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Site Crashed - by silhouette - on WordPress WooCommerce support

This topic has 9 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

silhouette

Participant

September 20, 2020 at 22:49

Hi

We were having issues with removing the feature image (Woo product) – it wouldn’t. We noted that an update was required to Royal plugins and went ahead.

The site then crashed – the error message we got from WordPress was:

WordPress caught an error with one of your plugins, WPBakery Page Builder.
/wp-admin/themes.php?page=install-required-plugins&plugin=js_composer&tgmpa-update=update-plugin&tgmpa-nonce=a023dce6c4)

The site completed died, so we had to install the backup version but we still have the problem of unable to edit the images or it seems, update the site.

regards

David

#252028 Copied Theme version: 6.3.2 WooCommerce version: 4.5.2

8 Answers

Olga Barlow

Support staff

September 22, 2020 at 12:03

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue in more detail and help you.

Regards

#252191 Copied

silhouette

Participant

September 24, 2020 at 22:48

Thanks

Please contact administrator
for this information.

#252641 Copied

Olga Barlow

Support staff

September 25, 2020 at 16:20

Hello,

We can’t log in to your Dashboard http://prntscr.com/untgxh
And FTP directory is empty http://prntscr.com/untian
Please, provide correct WP Dashboard access and FTP to your WP installation directory.

Regards

#252763 Copied

silhouette

Participant

September 27, 2020 at 21:10

I Responded?

Please contact administrator
for this information.

#252945 Copied

silhouette

Participant

September 27, 2020 at 21:20

more

Please contact administrator
for this information.

#252946 Copied

Olga Barlow

Support staff

September 29, 2020 at 16:06

Hello,

I have updated all the bundled plugins and don’t see the issue with the editing images on the page. Could you, please explain the issue in more detail? What image are you trying to change: on the simple page or product image?

Regards

#253135 Copied

silhouette

Participant

September 29, 2020 at 21:54

!

Please contact administrator
for this information.

#253206 Copied

Rose Tyler

Support staff

September 30, 2020 at 07:35

Hello,

Feel free to ask if you have any other questions

Regards

#253237 Copied
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