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Customization white screen problem - by Nadir

This topic has 10 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Nadir

Nadir

Participant

September 25, 2020 at 13:46

Customization and page editing won’t open after 7.0.2 update white screen problem
please help me.

#252720 Copied Theme version: 7.0.2

9 Answers

Rose Tyler

Support staff

September 25, 2020 at 15:04

Hello,

Provide temporary wp-admin and FTP access, so we can take a closer look.
Turn on debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Regards

#252736 Copied

Nadir

Participant

September 25, 2020 at 15:59

there is only this error

[25-Sep-2020 14:50:32 UTC] PHP Notice: Undefined index: in /var/www/vhosts/sinemaltunis.net/httpdocs/wp-content/plugins/woo-whatsapp-master/includes/public.php on line 15

#252754 Copied

Rose Tyler

Support staff

September 25, 2020 at 16:09

Contact support of this plugin to get assistance – https://prnt.sc/untb4t

Regards

#252761 Copied

Nadir

Participant

September 25, 2020 at 16:28

I disabled the plugin but it still didn’t improve. I can’t add components custom html, there are problems.

#252768 Copied

Olga Barlow

Support staff

September 25, 2020 at 16:33

Hello,

Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

Regards

#252770 Copied

Nadir

Participant

September 25, 2020 at 16:50

I wrote to Private content area

Please contact administrator
for this information.

#252778 Copied

Nadir

Participant

September 26, 2020 at 06:29

did you solve the problem?

#252805 Copied

Rose Tyler

Support staff

September 26, 2020 at 08:19

http://prntscr.com/uo5nh1 – child theme issue was there
We have been modified it by adding some conditions – http://prntscr.com/uo5t96

Regards

#252819 Copied

Nadir

Participant

September 26, 2020 at 09:04

looks great. thank you so much
good work.

#252827 Copied
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