Your Site is Experiencing a Technical Issue

This topic has 4 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Rose Tyler

  • Avatar: mariangio
    September 25, 2020 at 10:37

    I am having a critical error on my website that seems to be due to the theme. I have updated both WordPress, woocommerce and Xstore thought still the error.
    Could you please help.

    An error of type E_ERROR was caused in line 1540 of the file /home/mariannaam/www/wp-content/themes/xstore/framework/vc.php. Error message: Uncaught Error: Call to undefined function vc_get_shared() in /home/mariannaam/www/wp-content/themes/xstore/framework/vc.php:1540
    Stack trace:

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2020 at 10:59


    What version of the WPBakery plugin do you use? Have you also updated it to the latest version?
    Provide us with WP Dashboard and FTP access to your site to check the error.


    Avatar: mariangio
    September 26, 2020 at 11:32

    Hi Olga
    I have updated all the plugins I was able to. I have the version: Version 5.5.2 but I cannot update it as I got that message: An error occurred while updating WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
    Here the access on the private content area. Thanks

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 26, 2020 at 12:20
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