Install latest royal theme onto several year old version help needed

This topic has 16 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

  • Avatar: shivas-irons
    shivas-irons
    Participant
    September 15, 2020 at 05:53

    I need some help with updating the new royal theme onto a site that run royal but isa using a version from several years ago. I installed wp staging and provided credentials for logging in.

    The child theme is currently running I believe. Not sure how to upgrade properly so wise to test on a staging version

    Please, contact administrator
    for this information.
    15 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 15, 2020 at 13:51

    Hello,

    We can help you theme update but we also need FTP access to your staging site to proceed.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 15, 2020 at 20:21

    Provided info in private area

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2020 at 13:49

    Hello,

    Check the staging site. We have updated theme and plugins.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 16, 2020 at 17:59
    Avatar: shivas-irons
    shivas-irons
    Participant
    September 17, 2020 at 17:14

    Please assist in completing this support request. Thank you. I made a video in previous reply showing what I’m seeing with the staging site updates you did.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 18, 2020 at 16:09

    Hello,

    We have removed the white gb for the row on the home page. Added float for the images on the About page. To speed up the site you can install cache plugin. But it will be better to do on the production site. Check the staging again and let me know if we need to fix anything else.
    You can use the Lightshot screenshot free tool to make a screenshot of the issues. There is no need to make a video.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 18, 2020 at 20:07

    Ok 99% there. Just including two screenshots of the home page header. The first one is the live site showing the header as desired. Second one of from the staging site.How do I add files here for you to see? Guess simpler just to visit the website and staging site you’ll see the difference. http://yourbackupplan.ca http://yourbackupplan.ca/ybup – other than that we’re good to go to production site.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 21, 2020 at 17:22

    Hello,

    Use the Lightshot screenshot tool to share the screenshots. Are you talking about the active menu color in your header? Because all the other things are ok as I can see.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 21, 2020 at 18:28

    This is the header (main graphic) on the live site: https://prnt.sc/ula43r

    Here it is on the staging site: https://prnt.sc/ula3mz

    The image is actually one image, not a collage of three as displayed on the staging site. The graphic should appear as one full graphic, based solely on the image that is in the center of the staging site graphic. On the staging site you see there are 3 images somehow. The center image of the three is the only image to be used on the main site. It is supposed to cover the full width of the site. Ultimately displaying only the little girl and the dog.

    thx

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 22, 2020 at 11:52

    Hello,

    BG image stretched. Check now.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 22, 2020 at 17:40

    Excellent. Ok we can proceed to the production site. Much appreciated.

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 22, 2020 at 17:40

    As mentioned all login details remain the same.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 24, 2020 at 10:42

    Hello,

    Check the production site now.

    Regards

    Avatar: shivas-irons
    shivas-irons
    Participant
    September 24, 2020 at 19:07

    perfect, thank you for the help!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 25, 2020 at 16:20

    Hello,

    You are welcome!

    Regards

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