My website is showing HTTP error 500 and my wp-config.php file is empty

This topic has 3 replies, 2 voices, and was last updated 3 years, 8 months ago ago by Olga Barlow

  • Avatar: Rahul
    Rahul
    Participant
    September 25, 2020 at 13:31

    So i started encountering this when i was creating static blocks and menus. My website was down and error message was HTTP 503. So i disabled “Litespeed cache” plugin which solved that problem. It was eating up lot of memory. And today after i updated the theme it started showing HTTP Error 500 and when i look at my wp-config.php file, its completely empty. It was not empty before.
    I left it like that and after some time the website was showing this error
    https://imgur.com/NOEWPAS

    I tried to solve it myself but it didn’t work and now my website is showing the same HTTP error 500. and Wp- config file is still empty.

    For some reason the theme eats up lot of memory of my server. I am using a shared hosting and the memory that has been allocated for my website is 256Mb, still it gives me the error of insufficient memory. Can you also please tell me how much php memory is enough to run this theme smoothly?

    2 Answers
    Avatar: Rahul
    Rahul
    Participant
    September 25, 2020 at 13:34

    Here is the error message incase the picture attached above isnt opening.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2020 at 16:01

    Hello,

    Our theme can’t change the wp-config file. So, contact your hosting provider to restore it and fix the error.
    We are working on improvements to our theme to reduce the use of the server resources. We plan to fix it in the next theme update. So, we will be gratefult if you could wait. If not we are ready to give you refund.

    Regards

  • Viewing 3 results - 1 through 3 (of 3 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.