support team is able to answer all your questions about theme settings, fix the bugs if you face them https://themeforest.net/page/item_support_policy
If your support expired you need to renew it.

When you bought theme from 8theme you got the unlimited support period.

We provide support on the support forum and if you contact us using emails you may face some delay with answering because we use emails not just for support but for all the conversations with the partners, presale questions etc. So, we always ask to contact us using the support forum if you need fast and helpful answer.

We are very sorry that you faced any inconvenience while trying to update our theme!
We are ready to help you with update even if it’s not included in our support according to support policy https://themeforest.net/page/item_support_policy
We don’t think that you should have problems if you don’t edit theme files by yourself after theme update. So, if you want to proceed, please, create staging site again, let us to update the staging site, check if everything is ok during some period and then we’ll be able to update the production site. Of course, you will need to do the backup of all your files and DB before the production site update just in case.

Regards